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3CX Overview

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What is 3CX?

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

3CX Details
Product Website
Discussions
3CX Community
Languages Supported
German, English, French, Italian, Polish, Portuguese, Russian, Spanish, Chinese (Simplified)
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Product Description

3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

How do you position yourself against your competitors?

Unlike the competition 3CX does not charge per extension, instead licensing is based on simultaneous calls, greatly reducing costs. In addition 3CX does not lock you in to any vendor. Its open platform solution allows you to choose your own IP Phones & SIP trunks. Besides, all features are included in the price without requiring add on costs.

Seller Details
Seller
3CX
Company Website
Year Founded
2005
HQ Location
Nicosia
Twitter
@3CX
28,603 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
Description

3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience. With integrated video conferencing, apps for Android and iOS, website live chat, SMS and WhatsApp Messaging Integration, 3CX offers companies a complete communications package out of the box.

RA
Overview Provided by:
Ruth Abbott

Recent 3CX Reviews

KO
Kirk Evangelio O.Mid-Market (51-1000 emp.)
4.5 out of 5
"User-friendly communication tool"
3CX has been a reliable communication software. It is easy to use, has user-friendly interface and customer support has always been easy to contact.
Read more
NA
Natacha A.Mid-Market (51-1000 emp.)
3.0 out of 5
"3CX"
Easy to dial, to chat or to meet persons, can see all the history about one contact
Read more
KS
Kanishak S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Review for 3CX"
It's a calling software that helps to communicate with our customers. It's easy to use and best thing is that you can use it on web browser as well...
Read more

3CX Pricing

3CX FREE
Free
10 Users
3CX SMB Small Business
$275.00
Per Year
3CX PRO
Starting at $145.00
Per Year
3CX ENT
Starting at $180.00
Per Year
See all 4 3CX pricing levels
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3CX Media

3CX Demo - On Desktop or Remote
Answer calls directly from your desktop, IP Phone, or Mobile device.
3CX Demo - Web Meeting
3CX’s integrated video conferencing is easy to use and enables businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication.
3CX Demo - 3CX LiveChat
With the 3CX Live Chat & Talk plugin your agents can chat, video and call with your website visitors in real-time for truly seamless customer experience. 3CX ensures that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will ...
3CX Demo - Admin Console
With 3CX you can manage your IP Phones & Users from within the Admin Console; deploy new firmware on many phones or create new users with a few mouse clicks.
3CX Demo - Wallboard
Simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.
3CX Demo - 3CX Android and iOS Apps
3CX features native Android and iOS business VoIP apps completely free at no extra add-on cost. Increasing productivity, and make sure you never miss a call again!
Play 3CX Video
Play 3CX Video
Play 3CX Video
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Have you used 3CX before?
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Video Reviews

Review by Tim C.
3CX review by Tim C.
Play 3CX review by Tim C.
Great VOIP PBX platform / Reliable / Functional / Can grow as your business needs evolve
Review by Scott W.
3CX review by Scott W.
Play 3CX review by Scott W.
Best PBX available.
See all video reviews

465 out of 466 Total Reviews for 3CX

4.4 out of 5
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465 out of 466 Total Reviews for 3CX
4.4 out of 5
465 out of 466 Total Reviews for 3CX
4.4 out of 5

3CX Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for 3CXQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AB
Managing Director
Computer & Network Security
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about 3CX?

Simple to deploy and customers love the feature rich product with everything in one purchase price. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Very little. The product does what it is designed to do and plenty more. Review collected by and hosted on G2.com.

Recommendations to others considering 3CX:

The product is not hardware vendor specific. Pick and choose the devices you like or meets your budget. Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

Agility, flexibility and ease of working anywhere. Review collected by and hosted on G2.com.

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Verified User in Computer Networking
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about 3CX?

We have used 3cx for 5 years and you are not locked in to proprietary hardware. 3cx is very powerful and has great support. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Not really much to dislike. the product is solid but you do need to keep your windows server updated. The on hold music options could be better but they have improved it in the last version. Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

We can take calls on mobiles and dial from outlook Gmail etc. time saving.

We have got business leads from professional on hold adverts we have created. Review collected by and hosted on G2.com.

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JP
HR Specialist/Executive Administrator
Food & Beverages
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about 3CX?

Easy recording of messages, transferring phones or setting up automated answering when office is closed. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Not as intuitive for beginning users - many buttons to push before being able to transfer calls, etc. Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

When needing to re-record messages the time saving is priceless. When the office is closed the ease at which turning on auto-answering is quick and easy and also a time saver, and stress reliever. Review collected by and hosted on G2.com.

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RS
Academic Advisor
Higher Education
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about 3CX?

You can really create any sort of call routing you want/need Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Can be difficult to setup when your routing gets large. Need to be able to split open hours by department by days / holidays. Review collected by and hosted on G2.com.

Recommendations to others considering 3CX:

Great system very robust and if 3CX hasn't made it there are a number of modules from other suppliers. Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

Provide phones and routing for them. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about 3CX?

Features! Simply jam packed full of features. Supports Handsets, Desktop software, mobile apps. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

The fact it runs on windows, it would be nice if it was a Virtual Appliance where it doesn't rely on an operating system. Review collected by and hosted on G2.com.

Recommendations to others considering 3CX:

Give it ago, you wont be disappointed. it has a great GUI, Features, Support Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

Cost saving measure with on going Phone costs. Review collected by and hosted on G2.com.

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