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3CX
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3CX
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4.4 out of 5 stars
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3CX Reviews & Product Details

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Saurav S.
SS
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about 3CX?

This helped me to connect with my prospects across the globe and without any lag and delay. The charges are very less and it is easily accessible to every working professional Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Nothing as such, sometimes it needs to work on some of the regular updates which might give it some more enhancement. Except for the regular updates, there is nothing to dislike about it. Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

It is making us easy to communincate and get in touch with the clients more easiy and without any disturbance or quakity issues. Saving a lot of time and money as well. Review collected by and hosted on G2.com.

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Response from Sotia Constantinou of 3CX
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Hi Saurav, thank you greatly for your positive review of 3CX! We're thrilled to learn that 3CX has contributed to enhancing your interactions with clients and ensuring a positive experience.

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3CX Overview

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What is 3CX?

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

3CX Details
Product Website
Discussions
3CX Community
Languages Supported
German, English, French, Italian, Polish, Portuguese, Russian, Spanish, Chinese (Simplified)
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Product Description

3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

How do you position yourself against your competitors?

Unlike the competition 3CX does not charge per extension, instead licensing is based on simultaneous calls, greatly reducing costs. In addition 3CX does not lock you in to any vendor. Its open platform solution allows you to choose your own IP Phones & SIP trunks. Besides, all features are included in the price without requiring add on costs.

Seller Details
Seller
3CX
Company Website
Year Founded
2005
HQ Location
Nicosia
Twitter
@3CX
28,636 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
Description

3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience. With integrated video conferencing, apps for Android and iOS, website live chat, SMS and WhatsApp Messaging Integration, 3CX offers companies a complete communications package out of the box.

Ruth A.
RA
Overview Provided by:
Ruth Abbott

Recent 3CX Reviews

Natacha A.
NA
Natacha A.Mid-Market (51-1000 emp.)
3.0 out of 5
"3CX"
Easy to dial, to chat or to meet persons, can see all the history about one contact
Read more
Kanishak S.
KS
Kanishak S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Review for 3CX"
It's a calling software that helps to communicate with our customers. It's easy to use and best thing is that you can use it on web browser as well...
Read more
Ayush B.
AB
Ayush B.Enterprise (> 1000 emp.)
4.0 out of 5
"3cx"
we can connect whatsapp through taking otp on call
Read more

3CX Pricing

3CX FREE
Free
10 Users
3CX SMB Small Business
$275.00
Per Year
3CX PRO
Starting at $145.00
Per Year
3CX ENT
Starting at $180.00
Per Year
See all 4 3CX pricing levels
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3 people requested security information

3CX Media

3CX Demo - On Desktop or Remote
Answer calls directly from your desktop, IP Phone, or Mobile device.
3CX Demo - Web Meeting
3CX’s integrated video conferencing is easy to use and enables businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication.
3CX Demo - 3CX LiveChat
With the 3CX Live Chat & Talk plugin your agents can chat, video and call with your website visitors in real-time for truly seamless customer experience. 3CX ensures that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will ...
3CX Demo - Admin Console
With 3CX you can manage your IP Phones & Users from within the Admin Console; deploy new firmware on many phones or create new users with a few mouse clicks.
3CX Demo - Wallboard
Simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.
3CX Demo - 3CX Android and iOS Apps
3CX features native Android and iOS business VoIP apps completely free at no extra add-on cost. Increasing productivity, and make sure you never miss a call again!
Play 3CX Video
Play 3CX Video
Play 3CX Video
Answer a few questions to help the 3CX community
Have you used 3CX before?
Yes

Video Reviews

Review by Tim C.
3CX review by Tim C.
Play 3CX review by Tim C.
Great VOIP PBX platform / Reliable / Functional / Can grow as your business needs evolve
Review by Scott W.
3CX review by Scott W.
Play 3CX review by Scott W.
Best PBX available.
See all video reviews

465 out of 466 Total Reviews for 3CX

4.4 out of 5
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465 out of 466 Total Reviews for 3CX
4.4 out of 5
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465 out of 466 Total Reviews for 3CX
4.4 out of 5
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3CX Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for 3CXQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Natacha A.
NA
Accounting Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about 3CX?

