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36 Abrigo BAM+ Reviews
Overall Review Sentiment for Abrigo BAM+
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For a small institution, Abrigo really helps us to maximize the manpower we are able to put into AML/Sanctions screening. I find the program very easy to use and with a fairly robust feature set. Review collected by and hosted on G2.com.
The sanctions screening in particualr could use some tweaking. For one, it is overinclusive (e.g. not every instance of the word Road should generate a hit to the sanctioned vessel of the same name). I would appreciate if they would allow for more tailoring of their sanctions screening to different institutions profiles. My institution does not really have cause to screen for vessels and I would appreciate the opportunity to just turn those hits off. Review collected by and hosted on G2.com.
The platform is easy to use and modify. The program setup was a breeze with the extremely comprehensive support from the BAM+ implementation team. After our institution used the platform for a while and became more comfortable, we've made some alterations to how we use it. These modifications were extremely easy to make. The Customer support has been excelent. Any time we have needed support the responses have been prompt and very thorough. Review collected by and hosted on G2.com.
I wish the user roles were easier to set up and manage. There are preset roles, but if you elect to create your own, it is kind of a complicated and cumbersome process. The user guide provides some help on the roles. However, it doesn't clearly explain the permissions. I would prefer the permissions be laid out in a printable format.
I also with the Risk Rating and DDMs were more customizable. Review collected by and hosted on G2.com.
We continue to find ways to expand our use of BAM+, especially as Abrigo responds to client product suggestion that align with the state of the art technology. Customer Support is excellent! Review collected by and hosted on G2.com.
The only limitation for us is having adequate time to take advantage of the many training resources available. Review collected by and hosted on G2.com.
Ease of use and accessibility and each module has its own tile one the home page - easy to navigate. I also enjoy the ability to access the data and run various reports. It is important to understand the data and having access to see the data feeds. Review collected by and hosted on G2.com.
It would be helpful if you could move from one module to another within an account. I wish the DDM module was easier to intergrate with RBRR/Risk module. Review collected by and hosted on G2.com.
The BAM+ system is very user-friendly and is a great tool in our Bank utilizing the alert system. It's easy to nagvigate and customize to our Bank. Review collected by and hosted on G2.com.
Sometimes it is hard to get a detailed answer from customer service and the timing of their responses. Review collected by and hosted on G2.com.
BAM+ has allowed us to efficiently monitor activity at our Bank and gives us peace of mind that no suspicious activity is going under the radar Review collected by and hosted on G2.com.
We have not experienced any downsides with the software Review collected by and hosted on G2.com.
BAM+ greatly reduced the amount of time spent on managing and monitor BSA/AML compliance. Review collected by and hosted on G2.com.
Fine tuning the system takes time but that was expected with introducing an automated system. Review collected by and hosted on G2.com.
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