Top Rated 360 SMS APP Alternatives
USPs:
Ease of Implementation.
Good Customer Support
Ease of Use
I appreciate the 360 SMS App for its seamless communication solutions. The platform excels in providing efficient and customizable mass texting, chat/messaging, and SMS features within Salesforce, streamlining communication processes and enhancing overall engagement. Review collected by and hosted on G2.com.
As of now, I haven't encountered any notable drawbacks with the 360 SMS App. Its seamless integration and efficient communication features have met expectations. I appreciate its user-friendly design and functionality, contributing to a positive experience. Review collected by and hosted on G2.com.
76 out of 77 Total Reviews for 360 SMS APP
Overall Review Sentiment for 360 SMS APP
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I like the salesforce intergration and how it can be customized. Review collected by and hosted on G2.com.
Starting to lack in required features to be successful. The AI is not customizable to know about your company. There is no Apple messaging. I feel like SMS360 is starting to fall behind. Review collected by and hosted on G2.com.
What I love most about 360SMS is its integration with Salesforce. The app blends into the Salesforce environment, making it easy to navigate. The user-friendly interface ensures a smooth experience for our users, allowing for efficient communication through SMS. It's a powerful tool that simplifies SMS management directly from Salesforce UI. Review collected by and hosted on G2.com.
While 360SMS is generally robust, I find the scheduling options for dynamic reports a bit limited. It would be beneficial to have more flexibility in scheduling SMS based on dynamic report criteria. Please correct me if this is possible with the 360SMSApp. Also, a feature to streamline the process of handling incoming messages, like automated categorisation, would enhance our user experience. Review collected by and hosted on G2.com.
The 360 SMS APP's appeal lies in its seamless integration with Salesforce, providing a unified platform for efficient SMS communication management. Two-way communication enhances user convenience, while automation features and workflow integration boost productivity. Customization options enable personalized messages using Salesforce data for targeted communication. The app's compliance with SMS regulations and robust security measures underscores its commitment to data protection. Detailed reporting and analytics offer valuable insights into SMS campaign performance. The user-friendly interface ensures a positive and intuitive experience for users. Review collected by and hosted on G2.com.
Cost Considerations:
The pricing structure or overall cost of the 360 SMS APP may be a drawback for some users, especially if they perceive it as not providing sufficient value for the investment. Review collected by and hosted on G2.com.
The best thing about the 360 SMS App is being able to text many people at a time and that I can schedule texts ahead of time. The support team is really great and on top of it. Review collected by and hosted on G2.com.
It is very user friendly, but having to contact support to figure out an issue instead of figuring it out myself Review collected by and hosted on G2.com.
We have only recently started using the 360 SMS App, but as each day goes by we learn more about how wonderful of a product it is. We are excited to leverage every feature in order to further facilitate communication with our leads, and our customers!
The support is also absolutely top notch. A huge thank you to Deeptansh, Yash, and Daskh for all of their help in activating and getting the app ready to go in our Production org. Very friendly and supportive! Thank you. Review collected by and hosted on G2.com.
Again, we absolutely love the app, and have no issues with it whatsoever. The excellent support as well makes it a breeze to get past any issues that have occured/may occur. Thank you again to the 360 SMS Team (Deeptansh, Yash, Daskh, Justin, Shaurya, and many others) for the support! Review collected by and hosted on G2.com.
I have been using this SMS product integrated with Salesforce for several months now, and I must say, it has completely transformed the way we handle our sales communication. The seamless integration with Salesforce makes it incredibly easy to send personalized SMS messages to our leads and clients directly from the platform.
What truly sets this product apart, however, is the exceptional support team behind it. Whenever we encountered any questions or minor hiccups during setup, their support team was there to assist us promptly. Their responsiveness and knowledge have been beyond impressive, ensuring that we were up and running smoothly in no time.
The automation features have been a game-changer for our sales team, allowing us to send targeted messages and follow-ups at the right time, leading to increased engagement and conversions. The reporting and analytics functionalities have also been incredibly helpful in analyzing the effectiveness of our SMS campaigns.
Additionally, the user interface is intuitive and easy to navigate, making it simple for team members to get on board quickly without extensive training. This SMS product has seamlessly integrated into our existing workflows, saving us time and effort while enhancing our customer communication.
In summary, I highly recommend this SMS product for Salesforce users. The product itself is excellent, but the standout feature is the top-notch support team that goes above and beyond to ensure a smooth experience. With this tool at your disposal, you'll undoubtedly see a positive impact on your sales efforts and customer relationships. Kudos to the support team for their outstanding work!
Special thank you to Rohit Ahuja, Shripad, and Sanket Moon Review collected by and hosted on G2.com.
Nothing, defenitely takes development knowledge / background to grasp the product. However, most features are built directly for end users. Review collected by and hosted on G2.com.
360 SMS is a native salesforce application. Unlike other 3rd party SMS/CTI apps, 360 SMS has all the data and the configurations stored in Salesforce. It's a very flexible tool for creating automations for sending messages, scheduling them to go on a specified date and most importantly on a specified time. It also considers the customer's time zones for sending the messages so you don't have to worry about the messages getting delivered at odd times.
It also has a chat bot functionality which when combined with flows can be used to gather customer insights by sending the meaningful questions and capturing their responses in Salesforce. Review collected by and hosted on G2.com.
Sometimes I face issues with SMS deliveries. However, when compared to competitor apps, it's beats them all. The support is very prompt in rectifying the issues. Review collected by and hosted on G2.com.
It delivers the SMS almost immediately, and rarely has issues in general Review collected by and hosted on G2.com.
When there are issues, it took time to resolve. Ususally need to go through plenty of email exchanges. Not sure if there is a support number to call or direct chat via MS Teams (or other channel) for quicker resolution. Review collected by and hosted on G2.com.
Quick verification of our leads which helped us decrease our bounce rates by more than half and thus increase our deliverability and the likelyhood of our emails being seen Review collected by and hosted on G2.com.
While we had a very smooth relationship for over a year, once we faced an issue and started digging deaper into the smoothness of the process, some issues rose to the surface end of May. Not it's end of July and they are still being fixed which is a lot longer than I would like. Even though our rep has been contantly communicating with us, the backend fix is delayed. Review collected by and hosted on G2.com.
