Google Contact Center AI Reviews & Product Details

The best thing is the seamless real-time conversational support that I can provide to my business customers with virtual agents and chat tools. This Google Contact Centre AI feature has helped my business to forge a better and deeper relationship with my customers and has provided a lot of real-time data insights about customers which can help my business to understand customer needs more deeply.

The features are easy to implement with various partners and have helped my business to provide training support to the employees and users to get better customer insights and improve the real-time experience of customers by providing amazing customer support. Our business is implementing this feature on a daily basis and it has been very useful. Review collected by and hosted on G2.com.

Nothing, I feel the virtual conversational and chat support features are amazing and by far the feature has helped me build better customer relations and get real-time data insights. Review collected by and hosted on G2.com.

*Seamless and smooth onboarding experience.

*With the use of AI, now it's not monotonous and feels like you are interacting with a human. Review collected by and hosted on G2.com.

*Adding more suggestions can be improved.

*Giving rating to customer for their users experience can be introduced. This will help in analytics. Review collected by and hosted on G2.com.

I love Google Contact Center AI for so many reason, but mainly because automated learning excels against the competitive contact center softwares out there. It streamlines essential business needs and helps save more money/generate more leads. Oh, and Google Contact Center AI also helped my friends business reduce in-store call volume by 50%! Review collected by and hosted on G2.com.

If you're a beginner it can be tough learning how to fully operate and understand the functionality of Google Contact Center AI, but with time you'll be able to navigate their platform fluidly. It's a great contact center, so I really don't have any complaints in all honesty. Review collected by and hosted on G2.com.

Google Contact Center AI revolutionizes customer service with AI-driven tools, adept virtual agents, sentiment analysis, and real-time assistance, offering unparalleled efficiency and a smooth experience. Review collected by and hosted on G2.com.

Occasional complexity in setup and integration may pose initial challenges for users. Review collected by and hosted on G2.com.

Google Contact Center AI has helped us to improve our customer service by providing faster resolution to the customers within TAT.

This tool has saved our time and money by automating the tasks.

With Google Contact Center AI, businesses can enhance their customer service operations by utilizing the data and analytics offered by the Insights feature.

The integration with salesforce and zendesk has helped our team to get customer's data and work smoothly. Review collected by and hosted on G2.com.

Contact center agents may lose their jobs as a result of CCAI, even though it automates some tasks. Concerns about possible job losses and the necessity of reskilling and upskilling programs to assist workforce adaptation are brought up ethically by this. Review collected by and hosted on G2.com.

The best thing which i liked about Google contact center ai is its unified communication capailities , ie: Managing voice, chat, email all at one place. Also the impressing feature is to get real-time insights! Review collected by and hosted on G2.com.

the dislikeness about google contact center ai is its potential integration challenges which i felt. Review collected by and hosted on G2.com.

It helps in providing real-time information to the customers and the best guidance application which can be ever seen now. it enables one on one interactions with virtual agents with live insights on them. Review collected by and hosted on G2.com.

There is nothing to dislike as of now and they keep on updating latest upcoming features Review collected by and hosted on G2.com.

I love its ready-made plan/template for making useful tools. Drag and drop things made complex tasks so simple so that even a non-IT person can use this to make chatbots and other stuff. Review collected by and hosted on G2.com.

It's insight feature is not so useful as I think they can add more factors/category to make it more useful. Review collected by and hosted on G2.com.

Multi modal support for text, voice and chat.

Is integrated with existing GCP Products Review collected by and hosted on G2.com.

The rise of Bard and ChatGPT might make CCAI feel a bit outdated. Expensive @ 0.02$/chat Review collected by and hosted on G2.com.

The top features like Virtual Agents, AI-driven routing, Insights on customers, customer support, seamless use and implementation, and the ease with which it gets integrated Review collected by and hosted on G2.com.

It's a bit high on cost and few implementations get complex Review collected by and hosted on G2.com.