Easy to dial, to chat or to meet persons, can see all the history about one contact Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Difficult to find my missed calls, can't rename my contacts, can see different stats of my team Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

All my team can easily use 3CX and interact or transfer the call Review collected by and hosted on G2.com.

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Response from Monika R of 3CX
Editedit

Hi Natacha, thank you for sharing your feedback on 3CX! We're glad to hear that you find the dialing, chat, and meeting features easy to use, along with the contact history functionality.

Your in-house IT team should be able to help with any issues like finding missed calls or renaming contacts as well as help you explore different team stats too. I’d highly recommend reaching out to them directly.

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Kanishak S.
KS
Client Servicing Executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
(Original )Information
What do you like best about 3CX?

It's a calling software that helps to communicate with our customers. It's easy to use and best thing is that you can use it on web browser as well as on your smartphone at the same time. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

There were times when it has some connectivity issues and calls dropped too. Sometimes faced some problems while connecting with Bluetooth headphones. Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

3CX helps as great tool for communication at a very reasonable price. Its very user friendly with alot of features. A great tool for a call center work setting. Review collected by and hosted on G2.com.

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Response from Monika R of 3CX
Editedit

Hi Kanishak,

Thank you for your feedback! We’re happy to hear that you find 3CX easy to use and enjoy the flexibility of using it on both a web browser and a smartphone.

We understand your concerns about occasional connectivity issues and challenges with Bluetooth headphones. These issues can sometimes be related to the equipment or network rather than the software itself.

Overall, we’re glad that 3CX is delivering an affordable and feature-rich solution for your call center needs.

Best regards,

The 3CX Team

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JS
marketing specialist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about 3CX?

It is easier to make,receive and transfer calls using this tool.It supports wide ranges of software and hardware endpoints,allowing organisations to choose the devices and platforms that suits their needs.3CX allows quick changes in a fast-paced environment with critical situations.I like the efficiency of this software and highly recommend it. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

No dislikes at all.Its the perfect tool for all communication requirements. Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

With 3cx i can make both external and internal calls using a VOIP or headphones attached on my PC.From its management dashboards,i can create the internal numbers and be able to send welcome mails to make installation for clients easier.The program is automatically launched during Windows startup and stays minimized in the task bar.The options of having call recording and being able to go back for quality control or customer issues is worthy having this system.It makes everything simple and effective as it allows me to be able to make changes to call forwarding or be able to block off holidays instead having to call any change in. Review collected by and hosted on G2.com.

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Response from Monika R of 3CX
Editedit

Hello Joanne, thank you for your glowing review! We're happy to hear that 3CX has been an efficient and reliable solution for your communication needs. It's great to know you appreciate ease of use, flexibility, and powerful features like call recording and internal number management.

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AM
Product Marketing Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about 3CX?

-It is very user friendly and easy to use.

-The layout and functions of the soft phone is cormfortably laid out on the screen.

-Has reasonable price and also great for making international calls. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

-I had no issue with this software.It works perfectly Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

-This tool allows me to take calls while i'm at home or out of the office,without giving out my personal number.

-The call recording is very useful;i had to listen to recordings multiple times from different scenarios and it has always come to handy.

-My voicemails come directly to my email address,because am able to check for new ones frequently throughout the day. Review collected by and hosted on G2.com.

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Response from Monika R of 3CX
Editedit

Hello Anindya! Thank you for your positive review! We're happy to hear that you find 3CX user-friendly and appreciate the layout, pricing, and international calling capabilities. It's great to know that the call recording and voicemail features have been invaluable for you, allowing you to work efficiently from anywhere!

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Kashan C.
KC
Director, Product Management
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about 3CX?

3CX is a feature rich, reliable, mature and cost effective communication platform. It is designed to help businesses enhance customer experience, optimize teamwork and productivity and save money. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Nothing much to dislike. We are very satisfied with the product. Perhaps 3CX could do a bit better job with communicating updates and changes in advance to partners and customers. Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

Helping businesses improve customer experience and enhance productivity, mobility and teamwork Review collected by and hosted on G2.com.

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Response from Monika R of 3CX
Editedit

Hello Kashan,

Thank you for the 5-star review. We're happy to hear that you find 3CX feature-rich, reliable, and cost-effective!

