ServiceNow Software Asset Management Features

Create a software inventory for on-prem and SaaS software and manage software lifecycle from deployment to retirement.

Manage software license entitlements versus user utilization

Manage vendor renewals, invoices, and compliance information in a centralized repository

Automatically provision and deprovision licenses for end users based on employee directory and/or HR system data

Provide an app catalogue to empower end users to access the software licenses they require

Create custom alerts based on business, contractual, and compliance rules

Identify unsanctioned software

Flag vulnerable software based on government-provided vulnerability information repositories

Identify redundant functionality across applications to reduce spend on duplicate features

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives