Top Rated AgentTime Alternatives
AgentTime is the software that is helpful in many tasks such as: scheduling the staff, managing the breaks, handling the call center operations, etc. The best thing is you do not require a WFM to work with your team as it has many features inside the software to schedule your staff entirely. Review collected by and hosted on G2.com.
It isn't easy to maintain the paid version of this software, even when you can claim a free version for a few days. You will need to consider the price point of this software before buying it. And when you wish to get in touch with the support, it takes a lot of time for them to respond. Review collected by and hosted on G2.com.
4 out of 5 Total Reviews for AgentTime
It's a unique and fast software that has all the features required at a contact center. The best thing is it becomes straightforward to schedule the staff using AgentTime (AT). It helps to increase productivity and also puts our work at ease. Managing the workforce is easy with AgentTime. It has all the industry-leading features to make your work easier. I am happy to use this excellent product and glad to recommend it to others. Review collected by and hosted on G2.com.
There are compatibility issues. For example, we face slowness issues on some devices. We hope this gets fixed soon. Apart from that, they can include some more features as well. Review collected by and hosted on G2.com.
AgentTime is very efficient and error-free. We use this software at our office, and we are delighted with the performance it offers. It is very helpful for our call center operations. It helps to clear the queue on timely basis. And also helps to schedule the staffing at our office. Review collected by and hosted on G2.com.
It is not compatible with all the channels, and sometimes, it hangs the system. Ultimately, it affects the other operations going on your system. We need to restart the system and the it works fine. We are hopeful that this will be fixed in the next update. Review collected by and hosted on G2.com.
It's been about a year we have been using AgentTime daily, and I would like to share that it is a fantastic solution for contact centers. You can check the details of active agents in real-time and manage the queue with the help of WFM (Workforce Management) very quickly. Review collected by and hosted on G2.com.
The maintenance is too costly, which you must be aware. Also, it hangs the system sometimes which creates problems. We need to refresh the system and start it again in order to make it work. Review collected by and hosted on G2.com.
Unique and Great software that helps in managing the workforce. scheduling the staff, smoothly handling operations of call center, managing breaks. Easy to learn and flexible to use. Review collected by and hosted on G2.com.
It takes a lot of time for the support team to respond. Face compatible issues, sometimes it hangs the system, affecting the other ongoing operations on the system. Review collected by and hosted on G2.com.
