Top Rated 360 CTI Alternatives
(511)
4.1 out of 5
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SR
Siddhartha R.
Data Analysis
Real Estate
Mid-Market(51-1000 emp.)
What do you like best about 360 CTI?
1.Ease of Use
2.Customer Support
3.Number of Features
4.Ease of Integration Review collected by and hosted on G2.com.
What do you dislike about 360 CTI?
Only 2 things Like
More asses needs to give admin account
10 digit/ local DID number for better customer experience, which is currently missing Review collected by and hosted on G2.com.
3 out of 4 Total Reviews for 360 CTI
4.8 out of 5
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RG
RUCHIKA G.
Salesforce Quality Analyst
Mid-Market(51-1000 emp.)
What do you like best about 360 CTI?
The best thing about 360 CTI is that it has the facility of missed call forwarding and you can also do call recording.The Out of office functionality is also helping alot when our member is offline. Review collected by and hosted on G2.com.
What do you dislike about 360 CTI?
The call will involve one of your cell phone when you are calling to your salesforce lead or contact.You will call one of your salesforce lead and it first ring to your cell phone Review collected by and hosted on G2.com.
UC
Verified User in Consulting
Mid-Market(51-1000 emp.)
What do you like best about 360 CTI?
The best thing about this app is that you can dial the number from the softphone which is on the utility bar of the CTI app where you can see your outgoing ,incoming ,missed calls,your contacts.
The missed call forwarding functionality is also there . Review collected by and hosted on G2.com.
What do you dislike about 360 CTI?
I face some problem when doing bulk calling to our customers .Otherwise the app is a good software to use for a bulk calling facility and to avoid any inconvenience to your customers. Review collected by and hosted on G2.com.
PR
Pooja R.
Technical Specialist
Computer Software
Mid-Market(51-1000 emp.)
What do you like best about 360 CTI?
It will automatically trigger the call to agent as well as customer. Review collected by and hosted on G2.com.
What do you dislike about 360 CTI?
Sometimes CTI integration with Salesforce requires the collaboration with CTI team which is time consuming and takes too much time for testing the scenarios. Review collected by and hosted on G2.com.
There are not enough reviews of 360 CTI for G2 to provide buying insight. Below are some alternatives with more reviews:
1
ZoomInfo Sales
4.5
(8,813)
Find your next customer with ZoomInfo Sales, the biggest, most accurate, and most frequently refreshed database of contact and company insights, intelligence, and purchasing intent data, all in one, modern go-to-market platform.
2
Apollo.io
4.7
(8,283)
Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customers in market, connect with contacts, and establish a modern go-to-market strategy. Apollo's B2B Database includes over 210M contacts and 35M companies with robust and accurate data. Teams leverage Apollo’s Engagement Suite to scale outbound activity and sequences effectively. Finally, up-level your entire go-to-market processes with Apollo's Intelligence Engine with recommendations and analytics that help you close. Founded in 2015, Apollo.io is a leading data intelligence and sales engagement platform trusted by over 10,000 customers, from rapidly growing startups to global enterprises.
3
Talkdesk
4.4
(2,409)
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
4
JustCall
4.3
(2,085)
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface.
Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations.
Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights.
Top JustCall features to watch out for:
★ Inbound & outbound calling
★ Send & receive SMS & MMS
★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer)
★ SMS Workflows & Bots
★ Multi-level IVR
★ Real-time agent assist
★ AI-powered SMS Copilot
★ AI coaching
★ Sentiment analysis
★ AI call scoring
★ Live call monitoring
★ Shared WhatsApp inbox
★ Automatic call distribution
★ Business phone numbers in 70+ countries
5
NICE CXone Mpower
4.3
(1,635)
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
6
Close
4.7
(1,624)
Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry!
7
Genesys Cloud CX
4.3
(1,396)
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
8
CloudTalk
4.3
(1,263)
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
9
Kixie PowerCall & SMS
4.8
(790)
Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.
10
FlashIntel
4.6
(660)
FlashIntel, a product of FlashIntel Global, is a comprehensive revenue acceleration platform that integrates sales intelligence and engagement capabilities into one unified interface. With access to a vast B2B intelligence database and 30+ custom filters, it enables businesses to discover and engage with their ideal customers effectively. By offering features like automated verification tools, data enrichment, social intent analysis, sequencing, parallel dialing and seamless CRM integration, FlashInfo empowers businesses to accelerate revenue generation and growth efficiently.
