ServiceNow Software Asset Management Reviews & Product Details

We have been using service now platform to track our internal tasks and cooordinate with our internal teams. The UI for ServiceNow is super easy to use and engaging also we can track the SR's with ease. Rackspace is using ServiceNow both internally for employees and customers for service delivery Review collected by and hosted on G2.com.

Sometimes I find it difficult to navigate the ServiceNow platform I feel we can make the click and play an easy game for users and include favourites as a part of the UI also the status of the SR can be dispalyed on the front screen these are couple of minor changes which I dislike about ServiceNow Review collected by and hosted on G2.com.

I have used Servicenow for our Integration purpose the platform is easy to understand and specifically i have used incident ticket for integration the configuration options were very easy while comapring to any other product. Review collected by and hosted on G2.com.

The one thing i would dislike is in the configuration we have only limited options.

And when is instance is slept we need to wake it and it is taking bit more time. Review collected by and hosted on G2.com.

Service now has more detailed set of transitions for a ticket id. Ease of integration for use with APIs. Review collected by and hosted on G2.com.

A lot fields to fill in order to approve the service now ticket. While we are doing a automation as part of our release process, we need only minimal values to change based on the deployment status on Target environments/servers. Hence, this was quite tedious as all fields needed to be filled in beforethe approval. Review collected by and hosted on G2.com.

Incident reporting and change management functionalities Review collected by and hosted on G2.com.

Association of records is not self explaintory as need to play around to under the functionality Review collected by and hosted on G2.com.

From inventory to IT service management (changes, tickets, etc) this platform gave us organised processes and more that translated to better customer service and satisfaction. Review collected by and hosted on G2.com.

Training and skills to manage the platform can be costly in my humble opinion, but varies to regions. Review collected by and hosted on G2.com.

The best ticketing tool among the all ticketing tools

Service now is very easy interface for better understanding Review collected by and hosted on G2.com.

I don't found any thing to dislike but only i suggest is interface colour should be brighter Review collected by and hosted on G2.com.

Its too easy too use and multiple features to track and create incidents Review collected by and hosted on G2.com.

Authontication part can be improvide more, Also SSO access not allows to use this tool on smartphones Review collected by and hosted on G2.com.

When i waslooking for ITSM tool, We found servicenow is the best tool for ticketing system and moreover its features are very user friendly.

one of the finest UI tool.

It handles the change mangement very perfectly and understandable.

It has an ability of handling KPI's and workflow is compatible.

it has a very good search engine. Review collected by and hosted on G2.com.

Till now i didn't any drawback in this, but majorly it needs to be focus on the login errors Review collected by and hosted on G2.com.

It is often appreciated that the ServiceNow Now Platform for its robust IT service management capabilities, seamless workflow automation, and user-friendly interface. The platform's ability to streamline and enhance various business processes, along with its scalability, is frequently cited as a key strength. Additionally, continuous updates and responsive customer support contribute to a positive overall user experience. Review collected by and hosted on G2.com.

Common dislikes about the ServiceNow Now Platform include a steeper learning curve for intricate configurations, which can be challenging for some users. Additionally, the cost of implementation and licensing can be a concern for smaller organizations. Some users also express a desire for more straightforward customization options. Despite these concerns, it's important to note that individual experiences may vary, and these aspects might not be universal across all users. Review collected by and hosted on G2.com.

The ServiceNow Platform is a great tool for enterprises who need to standardize workflows and is easy to use/learn. The platform is great for supporting customers and internal staff. Review collected by and hosted on G2.com.

The only downside I have seen is ensuring the platform is properly integrated with external systems/databases. This can be easily done if you have the proper administrators or consultants. Review collected by and hosted on G2.com.