Zoom Virtual Agent Avantages et Inconvénients

Workflows and the ability to guide a customer down a particular path for trending issues as our product evolves. Avis collecté par et hébergé sur G2.com.

Not being able to use workflows outside of zendesk.

Not being able to duplicate workflows between instances.

Not being able to direct one workflow to another workflow in another instance.

Not being able to take user variables from zendesk. (is user logged in, user fields, org fields, etc) Avis collecté par et hébergé sur G2.com.

It's super helpful to view Solvvy insights by user type. With Solvvy integration at Rover, I can view insights by owner and sitter, which helps me identify content gaps or opportunities to drive self-service. There are also lots of opportunities for automation and ways to create more personalized support experiences. Avis collecté par et hébergé sur G2.com.

I'd love to see a high-level view of individual article performance month over month. This would allow me to better target opportunities and trends in the customer experience. Avis collecté par et hébergé sur G2.com.

Facile à utiliser, l'UX/UI est assez accessible pour les clients et les utilisateurs, les ajustements et les modifications sont assez simples. Avis collecté par et hébergé sur G2.com.

L'architecture des options peut avoir une certaine courbe d'apprentissage. Une certaine formation est nécessaire pour que l'IA puisse prédire correctement les sélections. Avis collecté par et hébergé sur G2.com.

I love the impact Solvvy has had for our customers, we've seen our Self Service rates increase and our overall interactions to our support team decrease since starting with Solvvy. All of this and no big decreases in customer satisfaction, it's the way of the future! Avis collecté par et hébergé sur G2.com.

The workflow builder is cumbersome especially since we're basically building our tutorials with questions so finding a way to import your tutorial steps into the builder as a starting point would help with this clunky process. Avis collecté par et hébergé sur G2.com.

I like the ability to build custom flows for specific changing needs our customers may have. With Solvvy we've been able to really effectively divert volume by supporting customers before they need to reach out. Avis collecté par et hébergé sur G2.com.

I would love to see more options for flexibility and customization on the plaform. Avis collecté par et hébergé sur G2.com.

Analytique robuste pour voir le taux d'auto-service, la déviation des tickets et les économies de coûts Avis collecté par et hébergé sur G2.com.

Aucune option pour déterminer la satisfaction des clients dans l'outil Solvvy. Avis collecté par et hébergé sur G2.com.

Training Solvvy sessions are extremely useful for helping to find knowledge gaps in our Help Center and just good support excersizes. Avis collecté par et hébergé sur G2.com.

I wish Solvvy was integrated with more CRM providers to show more accurate information about user experience with trying to resolve their queries. Avis collecté par et hébergé sur G2.com.

The ability to send automated responses to specific questions. Workflows to gather more information from users before getting to our agents. Avis collecté par et hébergé sur G2.com.

Small thing, would love the ability to see what question/keywords were used when a user does not receive a workflow or self-service response. Avis collecté par et hébergé sur G2.com.

I enjoy how easy it is to maneuver through the pages and understand what is going on. Super helpful, and it makes you want to go back Avis collecté par et hébergé sur G2.com.

The only downside is that it took me a long time to learn about Solvvy! Avis collecté par et hébergé sur G2.com.

Rapports utiles et très faciles à configurer ou à ajuster si nécessaire ! Avis collecté par et hébergé sur G2.com.

Le coût élevé est difficile à gérer pour une petite entreprise et le manque d'options de personnalisation. Avis collecté par et hébergé sur G2.com.