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7shifts Reviews & Product Details - Page 3

7shifts Overview

What is 7shifts?

7shifts is an all-in-one restaurant team management platform that helps operators: 1) Make more profitable decisions. You'll get the insights you need to make the best team and operating decisions every day. Hit your labor targets with schedule enforcement, optimal labor tracking, and real-time reporting. 2) Improve operating efficiency. We'll help get your operations in order and cut down on easy-to-avoid mistakes. Proactively manage compliance, run payroll with ease, and track tasks with digital checklists. 3) Get time back. With all that improved efficiency, you'll have more free time to spend on creating great guest experiences. Easier scheduling, centralized communication, and automated tip calculations are at your fingertips. 4) Improve team retention. You'll gain access to the tools you need to help build strong teams. Keep a pulse on team engagement, sentiment, and satisfaction to reduce turnover by 13%. Here’s how your restaurant can benefit from 7shifts: - Save up to 4 hours per week creating and managing your staff schedules - Reduce time spent on scheduling by 80% - Save up to $250 per month in managers time - Reduce labor costs to save up to $3,000 annually - Reduce calls and texts from staff by 70% - Create schedules with 95% labor accuracy - Forecast your future sales with 95% accuracy - Save $1,000s per month in reduced labor costs from more efficient schedule - Save $1,000’s per month in early clock ins and labor overages It's never been easier to manage your team's work schedules, time clocking, team communication, labor compliance, payroll, tips and more, all from one single place. 7shifts can be found in restaurants of all sizes—from mom-and-pop shops to national chains like Bareburger, Highway 55, and Five Guys. Join the 1,500,000+ restaurant pros already using 7shifts to simplify their team management.

7shifts Details
Product Website
Languages Supported
English, French, Spanish
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Product Description

7shifts is the all-in-one team management platform that gives you and your team everything you need to simplify your restaurant operations.

How do you position yourself against your competitors?

When you choose 7shifts, you’re joining an ecosystem of team management tools all in one place that actually work. You can stay in the 7shifts app to schedule your employees, manage their time punches, calculate their tips, and pay them. Our restaurant-specific tools are designed to be easy-to-use, customizable, and data-driven so you're making better business decisions to increase profits.


Seller Details
Seller
7shifts
Company Website
Year Founded
2014
HQ Location
Saskatoon
Twitter
@7shifts
1,468 Twitter followers
LinkedIn® Page
www.linkedin.com
330 employees on LinkedIn®
Description

7shifts is a restaurant team management platform that simplifies employee scheduling, time tracking, communication, and labor cost control.


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Overview Provided by:

Recent 7shifts Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Easy to use for scheduling and availability"
The user interface and colorful designs was the best part about 7shifts. It was super easy to add new employees, remove old ones, and connect the e...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Good, Tip should be more flexible"
Chat, EOD report, communication between the team, and being able to know who saw the announcements
Guinevere B.
GB
Guinevere B.Small-Business (50 or fewer emp.)
4.0 out of 5
"Useful for scheduling"
The ease of use is great. I like that you have the option to copy last weeks schedule or use a template. Easy for the employees to use and switch ...
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7shifts Media

7shifts Demo -  Create better informed, adaptable schedules
Create better informed, adaptable schedules
7shifts Demo - Make data-informed decisions to cut labor costs
Make data-informed decisions to cut labor costs
7shifts Demo -  Integrate 7shifts to your existing payroll and POS systems
Integrate 7shifts to your existing payroll and POS systems
7shifts Demo - Schedule and pay all in one place
Schedule and pay all in one place
7shifts Demo - Collect, divide and distribute tips easily
Collect, divide and distribute tips easily
7shifts is a team management software designed for restaurants. We help managers and operators spend less time and effort scheduling their staff, reduce their monthly labor costs and improve team communication.
Play 7shifts Video
7shifts is a team management software designed for restaurants. We help managers and operators spend less time and effort scheduling their staff, reduce their monthly labor costs and improve team communication.

