Adversus Features
What are the features of Adversus?
Calling
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
Contacts
- Personalization
- Information Locater
- Record Prospect Data
Insights
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
Dialing Options
- Preview Dialing
- Predictive Dialer
Agent Tools
- Callback Scheduling
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Adversus Categories on G2
Filter for Features
Calling
Record Calls | Based on 26 Adversus reviews. Records calls for future reference. | 92% (Based on 26 reviews) | |
Generate Location | Generates an area code local to where the user is calling to increase likelihood of pick-up. 20 reviewers of Adversus have provided feedback on this feature. | 88% (Based on 20 reviews) | |
Call Types | As reported in 22 Adversus reviews. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. | 83% (Based on 22 reviews) | |
Click-to-Call | As reported in 22 Adversus reviews. Gathers contacts from integrated tools, allowing users to call with one click. | 93% (Based on 22 reviews) |
Contacts
Personalization | As reported in 21 Adversus reviews. Retains a log of extraneous contact information such as timezone and contact engagement. | 84% (Based on 21 reviews) | |
Information Locater | Finds and opens saved contact information for reference at the time of a new call. This feature was mentioned in 22 Adversus reviews. | 90% (Based on 22 reviews) | |
Record Prospect Data | Based on 21 Adversus reviews. Allows users to denote which contacts they believe are prospective customers. | 91% (Based on 21 reviews) |
Insights
Notes | As reported in 27 Adversus reviews. Allows users to take notes during or after the call for future reference. | 91% (Based on 27 reviews) | |
Daily Summary | Based on 23 Adversus reviews. Delivers users a daily summary of activity. | 85% (Based on 23 reviews) | |
Automated Voicemails | Sends automated voicemails to prospective clients who fail to answer. This feature was mentioned in 16 Adversus reviews. | 82% (Based on 16 reviews) | |
Automated Emails | Based on 23 Adversus reviews. Sends automated emails to increase engagement with prospective clients. | 87% (Based on 23 reviews) | |
Sorts Prospects | Based on 19 Adversus reviews. Organizes contacts based on probability of success. | 89% (Based on 19 reviews) |
Dialing Options
Preview Dialing | Based on 14 Adversus reviews and verified by the G2 Product R&D team. Presents information about the individual being called before the call begins. | 89% (Based on 14 reviews) | |
Progressive Dialing | Based on 13 Adversus reviews and verified by the G2 Product R&D team. Gives agent a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing. | 92% (Based on 13 reviews) | |
Predictive Dialer | Based on 13 Adversus reviews and verified by the G2 Product R&D team. Uses an algorithim to predictive when an operator will be available to handle their next call. | 87% (Based on 13 reviews) |
Agent Tools
Omnichannel | Based on 11 Adversus reviews and verified by the G2 Product R&D team. Ensures that the caller experience is seamless across their entire call. | 79% (Based on 11 reviews) | |
Whisper Coaching | Allows a supervisor to listen to a call and train in real time. This feature was mentioned in 11 Adversus reviews. | 85% (Based on 11 reviews) | |
Callback Scheduling | Based on 15 Adversus reviews and verified by the G2 Product R&D team. Reschedules calls within the software itself, either through a prompt or by the agent themselves. | 84% (Based on 15 reviews) | |
Call Recording | Based on 13 Adversus reviews and verified by the G2 Product R&D team. Record calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary. | 90% (Based on 13 reviews) |
Automation
Voice Activity Detection | Decides response type by determining if voice is a human response or an answering machine. | Not enough data | |
Voice Broadcast | Presents a prerecorded audio message when the call is answered. | Not enough data | |
Interactive Voice Response (IVR) | Use touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone. Administrators can configure the IVR with multiple branches to improve the identification, segmentation, and routing of callers to qualified agents. | Not enough data | |
Call Scrubbing | Removes phones numbers in an uploaded phone list of numbers in the National Do Not Call Registry. | Not enough data | |
API / Integrations | Based on 10 Adversus reviews and verified by the G2 Product R&D team. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. | 88% (Based on 10 reviews) |
Channels
Voice | Provides voice call functionality. | Not enough data | |
Mobile SMS | Accepts contacts initiated through SMS or other mobile text functions. | Not enough data |
Functions
Session Queuing | Callers can be routed to a queue or placed on hold until an agent becomes available. | Not enough data | |
Concurrent Calling | Place a large or unlimited volume of calls simultaneously without diminishing the call quality. | Not enough data | |
Speech Analytics | Provides some level of analytics based on keywords and vocal tones. | Not enough data | |
Auto Dialer | Has auto dialing or predictive dialing functions for outbound use. | Not enough data | |
Inbound Screen Pop | Populates CSR's screen with available customer data. | Not enough data |
Administrative
Session Summary Notes | Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. | Not enough data | |
Administrator Access | Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. | Not enough data | |
Reporting & Dashboards | Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. | Not enough data | |
Session Recording | Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. | Not enough data |
