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4.6 out of 5
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27 Google Contact Center AI Reviews
4.5 out of 5
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AM
Aravind M.
Mid-Market(51-1000 emp.)
What do you like best about Google Contact Center AI?
CCAI analyzes customer interactions, providing valuable insights to improve performance and identify trends. This data-driven approach empowers proactive decision-making. It integrates seamlessly with existing platforms and lets you build custom AI solution. Review collected by and hosted on G2.com.
What do you dislike about Google Contact Center AI?
There is nothing to dislike about google contact center ai Review collected by and hosted on G2.com.
SS
Shafna S.
Engineer
Small-Business(50 or fewer emp.)
What do you like best about Google Contact Center AI?
It provides virtual agents. Also, have voice and text-based conversations. And accurate response. Review collected by and hosted on G2.com.
What do you dislike about Google Contact Center AI?
Sometimes it returns the wrong response when trying to ask about other languages. Review collected by and hosted on G2.com.
RJ
Rishabh J.
State Umpire and Developer
Small-Business(50 or fewer emp.)
What do you like best about Google Contact Center AI?
The best that I like about Google Contact Center AI is it uses artificial intelligence which improves customer service in many ways for me like resolving issues and getting real-time support and information. Review collected by and hosted on G2.com.
What do you dislike about Google Contact Center AI?
I didn't observe any dislike about Google Contact Center AI except for one thing it is a little bit difficult not much difficult to integrate with other systems Review collected by and hosted on G2.com.
UF
Verified User in Food Production
Enterprise(> 1000 emp.)
What do you like best about Google Contact Center AI?
Implementing this with exisiting services that are running is easy. And the power of conversational AI can help signicanlty improve customer support as well as user experience. Smart routing and multichannel interaction Analytics and Insights for CX Optimisation was really helpful. Review collected by and hosted on G2.com.
What do you dislike about Google Contact Center AI?
Customization could be tideous but it depends upon the requirement as it mostly solve common real world scenarios. Review collected by and hosted on G2.com.
UR
Verified User in Retail
Small-Business(50 or fewer emp.)
What do you like best about Google Contact Center AI?
It's easy to use Dialogflow through the terminal as well as through GUI. Review collected by and hosted on G2.com.
What do you dislike about Google Contact Center AI?
It's not integrated with Google Cloud Console and has its own billing. Review collected by and hosted on G2.com.
UC
Verified User in Computer Software
Small-Business(50 or fewer emp.)
What do you like best about Google Contact Center AI?
I can make support specialists for explicit businesses like ecommerece, medical care, Legitimate, and so on easily Review collected by and hosted on G2.com.
What do you dislike about Google Contact Center AI?
The agent to human component isn't extremely smooth at the present time and requires upgrades. Would be perfect assuming that google investigate it Review collected by and hosted on G2.com.
NJ
Nikhil J.
Mid-Market(51-1000 emp.)
What do you like best about Google Contact Center AI?
Google CCAI's virtual agents are remarkably human-like, understanding context and navigating complex conversations with ease. It integrates seamlessly with existing platforms. Review collected by and hosted on G2.com.
What do you dislike about Google Contact Center AI?
Understanding CCAI's cost structure can be challenging. Review collected by and hosted on G2.com.
PC
Pranay C.
Software Engineer
Small-Business(50 or fewer emp.)
What do you like best about Google Contact Center AI?
Automation of the queries asked by customers and reply it gives is almost accurate. Review collected by and hosted on G2.com.
What do you dislike about Google Contact Center AI?
Sometimes tool don't understand the query accurately, but this can be improved as the product gets more matured. Review collected by and hosted on G2.com.
UE
Verified User in Education Management
Small-Business(50 or fewer emp.)
What do you like best about Google Contact Center AI?
AI insights about customer behaviour and preferences that come handy to improve businesses and customer experience. Review collected by and hosted on G2.com.
What do you dislike about Google Contact Center AI?
Since it is AI product, the quality of Data and the way it is trained might not be helpful all the times. Along with the costs and ROI is something cumbersome. Review collected by and hosted on G2.com.
AF
Ana Maria F.
Tecnico de Soporte
Mid-Market(51-1000 emp.)
What do you like best about Google Contact Center AI?
Simple to use and very useful. Practical and helps in meeting deadlines. Review collected by and hosted on G2.com.
What do you dislike about Google Contact Center AI?
What I like least about the application is that the human contact is lost. Review collected by and hosted on G2.com.
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