A Small Orange Pros and Cons

Prices are competitive and customer service USED to be good. Review collected by and hosted on G2.com.

There is no worse customer service. Oh and they renew your services prior to the renewal date in an attempt to lock you into a contract. Review collected by and hosted on G2.com.

Nothing. It used to be their prices, but they've raised prices on my every year. Now, their prices aren't even competitive. Especially with the poor server quality they now have. Review collected by and hosted on G2.com.

Their customer service used to be alright. It might take a day to receive a ticket response, but I usually had no problem getting someone to help via their support chat. HOWEVER, over the last couple of months, they did something, made some change, that resulted in over 10 seconds server response times when fetching my websites. Unacceptable! I asked them what was up. Perhaps a server configuration issue? Their response was "nothing is wrong on our end. It's probably your home internet." They tried to gaslight me while they raised my rates every year while rendering my websites unusable. I moved all my properties to a more well-known host and haven't looked back. This company has turned into hot garbage. You'd be wise to stay far away from them and save yourself a lot of headaches. Review collected by and hosted on G2.com.

Transparent pricing, simple packages that they offered. Very easy to get started Review collected by and hosted on G2.com.

Their level of support service perhaps the worst among hosting provider. Chat support barely have access to anything, most of the case they are just a good listener. While ticket support who got the tools to solve problems will response back after 4-5days, yet without clear solutions. Many times I have experienced cloud VPS server goes down for days without any support, no one explain or telling you it will be fix or not. Strongly suggest not to go with A Small Orange if you are looking for reliable hosting partner. Review collected by and hosted on G2.com.

Nothing, I'm sorry, had a very bad experience with their support. They may be considered "value for money" but do you really want to pay for something that hardly works? I'm in a process of moving away from them, they've been nothing but trouble. They've just started some "migration" that they never warned me about with my website AND my email down for 2 days and was told that all emails sent to me will be lost, incredible poor service. Please do not go with host nine or A Small Orange (new company name), if you do, you will regret it Review collected by and hosted on G2.com.

They may be considered "value for money" but do you really want to pay for something that hardly works? I'm in a process of moving away from them, they've been nothing but trouble. They've just started some "migration" that they never warned me about with my website AND my email down for 2 days and was told that all emails sent to me will be lost, incredible poor service. Please do not go with host nine or A Small Orange (new company name), if you do, you will regret it Review collected by and hosted on G2.com.

Simply put, a Small Orange has good pricing and quality services. They have a team of customer service people that can manage most of our issues and are generally easy to get a hold of in some way or another. The hosting speeds are solid enough for most of our uses. We can import files smoothly from other websites and also export files to other web hosts. The hosting service works well with other domain name registrars. Review collected by and hosted on G2.com.

The hosting management account works fine, but I think some design inefficiencies make the hosting management experience a bit better at other web hosts. Review collected by and hosted on G2.com.

The plans are priced low at A Small Orange. We are allotted a decent amount of features and capacity limits from top to bottom. We don't need that many advanced features, so A Small Orange is a good balance for our basic website needs. A Small Orange stays current with major server updates and server-side software requirements. Review collected by and hosted on G2.com.

The customer support doesn't always understand our issues. We'll sometimes have to find answers on our own, even for seemingly general issues. Review collected by and hosted on G2.com.

Its service and support are the top level, they give services as fast as they can.

Its pricing are too good.

I used it soo many times and i sees it very easy to work with and they say that what you want you have to pay for than only which i like most. Review collected by and hosted on G2.com.

Nothing!!! It is a growing companies which i see one day will be the biggest company beacuse of its best facility and support. Review collected by and hosted on G2.com.

Price, but that's not all.

At the very least, technical support is required to provide customized services to customers.

It is clear that the service must be improved Review collected by and hosted on G2.com.

Technical support, customer service, service response

Lack of overall technical support

And since there are so many competing products, there is no reason to use it. Review collected by and hosted on G2.com.

Used to be a good service with actual customer support.

CPanel is easy to use. Review collected by and hosted on G2.com.

EIG bought them and customer service evaporated. Takes forever to upgrade things like PHP versions. They make it difficult to cancel and remove payment options. Review collected by and hosted on G2.com.

customer service people are good and professional like80%of the time. Somtimes, had to leave chat and get another person to resolve issue. Review collected by and hosted on G2.com.

I agree with previous comment this "inexpensive" jumps up with each year. I have paid $128 for hosting on my third year and no refund is going to be issued(only credit. The price above is with 20% discount to bare in mind. $86 is for domain hosting, SSL certificate $39.95 for one year and does not cover your subdomains. I have paid for a year and now regret it. It was on autopay). Initially, I paid only around $10. Review collected by and hosted on G2.com.