The ability to check the status within the AccuSource portal. It shows exactly when the ETA is and which counties/cities are still pending. Customer Service is always prompt, efficient and very helpful! Review collected by and hosted on G2.com.
Not much to dislike -- wish it was faster sometimes but understand that could be based on the source the information is being requested from. Review collected by and hosted on G2.com.
Video Reviews
AccuSource is easy your background screening problems
Great Product and Great Service
150 out of 151 Total Reviews for AccuSourceHR, Inc.
Overall Review Sentiment for AccuSourceHR, Inc.
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The dash board and drop down menus are plentiful and show information in a variety of useful ways. The checks are conducted pretty quickly and seem to be thorough in reaching back to past jurisdictions of the subjects prior residences. Review collected by and hosted on G2.com.
Profiles with flags are shown in the list but there is no easy wasy to find the specific flagged item. The persons completed background check has to be opened and each subsequent check oped to look for the specific flagged item. A user should be able to click on the flag in the main profiles list and that should take the reviewer directly to the flagged entry/entries. Time consuming as it is now.
Searching for data in any of the various views is not obviouis to a new user. The system requires clicking into the box below the particular column to search. The box itself is not highlighted or labeled with a "search here" tag. The search line/areas should be identified more clearly. Once you know you know but its is not obvious and when I first started using the software I had to contact customer service chat to find out how. Review collected by and hosted on G2.com.
I like the fact that I can enter very little information and it can get the rest from the concerned party.
I use this software on a weekly basis for background checks and never had an issue.
Customer service is always ready to assist whenever I have an issue.
It is fairly affordable too for my employer. Review collected by and hosted on G2.com.
When I enter an organization of which the fees will be charged too, I am unable to change it myself once entered in the system. Review collected by and hosted on G2.com.
Initiating a request for background check is easy through the website. Review collected by and hosted on G2.com.
Some counties take a long time to produce results, but this is not the fault of AccuSourceHR. Using the chat function for customer support is easy and helpful. Review collected by and hosted on G2.com.
The checks are run concurrently and provide accurate and quick results. The use of candidate input reduces the workload and finacial burden on the company by limiting the need for direct employee involvement. Review collected by and hosted on G2.com.
I have not observed or experienced anything. Review collected by and hosted on G2.com.
It is a user friendly tool that all of my onboarders can use to order their backgrounds efficiently and the results typically come back very fast! Review collected by and hosted on G2.com.
I am a super user so having to click order report and then branch order everytime is time consuming would love if they could update that issue Review collected by and hosted on G2.com.
When we place candidates with our clients, we also provide a completed background check before they start. AccuSource does a great job in delivering quick and thorough turnarounds on all of the reports we generate! Review collected by and hosted on G2.com.
On rare occasions, the background reports will take longer than 24 hours (but that's OK with us!). Review collected by and hosted on G2.com.
The fast turn around time for background results and the great customer service. The service is very easy to use and very easy to train our staff on. This is used on a daily basis. Review collected by and hosted on G2.com.
So far everything has been great, the customer servive and ease of use. Review collected by and hosted on G2.com.
Their speed and accuracy are spot-on. I can count on them to deliver results fast, making my work life so much smoother. Plus, their customer support team? Always quick to jump in and help, even for the tiniest issues. They make me feel like a priority, and that’s rare to find these days. Review collected by and hosted on G2.com.
At times, the updates don’t come through as quickly as I’d like. It’d be perfect if they could keep me in the loop more consistently, especially when timelines are tight. Review collected by and hosted on G2.com.
The online module is very user-friendly. Customer service provided is with real agents. The initial implementation was seamless; adjustments to packages have been easy to make as well. We use this service on a weekly basis and I don't experience outages. I'm unsure if AccuSourceHR can integrate with our HRIS system- ADP. I look forward to exploring this option. Review collected by and hosted on G2.com.
The number of days it takes to get a response and updated pricing documents. There were a couple of instances where the person I was working with was out of the office, and I didn't receive an out-of-office email to let me know. When I checked in again, I was informed that they had been out of the office for the past few days. Taking time off is needed and recommended, my advice is to inform clients that are pending an update via an automatic reply. It helps us plan and respect their time away. Creating a custom package is limited, I can only select pre-made packages and not services separately. Review collected by and hosted on G2.com.
The thing I like most about Accusource is how efficient the background process is.Ive been using them now for a long time and they never et me down. They have MVA checks along with sex offend4er they really do have it all Review collected by and hosted on G2.com.
Theres not much I can say negative about them Review collected by and hosted on G2.com.