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Video Reviews

107 7shifts Reviews

4.5 out of 5
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107 7shifts Reviews
4.5 out of 5
107 7shifts Reviews
4.5 out of 5

7shifts Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for 7shiftsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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LT
Control Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
What do you like best about 7shifts?

Announcements: Ability to send to specific departments and get read receipts. Review collected by and hosted on G2.com.

What do you dislike about 7shifts?

Over time alerts: Some of our employees work over time every week. I want to be able to set different caps for different people. And when we do get alerts, we get them every time they clock in. We only need one alert. Otherwise, with 30 employees always working over time, that's too many notifications. Review collected by and hosted on G2.com.

Recommendations to others considering 7shifts:

Be patient. While all the features you require may not be available, they are always building. Review collected by and hosted on G2.com.

What problems is 7shifts solving and how is that benefiting you?

Communication and collaboration. GMs can collaborate on their schedules. Review collected by and hosted on G2.com.

Chatime A.
CA
Assistant Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about 7shifts?

It is easy to make schedules, rearrange schedules, and copy old schedules from previous weeks. Review collected by and hosted on G2.com.

What do you dislike about 7shifts?

The shift trading feature is quite flawed and can use some serious reworks. Review collected by and hosted on G2.com.

Recommendations to others considering 7shifts:

From what I hear from head office, 7shifts isn't cheap, and is pretty much an industry (food and beverage) standard. So if you are looking for something that will for sure works and have the budget for it, I'd say go for it. Review collected by and hosted on G2.com.

What problems is 7shifts solving and how is that benefiting you?

We've been using Excel to make schedules before this and now that we have it, staffs can easily submit their availabilities and that allows us to quickly form up a schedule. Review collected by and hosted on G2.com.

Response from Maylee 7shifts of 7shifts

Thank you for your feedback. Glad to hear how much of an impact coming off of excel has had on your team!

You noted the shift trading feature having flaws, and we'd love to hear more around that. We're constantly working to improve 7shifts and the experience for our users. If you're open to sending more details (and haven't already noted it to our support team), email reviews@7shifts.com.

Secaattin O.
SO
General Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about 7shifts?

Labor budget tools to help get the right number of employees. Announcements are great for communicating with everyone. Review collected by and hosted on G2.com.

What do you dislike about 7shifts?

Not many downsides in my experience but I also need to learn all the features better. Review collected by and hosted on G2.com.

What problems is 7shifts solving and how is that benefiting you?

Always coming out with new features to help improve and make things easier. Review collected by and hosted on G2.com.

JS
Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
What do you like best about 7shifts?

I like being able to copy from from previous weeks. It makes making the schedule a breeze. Review collected by and hosted on G2.com.

What do you dislike about 7shifts?

I would have programming look into the notifications. Some times we don't get them. I've brought this issue up multiple times. Review collected by and hosted on G2.com.

Recommendations to others considering 7shifts:

If you have multiple departments in your organization, this is the product for you! Review collected by and hosted on G2.com.

What problems is 7shifts solving and how is that benefiting you?

7 shifts combined our scheduling and chat apps. Review collected by and hosted on G2.com.

Response from Maylee 7shifts of 7shifts

Thank you Joshua!

It sounds like you've already worked with the team around your notifications concerns. If there are any specifics that haven't been addressed yet, send an email over to reviews@7shifts.com and we can help get it into the right hands.

Verified User in Restaurants
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about 7shifts?

it's a schedule system that has an app for free Review collected by and hosted on G2.com.

What do you dislike about 7shifts?

It doesn't have request off rules. Staff can request to pick up a shift even if they are scheduled that day so every time I need to check if they are actually scheduled or not. When the staff requests off it shows the date of the request off but not the day of the week.

It seems I need to take several additional steps to ensure the management of the staff scheduling, instead of making it easier Review collected by and hosted on G2.com.

