Absorb LMS transforms learning from a collection of disconnected trainings into an integrated, branded learning ecosystem. It’s easy for employees to use, efficient for administrators to manage, and well suited to supporting both compliance needs and long-term professional development. Review collected by and hosted on G2.com.

I don’t like the new update that moved the dropdown navigation on the homepage from the left side to the right side. It feels awkward. Review collected by and hosted on G2.com.

What I like most about Absorb LMS is how user friendly and organised it is. The platform makes it easy to create, manage and track learning content in one place. I also like that it provides clear reporting, which helps monitor learner progress and identify where extra support may be needed. Overall, it makes the learning experience smoother for both administrators and learners. Review collected by and hosted on G2.com.

The admin side can have a learning curve. some people find the learner side easy, but the admin side can take time to get used to, especially when setting up courses, dashboards, welcome pages or different user groups

Another thing I dislike about Absorb is the AI generated voices. I have used LMS platforms with 99% human voices, which sounds much better and less AI-y. Review collected by and hosted on G2.com.

We have been able to standardize training for our team, eliminate a lot of the manual user functions through our sync with ADP, and now using Amplify and Create, are able to tailor our training to what we need for all employees. Sherrie Luke has been the absolute best partner to work with and I appreciate all the effort she goes through to make sure we are taken care of. Review collected by and hosted on G2.com.

The canned reporting is not robust enough, and we had to use Analyze Direct to see what we needed via PowerBI. Review collected by and hosted on G2.com.

I like that we can create our own courses, and we can also give managers access to their teams. I also appreciate that the library is open for employees to browse and explore, so they can take courses on their own whenever they want. Review collected by and hosted on G2.com.

I think there are a few different parts to enabling a user to take the courses. For example, there’s the step of assigning them the license versus simply letting them take the courses once they’re active.

Also, it feels very systematic, like its user friendly, but not that user friendly. Review collected by and hosted on G2.com.

It is user-friendly, helpful. Monitoring completions, enrollment system is super easy to use. I do like that we can set reminders, and the way to create reports. Overall, I like the flexibility of the system, as it will make my part as an Admin easy; I'll be able to track the progresses as well. Review collected by and hosted on G2.com.

I would say, as we are before launching the program, the whole set up takes a bit longer time than I thought so. I felt bit complex to compare previous system we used. Review collected by and hosted on G2.com.

I enjoy and learn so much during the bi-weekly alignment meetings with our experienced Client Success Manager. It's an excellent way to ensure that we get the most from the platform. Sharon is a true partner who always finds solutions that work for us, directs us to further useful information and keeps us informed about the latest releases and future roadmap. Review collected by and hosted on G2.com.

I'd really like to have a simple way to review and edit all the email templates linked to 1 curriculum without having to open up all the online course that sit within the curriculum. The good thing is that, if enough people request something similar, Absorb is likely to make it happen! Review collected by and hosted on G2.com.

The flexibility of Absorb's course content builder is great, especially now that they've added block pages that allow the creation of blog-style training content rather than just 16:9 slide-style content. The voiceover, hotspot, animation, and interaction features allow you to create just about any learning experience you can imagine. While support was generally lacking post-launch, the technical support we got from the CRM integration SME and from our Implementation Project Manager pre-launch were thorough and helpful. The performance of the platform is reasonable, though we haven't stress-tested it yet. Admin and report pages sometimes take a while to load, but this is to be somewhat expected in any LMS. The front-end user experience is pretty responsive. Review collected by and hosted on G2.com.

Overall, Absorb's base LMS product feels like a patchwork of functional, yet inconsistent and poorly architected features. Combined with frequently misleading (or missing) documentation, poor support, and a development pipeline that seems to be prioritizing flashy AI features over solving real user-reported problems, I would have a hard time recommending this product to most businesses, especially multilingual ones.

The biggest weakness has been the support received, particularly post-launch. When making one adjustment to our contract and one new feature purchase, we needed to repeat the request five times (three times directly with our account manager) as well as remind them for a follow-up on two additional occasions. The standard technical support and documentation has also been abysmal. Support staff would often contradict the information found in the docs. On one occasion, a (human) support staff mentioned a part of the platform that simply didn't exist, which was presumably an AI-hallucination that they simply didn't read before sending to me.

