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360 CTI Reviews & Product Details

The 360 CTI (Computer Telephony Integration) app for Salesforce is a powerful tool designed to enhance the efficiency and productivity of sales teams. By seamlessly integrating telephony functionalities directly into the Salesforce platform, this app enables sales representatives to make and receive calls without leaving their Salesforce environment. With 360 CTI, incoming calls are automatically matched to the corresponding Salesforce records, providing real-time access to customer information and previous interactions. This quick access to valuable data empowers sales professionals to have more informed conversations with clients, leading to better engagement and improved customer relationships. Additionally, the app allows users to log call details, take notes, and schedule follow-up tasks directly within Salesforce, eliminating the need for manual data entry and streamlining the sales process. Its intuitive interface and time-saving features contribute to higher productivity, enabling sales teams to focus on building meaningful connections and closing deals. Overall, the 360 CTI app is a valuable asset for salesforce users, transforming the way they handle communication, manage leads, and nurture customer relationships for a more effective and successful sales journey.

Seller

360 Degree Cloud Technologies

Discussions

360 CTI Community

Overview by

Prince Rangan

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SR

Siddhartha R.

Data Analysis

Real Estate

Mid-Market (51-1000 emp.)

1/16/2024

"Excellent Software Connector For SFDC"

4.5/5

What do you like best about 360 CTI?

1.Ease of Use

2.Customer Support

3.Number of Features

4.Ease of Integration Review collected by and hosted on G2.com.

What do you dislike about 360 CTI?

Only 2 things Like

More asses needs to give admin account

10 digit/ local DID number for better customer experience, which is currently missing Review collected by and hosted on G2.com.

What problems is 360 CTI solving and how is that benefiting you?

Additionally, I noticed a major drawback where the default user is set in profiles or any call labels. My suggestion is to make it group-dependent, ensuring that every user receives calls equally. This adjustment would contribute to a more balanced distribution of calls among our team members.

I appreciate your consideration of these suggestions. Looking forward to your insights. Review collected by and hosted on G2.com.

RG

RUCHIKA G.

QA Support consultant

Hospital & Health Care

Mid-Market (51-1000 emp.)

8/11/2023

"360 CTI review"

5/5

What do you like best about 360 CTI?

The best thing about 360 CTI is that it has the facility of missed call forwarding and you can also do call recording.The Out of office functionality is also helping alot when our member is offline. Review collected by and hosted on G2.com.

What do you dislike about 360 CTI?

The call will involve one of your cell phone when you are calling to your salesforce lead or contact.You will call one of your salesforce lead and it first ring to your cell phone Review collected by and hosted on G2.com.

UC

Verified User in Consulting

Mid-Market (51-1000 emp.)

8/24/2023

"Missed call forwarding facility just from the Salesforce environment"

4.5/5

What do you like best about 360 CTI?

The best thing about this app is that you can dial the number from the softphone which is on the utility bar of the CTI app where you can see your outgoing ,incoming ,missed calls,your contacts.

The missed call forwarding functionality is also there . Review collected by and hosted on G2.com.

What do you dislike about 360 CTI?

I face some problem when doing bulk calling to our customers .Otherwise the app is a good software to use for a bulk calling facility and to avoid any inconvenience to your customers. Review collected by and hosted on G2.com.

PR

Pooja R.

Technical Specialist

Computer Software

Mid-Market (51-1000 emp.)

10/16/2023

"Great Calling Tool for Business Purpose"

5/5

What do you like best about 360 CTI?

It will automatically trigger the call to agent as well as customer. Review collected by and hosted on G2.com.

What do you dislike about 360 CTI?

Sometimes CTI integration with Salesforce requires the collaboration with CTI team which is time consuming and takes too much time for testing the scenarios. Review collected by and hosted on G2.com.