What problems is 7shifts solving and how is that benefiting you?

None that I know of, everything has an additional charge Review collected by and hosted on G2.com.

Response from Maylee 7shifts of 7shifts

This sounds like something that we can probably help you solve! If you can reach out to reviews@7shifts.com with your information our team can take a look.

PP
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about 7shifts?

The fact that it ties into my POS system makes life very easy and combined reports from both systems helps me better understand my business. Review collected by and hosted on G2.com.

What do you dislike about 7shifts?

Set-up to integrate with POS took a bit to figure out. Review collected by and hosted on G2.com.

What problems is 7shifts solving and how is that benefiting you?

Scheduling, time off requests, staff messaging,the fact that staff does not have to include me in swapping shifts. Review collected by and hosted on G2.com.

Response from Maylee 7shifts of 7shifts

Thanks for the review Paul! Love to see the impact we've made on your restaurant.

Verified User in Restaurants
AR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about 7shifts?

7shifts has been a very user-friendly tool to use! It has been really easy to train our new managers on the system. The app is great for managing the team remotley as well. Review collected by and hosted on G2.com.

What do you dislike about 7shifts?

I think that the biggest opportunity for the app would be to add the ability for screen rotation. Right now you can only view the appl if you are holding your phone vertically. Review collected by and hosted on G2.com.

What problems is 7shifts solving and how is that benefiting you?

The problem that the app has solved for me is remote labor/time clock management. I'm able to view clock-ins and labor right from my phone. Review collected by and hosted on G2.com.

Response from Maylee 7shifts of 7shifts

Love to hear it!

Great call out on how we can make the app better. We've added this feedback to our system.

Verified User in Food & Beverages
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
What do you like best about 7shifts?

Free app for staff, it's easy to use, clarity, ease of scheduling and plenty of good short cuts! Plus the messaging is A++! Review collected by and hosted on G2.com.

What do you dislike about 7shifts?

Not much- even the base model is sufficient for needs! Review collected by and hosted on G2.com.

Recommendations to others considering 7shifts:

It's great for small businesses that need more than an excel spreadsheet to schedule! Made my life so easy- tracking hours and OT, seeing events and planning across departments. Review collected by and hosted on G2.com.

What problems is 7shifts solving and how is that benefiting you?

Not having a cohesive way to communicate to staff. I don't always like to text them, but this is a clear "Hey this is work" alert which I like! Review collected by and hosted on G2.com.

Response from Maylee 7shifts of 7shifts

Thank you!

Guinevere B.
GB
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about 7shifts?

The ease of use is great. I like that you have the option to copy last weeks schedule or use a template. Easy for the employees to use and switch shifts. Review collected by and hosted on G2.com.

What do you dislike about 7shifts?

Nothing. Overall it is a great tool for my business. Review collected by and hosted on G2.com.

What problems is 7shifts solving and how is that benefiting you?

Scheduling empoloyees and integration with our POS is great for records. Review collected by and hosted on G2.com.

Response from Maylee 7shifts of 7shifts

Thanks for the review Guinevere. Sounds like 7shifts is working well for you, but we'd love to make that 4-star rating into a 5-star rating. If there are any things you think we're missing to do that, email us at reviews@7shifts.com.

AG
GM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about 7shifts?

I love that I can communicate with my staff. I especially like the layout! I think that the weather plays a HUGE factor on customer flow and 7shifts provides this. Review collected by and hosted on G2.com.

What do you dislike about 7shifts?

You state that "copying shifts is a breeze" but it is not. I pull a shift from one employee to another easily, but coping I have been unable to do? Review collected by and hosted on G2.com.

What problems is 7shifts solving and how is that benefiting you?

I love that you want the feedback of the people using your product! This means you genuinely care about our productivity. Review collected by and hosted on G2.com.

Response from Maylee 7shifts of 7shifts

Hi Apreil!

I've flagged this with your support rep and they're going to reach out to help you out.