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Warren S.
WS
Chief Technology Officer / Programme Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about 3CX?

Simple mobility. Take office calls on Deskphone, Mobile or Laptop

CRM Integration

Quick and easy to setup and configure.

Excellent Support

This is a tool I use every day and multiple times a day

Always coming out with new and powerful features Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Sometimes when signal is bad, call quality is not always perfect.

Troubleshooting requires deep understanding of VoIP Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

Staff are not alwasy at their desk but now they are always able to answer their phone.

Don't spend large amounts of money on Mobile airtime as staff can use their landline on their mobile phone Review collected by and hosted on G2.com.

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Response from Monika R of 3CX
Editedit

Hello Warren.Thank you for sharing your thoughts on 3CX!

We're happy to hear that you find 3CX user-friendly and value the mobility and seamless integration with CRM systems. Your feedback helps us understand what aspects of our service are most beneficial to our users.

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Ayush B.
AB
Outbound Sales Specialist
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Thank You page
What do you like best about 3CX?

we can connect whatsapp through taking otp on call Review collected by and hosted on G2.com.

What do you dislike about 3CX?

network issue is there a little of times or depending on area Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

connecting to customers without sharing personal number Review collected by and hosted on G2.com.

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Response from Monika R of 3CX
Editedit

Hello Ayush. Thank you for your feedback!

It's great to hear you're finding the WhatsApp integration useful for connecting with customers while maintaining privacy. As for the occasional network issues, we recommend having your IT specialist review your setup or connect with one of our local 3CX partners for support.

We're glad 3CX is helping streamline your customer communications!

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Guillermo A.
GA
Regional Cloud & Voice Commercial Mgr.
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about 3CX?

Robust, reliable system, excellent support, very complete in functionalities at a very affordable price and very easy to use. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

There is nothing I don't like about 3CX. Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

3CX helps me deliver a robust telephony solution with a contact center to my clients at a low cost. Review collected by and hosted on G2.com.

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Response from Monika R of 3CX
Editedit

Hello Guillermo! Thank you for your positive feedback on 3CX. We're glad to hear that you find our system robust, reliable, and affordable with excellent support and comprehensive features. Your satisfaction in delivering a cost-effective telephony solution with a contact center to your clients is our priority. :)

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Giorgi K.
GK
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about 3CX?

I appreciate the program's flexibility and design, which make it easily accessible. Moreover, it seamlessly integrates with various work programs, enhancing overall efficiency. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

I'm not fond of minor details, such as the inability to enlarge the phone ''box'' interface with the cursor. Additionally, the design fails to clearly indicate the use of numbers when dialing. Although I've observed some minor operational glitches, I haven't reached out to the company for feedback, so I can't consider that aspect a problem. Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

Having worked with various calling software over the years, I find that 3CX excels in solving integration issues due to its user-friendly integration process. Unlike other programs where I've encountered difficulties in retaining call recordings, I've been using 3CX for over a year without experiencing such problems. Review collected by and hosted on G2.com.

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Response from Monika R of 3CX
Editedit

Hello Giorgi! Thank you for your review of 3CX. We're pleased you appreciate its flexibility, design, and how well it integrates with other work programs. Regarding the minor issues you mentioned, our local 3CX Partners can provide on-site assistance to ensure you get the most out of 3CX. They're experienced in addressing such operational details and can help optimize your experience. Thanks for your feedback and for using 3CX!

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Kirk Evangelio O.
KO
Fleet specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about 3CX?

3CX has been a reliable communication software.

It is easy to use, has user-friendly interface and customer support has always been easy to contact. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Atleast for 3 months of usage, no noticeable issues have been encountered yet. Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

3CX has been a reliable tool to contact our Limousine service providers in Mainland China. We do use aircall but call can not go through with Chinese phone numbers and 3CX is there to solve the issue. Review collected by and hosted on G2.com.

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Response from Monika R of 3CX
Editedit

Hello Kirk. I'm glad to hear about your positive experience with 3CX! It's great that you find 3CX reliable, and user-friendly, and appreciate the ease of contacting customer support. The fact that 3CX has effectively helped communication with your limousine service providers in Mainland China, where other services have fallen short, highlights the value of ensuring connectivity across challenging networks. Thank you for sharing your feedback!

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