Act! Reviews & Product Details

I find Act! easy to use, which helps in keeping information organized. I particularly value the calendar for follow-ups because it helps me keep track of tasks without having to remember them all. Also, I didn't have to do anything for the initial setup as the support team set up everything remotely, which was very convenient. Review collected by and hosted on G2.com.

It seems there is a bug and the system crashes when going back and forth between calendars and customer files. It gives a prompt that says please exit the program. Review collected by and hosted on G2.com.

What I like most about Act! is how intuitive and organized it feels right out of the gate. Review collected by and hosted on G2.com.

One downside of Act! is that the interface can feel a bit dated compared to newer platforms, which can make it less engaging to use day-to-day. Review collected by and hosted on G2.com.

I like the complexity of the email marketing routes that Act! allows me to create. This feature enables me to target the segments in my audience very accurately and facilitates sending emails based on user behavior. Additionally, the integration with Outlook is beneficial as it stores email conversations with my contacts in Act!, allowing me to easily track when and what I've communicated with them. Review collected by and hosted on G2.com.

I dislike the outdated and complex interface of Act!. It is reminiscent of software from the 1990s, which makes it less user-friendly and requires modernization for a more intuitive experience. Additionally, setting up Act! is challenging, adding to the difficulty of using the software effectively. Review collected by and hosted on G2.com.

Nothing. We are stuck with you... for now. Review collected by and hosted on G2.com.

We have used ACT so long, we are reluctant to jump at this point to another CRM. Our endless problem for years is that ACT will not stay integrated with Outlook and it fails weekly. Outlook tosses ACT out for being too slow. It has been a nightmare. Thousands of contact data points lost because ACT does not warn us when it goes offline...We have reset it a thousand times and someone in India tells us every damn year that "they are working on it." Customer Support is clueless. Whatever. Review collected by and hosted on G2.com.

ACT for years has been my go to client management and retention system. Years ago when I first started using ACT, it was incredibly solid as a way to manage a calendar, appointments and the most simple of correspondence. This version offers features that I didn't know I needed and makes the experience of using ACT again - the best choice for me and my organization. From the initial conversation with the Sales team to the live onboarding session and support, once again ACT continues to exceed my expectations. Review collected by and hosted on G2.com.

There isn't anything I don't like about Act. Review collected by and hosted on G2.com.

I have been using ACT for 21 years. It is a great program with tons of bells and whistles. We use ACT for our marketing team as well as for our own company marketing. We load databases into the ACT program to work with our marketing campaigns. Our team is able to create beautiful reports to send to clients. You have tons of features that you can use on the ACT program - depending on needs. ACT has alot of custom features that could be used for different services. Review collected by and hosted on G2.com.

ACT is continually upgrading their software and requiring companies to update or lose their support. The upgrade process is a strain on businesses who are satisfied with the product as is. ACT is also lacking in the latest and great features like build in phone as well as email integration with webmail. Review collected by and hosted on G2.com.

It doesn't lock you into a structure. It can be easily customized to fit your industry and it has one database for me to keep my contacts and notations. It is also very cost effective. Review collected by and hosted on G2.com.

Requires more steps than I would like to get to accomplish my goal. It can be a bit out-dated and it does have a very limited AI platform. Review collected by and hosted on G2.com.

very good search facility & much more flexible than the on-premise version we had previously. Review collected by and hosted on G2.com.

you have to open or preview the history notes to see any in colour or bold etc. Review collected by and hosted on G2.com.

Act has always been a great database for keeping track of clients and prospects as well as scheduling meetings, calls and activities. It was easy to customize and very reliable. It was clean and easy to access the calendar check the daily calendar. Review collected by and hosted on G2.com.

Recent changes have made Act! unreliable and more difficult to use. Menus have been changed and procedures have become more complicated. The worst part is that it is unreliable. The monthly calendar often displays evening meetings on the next day’s schedule, forcing users to use a different view of the calendar to get accurate information. It worked the way it was, so why all the changes? Review collected by and hosted on G2.com.

I love the fact that I can have all of my customer information and data in one location. They also have great customer service. Review collected by and hosted on G2.com.

I dislike that it has a lot of unneeded information that my company does not utilize so it can seem busy. Review collected by and hosted on G2.com.