AdRoll Reviews (787)

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Reviews

AdRoll Reviews (787)

View 2 Video Reviews
4.1
787 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise AdRoll for its ease of use and effective retargeting capabilities, which streamline campaign management across multiple channels. The platform's intuitive interface and straightforward setup allow teams to quickly launch and monitor campaigns, enhancing overall marketing efficiency. However, some users note that reporting features could be more robust, limiting deeper insights into campaign performance.

Pros & Cons

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Mona F.
MF
Mona F.
Workflow Analyst
Small-Business (50 or fewer emp.)
"User-Friendly Interface, Robust Targeting, and Insightful Analytics"
4/5
What do you like best about AdRoll?

We appreciate its user-friendly interface, robust targeting options, and detailed analytics that help optimize campaign performance. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

AdRoll is helpful for its user-friendly platform and ability to manage digital advertising campaigns across multiple channels from one place. However, some downsides include potentially high costs for smaller businesses. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Benefits of using Adroll"
2.5/5
What do you like best about AdRoll?

Same as before, the tools are relatively easy to use. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

Keep improving on usability and price point. Review collected by and hosted on G2.com.

Response from Steph Abe of AdRoll

Thank you graciously for sharing your feedback here on G2! Your input on pricing is helpful and informative. It's wonderful to hear that you're able to target specific audiences and optimize campaigns across devices. Thanks again!

David F.
DF
David F.
Senior Account Manager
Small-Business (50 or fewer emp.)
"Exceptional Support and Seamless Setup with AdRoll"
5/5
What do you like best about AdRoll?

I like the account rep we're working with a lot. Brandon is an excellent communicator who helps set goals, align strategies, and push forward our marketing campaigns. The setup of AdRoll was super easy. Pixel setup and campaign setup were easy and straightforward. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

Keeping track of image/s variation could be a little easier within the software. Review collected by and hosted on G2.com.

Response from Julia Engberts of AdRoll

Hi David,

We love hearing that your pixel setup was straightforward and that you're getting such exceptional support from Brandon.

Your feedback about making image variation tracking easier within the dashboard is incredibly helpful. We want asset management to be as seamless as our campaign setup, so we will definitely share this note with our product team.

Thank you for taking the time to leave valuable feedback!

Verified User in Building Materials
UB
Verified User in Building Materials
Small-Business (50 or fewer emp.)
"Time-Saving AI Setup and Spot-On Reporting"
5/5
What do you like best about AdRoll?

The AI set up is very helpful and saves me a ton of time. The reporting features are also on point. Overall it makes my job easier. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

I would like the option to dig into ad refinement, similar to Google Ads. But I rarely need that and I image most people don't need it at all. Review collected by and hosted on G2.com.

Lydia T.
LT
Lydia T.
Digital Marketing Specialist
Mid-Market (51-1000 emp.)
"Excellent platform with outstanding support"
4.5/5
What do you like best about AdRoll?

Full suite of ad tools in one place — from retargeting to CTV — with clear, easy-to-read reporting built right into the platform. It makes campaign management much more streamlined and transparent. What really stands out is the support: from initial scoping, through implementation , and into ongoing account management, the team is proactive, responsive, and genuinely invested in helping our account succeed. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

Easier to use custom reporting will be good. Although the existing reporting does provide what we need. Review collected by and hosted on G2.com.

Mike T.
MT
Mike T.
Small-Business (50 or fewer emp.)
"Effortless Retargeting, Creative Control"
5/5
What do you like best about AdRoll?

I find AdRoll very easy to use, and I appreciate the creative control it gives us to design and make our ads. It's also very easy to set up the campaigns and channels. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

We would like some additional ad sizes Review collected by and hosted on G2.com.

"Efficient Remarketing with Clear Insights"
4/5
What do you like best about AdRoll?

I really like the cost per acquisition in AdRoll, especially with the clear dashboards that it provides. These dashboards allow me to see performance metrics over time with just a click, making it easy to understand how well our campaigns are doing. I can see the cost per acquisition details distinctly, and this visibility is incredibly useful for assessing the efficiency of our remarketing efforts. It’s straightforward to track the effectiveness of different remarketing campaigns and advertisements, which is crucial for optimizing our marketing strategies. Additionally, the initial setup of AdRoll was extremely easy, which made the transition to using this software smooth and hassle-free. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

I feel that the video b-roll integration is lacking. I couldn't easily add video b-roll without creating specific things myself. I wish there was an AI-generated video draft process to streamline this. Review collected by and hosted on G2.com.

Sasha T.
ST
Sasha T.
Junior Digital Marketing Manager
Manufacturing
Enterprise (> 1000 emp.)
"The Retargeting Autopilot"
4/5
What do you like best about AdRoll?

It accesses web and social media inventory via one dashboard so that you can track a user on a news site to one of your social feeds. Such ubiquity means that your brand is always at the top of the list without having to negotiate with fifty different publishers. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

Attempting to create dynamic advertisements in the platform usually creates looking banners without the personality of the brand. You are nearly compelled to add your own assets that bring about friction in the campaign setup process. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Streamlined Cross-Channel Campaigns, But Needs Better Management Tools"
3.5/5
What do you like best about AdRoll?

AdRoll makes it easy to run campaigns across multiple digital and social channels in one place. I like that there are built-in audience recipes that help streamline cross-channel targeting and retargeting, which makes setup faster and gives you options to expand reach without having to manage separate platforms. The interface does a good job of consolidating activity so you can see performance across channels in one spot. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

There were long stretches where the login workflow was frustrating — for nearly a year the legacy login URL returned a 404 error instead of automatically routing to the new portal, which created unnecessary friction. I also wish there were better campaign management tools; not being able to delete or archive campaigns makes the interface feel cluttered over time and harder to navigate. In addition, the targeting parameters can feel broad compared to other platforms, and I often find I can be more granular elsewhere. Review collected by and hosted on G2.com.

AM
As M.
Admin
Small-Business (50 or fewer emp.)
"Powerful Remarketing Reach for Video and Display"
4/5
What do you like best about AdRoll?

Remarketing ability and reach for video and display Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

User interface could do with improvement. Review collected by and hosted on G2.com.