Zoom Virtual Agent Avantages et Inconvénients

The dashboard helps identify key areas where we can improve our help center. Solvvy does listen to its clients when developing new features and they are all developed intuitively that you aren't spending lots of time figuring out the intricacies of how it works. Avis collecté par et hébergé sur G2.com.

Just no option for A/B testing a workflow it'd be nice to see which wording or options could potentially have a greater impact in increasing self solve rates. Some dislike with testing in our own staging area before launches. Avis collecté par et hébergé sur G2.com.

Clean interface, good support from our account manager.

We have control over which articles are working best and how we can improve

Using it with Front and soon with Zendesk or Freshdesk Avis collecté par et hébergé sur G2.com.

I'd like more recommendations regarding the missing knowledge and which mentions are not found by users Avis collecté par et hébergé sur G2.com.

Solvvy is easy to use, provides actionable data metrics for our team to improve our guides, and has helped our customers reach over a 60% self-service rate by directing them to the answers they need in our help center. Avis collecté par et hébergé sur G2.com.

There isn't much that I dislike about Solvvy, but I do look forward to seeing continued enhancements made to the product - especially expansion in their offered analytics. Avis collecté par et hébergé sur G2.com.

The Solvvy dashboard is very useful in providing valuable insights. Easy to implement platform and simple to create complex solution paths to help customers without escalating to an agent. Avis collecté par et hébergé sur G2.com.

Sometimes when a customer clicks help, writes about their issue, then comes back later, their original issue is still populated in the Solvvy bot. My expectation is that the issue and help articles should clear after the customer closed the bot. Avis collecté par et hébergé sur G2.com.

We love that we can offer self-serve options to customers on the majority of our customer inquiries. Solvvy integrates very easily with Zendesk and utilizes our help center information to help customers find answers in seconds instead of waiting to chat or for email responses. That not only saves our team time but saves our customers a ton of time. We also really like building workflows for customers to follow for more complicated customer tasks. We're also hopeful that we'll be able to utilize Solvvy to help with driving revenue in the future as we have more time to use it. Reporting on Solvvy impact is also straightforward and helpful. Avis collecté par et hébergé sur G2.com.

Solvvy is a great program, and the main thing that we need to improve is spending more time to get the most out of it. The reports are great, but they recently made an update to filtering dates that requires a few more clicks than it used to. Avis collecté par et hébergé sur G2.com.

We saw immediate ROI and effectiveness when we went live with Solvvy. They did a good job of describing what we needed to do to be prepared to be successful right off the bat. Avis collecté par et hébergé sur G2.com.

Implementation is very helpful, but takes a lot of time. We had to drive a lot of the conversations and it didn't seem like there was a set agenda. I know each company is different, but we went live weeks after we would have liked to. I'd plan a month or more for the implementation process. Avis collecté par et hébergé sur G2.com.

Our account manager has been incredible so far. They've been with us every step of the way as our product and business develops. Can't say enough about their responsiveness and insight. Avis collecté par et hébergé sur G2.com.

The one area where I feel Solvvy can improve is in providing actionable insights. We have loads of data but aren't always sure what to do with it. A detailed report on a regular basis would be helpful as we seek to make improvements to our strategy. Avis collecté par et hébergé sur G2.com.

The dashboard and setup experience is intuitive and easy to navigate. We've found it easy to tailor the Solvvy experience to our needs. When we've needed a more customized solution, the Solvvy support and development team have been ready to answer our questions and offer solutions. Avis collecté par et hébergé sur G2.com.

It does take some time to get familiar with some of the more complex features such as building out a workflow. Once you've done it once or twice, everything becomes quite straight forward.

We do have to continue to invest time and effort in training and tweaking customer self-service tool to ensure the acccuracy and reliablility of the answers are adequate. Avis collecté par et hébergé sur G2.com.

The workflow builder (WFB) tool allows you to create custom paths for customers to much better find their own solutions before reaching out to support. I don't see any other company in our industry using the same kind of self-service tool. Avis collecté par et hébergé sur G2.com.

The Solvvy automatic AI search engine works great in most scenarios but depending on the jargon related to the business some phrases or words might be grouped incorrectly. Avis collecté par et hébergé sur G2.com.

Solvvy n'est pas seulement un service qui nous aide à automatiser l'expérience client. C'est, avant tout, une excellente équipe derrière qui nous permet d'être meilleurs et de nous concentrer sur les choses critiques. Avis collecté par et hébergé sur G2.com.

Je n'arrive à rien, j'aime vraiment cette entreprise. Avis collecté par et hébergé sur G2.com.