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41 3CLogic Cloud Call Center Reviews
Overall Review Sentiment for 3CLogic Cloud Call Center
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3C Logic has been Fantastic for our call center operation. We have used and reviewed several of their competitors, they blow away the competition. The format is easy for the reps to use and learn. The analytics that they provide are second to none and they get down into the details that help to make the business run better. Their customer support is incredible. They are quick to respond, always willing to help, and follow up afterwards to make sure that the solution resolved the problem completely. Review collected by and hosted on G2.com.
With 3C Logic being a Cloud based product, lag can sometimes occur. This is true with any system that is cloud based. When we decided to go with 3C Logic we weighed that out, but the down time is so rare it didn't make sense to buy a stand alone dialing system. In fact, 3C is up and working way more often than our previous onsite system was. Review collected by and hosted on G2.com.
Staff is amazing- attentive, supportive, flexible-- always there when you need them to help drive the project through to success. Review collected by and hosted on G2.com.
No dislikes ! No complaints at all...... Review collected by and hosted on G2.com.
From start to finish, the project implementation was simple and low maintenance. The project manager and dev team ensured our admins and agents were properly trained so they could start utilizing the system on day 1. Any minor issues that arose were swiftly taken care of and solutions were provided so we could continue our work. Review collected by and hosted on G2.com.
I have no downsides to 3CLogic at this time. Review collected by and hosted on G2.com.
The account manager is friendly, responsive and provides solutions to the issues we have faced. Review collected by and hosted on G2.com.
Support tends to be an issue. We are not sure if the company is growing quickly but it seems there are only a couple of support team members who can answer questions quickly and accurately. Review collected by and hosted on G2.com.
Even though it's a simple system, that actually makes it very easy to use. The account and technical managers' support is exceptional and with their help you can find solutions and workarounds to almost anything. Review collected by and hosted on G2.com.
The reporting could be improved. Real time reporting as well as easy-to-ready scheduled reports are the top requirements for a call centre business Review collected by and hosted on G2.com.
Easy to make changes on the fly, switch over from old phone system was seamless. Review collected by and hosted on G2.com.
Being new to Telecommunications software , learning the console is a little daunting, but Technicians are super responsive to my newbie questions Review collected by and hosted on G2.com.
In the first 2 weeks, we went from a 65% Calls Handled Rate to a 90+% Calls Handled Rate on our IT ServiceDesk. That is what you call results. Review collected by and hosted on G2.com.
As someone not coming from a Call Center background, the amount of options, metrics, and new terminology is quite daunting. However the 3CLogic Team has been very responsive in answering questions, showing us how to make certain types of changes, etc. Very often responding in a matter of a few minutes. Review collected by and hosted on G2.com.
The ease of transitioning from our old CTI/IVR to 3CLogic's was simple and effective. No impact to our customers was noted, with only the agents being aware of the difference, which is enormous. The Project Manager, Varun Nalla, was responsive and worked to understand our environment, its nuances, and efficiently addressed our needs. Moving to a new system has its challenges, mainly the learning curve. However, with the continued assistance from help desk support and Varun's assistance, we have managed to adjust quickly. Being responsive to ensuring we are finding resolutions, even helping us understand the system. 3CLogic was selected after evaluating multiple other companies, and we are not sorry we went with them. Review collected by and hosted on G2.com.
The Dashboard, is my biggest disappointment. Not being able to customize it to my needs and the overall clunkiness. They are working on a Beta version to improve the Dashboard, which I hope to have access to soon. The main features I require are being able to customize the data, columns and windows to our needs, then share with other managers in or remote locations. Review collected by and hosted on G2.com.
3cLogic is an all encompassing dialer that will cover all of your call center needs, there customer support team is AMAZING!!!! Thanks Zoe Review collected by and hosted on G2.com.
There are so many features it takes a little time to figure everything out Review collected by and hosted on G2.com.
The integration makes calling outbound more efficient as it relates directly with the contacts and provides the call status from Infusionsoft. Review collected by and hosted on G2.com.
In the distant past, we had challenges getting support, but in the last year the support has vastly improved. Review collected by and hosted on G2.com.
