Aegis Service Desk Pros and Cons

Perfect Tool for Ticketing Management. I like Incident management and Problem Management the most. It has automatoc triggers, email notifications, great dashboard and reporting Review collected by and hosted on G2.com.

Almost everything works great for me. No drawbacks as far as our usage is concerned. I strongly recommend to anyone. Review collected by and hosted on G2.com.

Aegis service desk is a fully integrated service desk with client to run a call center. Tools are very easy to use. It has simple interfaces which is easily understable to all. It sends to notification of any incident is going to breach Review collected by and hosted on G2.com.

I don't like the report and dashboard feature of this tool. It should have more FAQs for client and users. Charts and statistics are little bit hard to understand. Review collected by and hosted on G2.com.