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4.4 out of 5
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27 Google Contact Center AI Reviews
4.5 out of 5
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BS
Brittany S.
Development Manager
Public Relations and Communications
Small-Business(50 or fewer emp.)
What do you like best about Google Contact Center AI?
Google Contact Center AI is just like talking to an actual hunan. It asks questions and answers questiona based on your reponse. One would never know they were speaking to AI. Review collected by and hosted on G2.com.
What do you dislike about Google Contact Center AI?
Occasionally the AI gets confused and doesn't have the answer one is looking for, so that can become frustrating. However, customer support is very helpful in those situations! Review collected by and hosted on G2.com.
SS
Shobhit S.
Mid-Market(51-1000 emp.)
What do you like best about Google Contact Center AI?
The UI/UX is great and quite simple and easy Easy implementaion, Support was also good, Frequency of use is very high, Number of features is quite sufficient, Integration is quite simple too. Review collected by and hosted on G2.com.
What do you dislike about Google Contact Center AI?
Need better tutorials about using the product. Review collected by and hosted on G2.com.
S
SAYALI PRASAD BHANUSHALI .
Small-Business(50 or fewer emp.)
UI
Verified User in Information Technology and Services
Enterprise(> 1000 emp.)
What do you like best about Google Contact Center AI?
It's wonderful for Smartphone era which stands out as one of the best and unique platform compared to others Review collected by and hosted on G2.com.
What do you dislike about Google Contact Center AI?
Lack of detailed error message as it impacts the troublesh6 Review collected by and hosted on G2.com.
UM
Verified User in Mental Health Care
Small-Business(50 or fewer emp.)
What do you like best about Google Contact Center AI?
The answers that provided are pretty accurate for the question I usually make. Review collected by and hosted on G2.com.
What do you dislike about Google Contact Center AI?
Sometimes de AI doesn´t understand what I´m asking. Review collected by and hosted on G2.com.
CC
Verified User in Computer Software
Mid-Market(51-1000 emp.)
What do you like best about Google Contact Center AI?
I liked Virtual Agents powered by artificial intelligence that can handle a number of customer queries, reduce agent workload and reduce response time. Review collected by and hosted on G2.com.
What do you dislike about Google Contact Center AI?
there is nothng. its really easy to migrate. Review collected by and hosted on G2.com.
UI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about Google Contact Center AI?
Some of the good features of Google contact center ai are real time speech to text, sentiment analysis, seamless integrations, virtual assistant and much. Review collected by and hosted on G2.com.
What do you dislike about Google Contact Center AI?
Automations are somehow complex to manage. Pricings can be better. Review collected by and hosted on G2.com.
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