I've also encountered four small issues with the base Absorb LMS, which I confirmed as being bugs by their support. Despite being fairly small bugs (a custom field displaying incorrectly on certificates, a font/CSS issue in a nav menu, an undeletable course, and an infinite redirect loop that required clearing my browser data to regain access to my LMS), the time required to address them was insane (5 months, 6 months, and 2 months respectively for the first three bugs). The fourth was never resolved, and instead of passing along my report of the redirect loop to their QA team, I was invited to "make a feature request" about it.

Speaking of feature requests, it should be noted that, in all likelihood, these won't be implemented. I've made a few feature requests and voted on dozens more, and they've all been dismissed as "for future consideration." Many of these feature requests (not just my own) aren't niche new features; they're requests to have the platform work fully and consistently, such as a feature request to have password-reset emails be sent to the user in the user's own language rather than, for some odd reason, the language of the admin who clicked the "send password reset email" button. The radio silence on these is especially frustrating when many of the new-feature rollouts are AI functionality that isn't responding to real user needs.

If you choose to use Absorb, know that when the platform encounters bugs or a feature isn't fully thought out, you'll either be out of luck or will be waiting for many months for resolution.

On another note, prospective clients requiring a multilingual LMS should likely steer clear of Absorb. While Absorb technically supports this use case at a base level (the main UI/buttons, course content, and notification emails do support translation), most customization options and features beyond this don't support multiple languages. For example, the "welcome" container block on the user dashboard is the only part of the interface that supports custom translated content. Footers, custom tiles, custom user fields, FAQs, terms & conditions, and others I'm likely forgetting do not support translation. This makes Absorb usable for this use case, but multilingual site owners will be missing out on many of Absorb's features, since these seem to be developed independently from one another and without consideration for the multilingual use case.

The cost is quite high compared to alternative approaches, and the limited customization options outside the course builder itself make Absorb's value questionable.

I'll also mention that SSO integration isn't very well thought-out; you can have SSO enabled on one domain, but it's not enforced based on a user's email across other domains. In practice, this means that a user granted access via SSO on one domain could log in via a username and password on another domain, circumventing the SSO. For organizations that expect to just have a single domain with SSO enabled for all users, this is fine. But organizations that rely, for example, on SSO for employees but user/password authentication for clients might see this as a problematic security loophole. Review collected by and hosted on G2.com.

It’s a one-stop shop and user-friendly platform for our Resource Families who need training for their specific roles. Resource Families can easily access all the training required of them in one place.

In addition, Absorb has a built-in tracking tool that gives staff access to user transcripts, making it easy to monitor progress and completion. This helps us ensure Resource Families remain compliant with program requirements.

Another thing I really appreciate is that our organization has been assigned a dedicated Absorb expert. Our expert, Claire Farnan, meets with us monthly and takes the time to answer our questions and share updates about the platform. Claire is extremely knowledgeable and very easy to work with, and we truly value her ongoing support. Review collected by and hosted on G2.com.

Uploading training into Absorb can be a bit time-consuming, especially with all the fields that have to be completed to ensure the course is correct in the system and that the appropriate users/learners have access to it.

We’ve also run into some issues with tracking—like courses showing as completed even when a learner has only just started and hasn’t finished it yet. Those things can make it a little harder to stay confident that everything is accurate and up to date. Review collected by and hosted on G2.com.

I like that it provides the opportunity to keep all the trainings in one secure place. The friendly interface makes the platform more accessible for learners and users, and the support team is always quick to respond. Review collected by and hosted on G2.com.

One situation in particular that could be improved is the option to add PowerPoint presentations from the admin side without the need to run them through the content creation portal, since that process is time-consuming. Without these additional steps, the learner has to download the content in order to go through it. Another aspect to be improved is that issues that were previously resolved are being repeated again. Review collected by and hosted on G2.com.

I find Absorb LMS fairly intuitive, which, as a new user, has helped in designing professional education for clinical trials and healthcare providers. From designing content, to generating user reports, and reviewing question responses and user accuracy - the program has been easy to use. The ability to review the proportion of users who answered a question correctly has allowed me to refine educational materials and question content to best enable learning. The ability to upload preexisting PowerPoints is really helpful, and allows collaborators to develop a presentation that easily translates into content. This feature enables our team to work together effectively. Review collected by and hosted on G2.com.

The reporting feature can be a bit clunky. It is unclear how analyzing individual responses, comparing responses, and performing statistical analyses would work in the platform. Integrations with Excel or another statistical analysis platform/package would be really helpful. Being able to develop a dashboard to monitor not only user progress but responses to individual questions would be helpful. Review collected by and hosted on G2.com.