Aegis Service Desk
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Aegis Service Desk
By Abacus Systems
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4.3 out of 5 stars
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Aegis Service Desk Reviews & Product Details - Page 2

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Aegis Service Desk Overview

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What is Aegis Service Desk?

Effective Service Desk requires excellence in providing a timely and accurate response to all sorts or requests. Customer satisfaction rides on their perceived experience in communicating their problem to the service desk, and the quality of response that they provide.

Aegis Service Desk Details
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Aegis Service Desk Community
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Product Description

Effective Service Desk requires excellence in providing a timely and accurate response to all sorts or requests. Customer satisfaction rides on their perceived experience in communicating their problem to the service desk, and the quality of response that they provide.

Seller Details
Seller
Abacus Systems
HQ Location
N/A

Recent Aegis Service Desk Reviews

Ishan S.
IS
Ishan S.Mid-Market (51-1000 emp.)
4.5 out of 5
"Review for Aegis Customer Support and User Experience"
Responsive Support and User Friendly Interface.
Read more
Ayush J.
AJ
Ayush J.Enterprise (> 1000 emp.)
4.5 out of 5
"Aegis service desk"
Basically Aegis desk was developed for assisted self service 3.0 product and leverages the powerful features of office extension 3.0 the best thing...
Read more
Chakrala G.
CG
Chakrala G.Mid-Market (51-1000 emp.)
5.0 out of 5
"Best integrated Help Desk, Asset & Client Management system"
Every button and Ui is easily understandable. which makes the company and user to be training free. they need not spend much time and money on spen...
Read more
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12 Aegis Service Desk Reviews

4.3 out of 5
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12 Aegis Service Desk Reviews
4.3 out of 5
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4.3 out of 5
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Aegis Service Desk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Verified User in Airlines/Aviation
AA
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Aegis Service Desk?

Perfect Tool for Ticketing Management. I like Incident management and Problem Management the most. It has automatoc triggers, email notifications, great dashboard and reporting Review collected by and hosted on G2.com.

What do you dislike about Aegis Service Desk?

Almost everything works great for me. No drawbacks as far as our usage is concerned. I strongly recommend to anyone. Review collected by and hosted on G2.com.

Recommendations to others considering Aegis Service Desk:

Perfect Tool for Automattic tickets triggered from the system, consolidate tickets for problem management, dashboard, reporting and really useful for notifications and email alerts and also cost effective. Review collected by and hosted on G2.com.

What problems is Aegis Service Desk solving and how is that benefiting you?

Triggering Automatic tickets from our Monitoring Tools and helpful to organise weekly reports and events for problem management , able to fix the issue permanently with the help of trend analysis. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aegis Service Desk?

Aegis service desk is a fully integrated service desk with client to run a call center. Tools are very easy to use. It has simple interfaces which is easily understable to all. It sends to notification of any incident is going to breach Review collected by and hosted on G2.com.

What do you dislike about Aegis Service Desk?

I don't like the report and dashboard feature of this tool. It should have more FAQs for client and users. Charts and statistics are little bit hard to understand. Review collected by and hosted on G2.com.

What problems is Aegis Service Desk solving and how is that benefiting you?

It is used for logging the incidents coming from user through different sources. We are using this for automatic ticket loggings, asset management, client management. Review collected by and hosted on G2.com.

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Service Desk
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