Zonka Feedback Avantages et Inconvénients

The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wish other vendors would do the same. The support that they offer is white gloved and they are always listening to see what kind of new features you want and actually roll ou the features you've suggested. Very easy to use and setup. Avis collecté par et hébergé sur G2.com.

The inability to have "in-house" reviews done by an employee doing the survey over a call. Avis collecté par et hébergé sur G2.com.

Les enquêtes sont envoyées rapidement et avec précision. Les réponses sont également rapides et détaillées. Cela me permet de faire des suivis efficaces sur les réponses négatives. Je suis également capable de rendre compte avec précision de toutes les réponses obtenues et de mesurer le taux de CSAT avant et après les suivis. L'extraction des réponses est également rapide et facile. Avis collecté par et hébergé sur G2.com.

Parfois, les icônes emoji ne s'affichent pas correctement sur Outlook. Avis collecté par et hébergé sur G2.com.

Zonka Feedback has been a fantastic addition to our retail business. We use it to collect customer feedback at checkout and post-purchase via SMS surveys. The real-time dashboard gives us valuable insights into what customers love and where we need to improve.

Since implementing the platform, we’ve seen an improvement in our customer experience and retention rates. The NPS tracking has been particularly useful in understanding brand loyalty. Avis collecté par et hébergé sur G2.com.

So far, we haven't come across with any downside of the product capability! Avis collecté par et hébergé sur G2.com.

Hands down the best feedback software. I have used different tools while working in my previous organizations and this one is clearly the best out there. Super easy to set up, amazing value for money, the support is enterprise-level no matter which plan you are on.

Some things I love.

1. Easy amazing survey builder

2. Closing the feedback loop - not a lot of tools have done this in depth.

3. Great reports - I have scheduled most which makes it really smooth Avis collecté par et hébergé sur G2.com.

There isn't much to not like in Zonka Feedback. Works for me till now. Avis collecté par et hébergé sur G2.com.

Zonka had some interesting emoji features, tool is easy to use and can be easily integrated Avis collecté par et hébergé sur G2.com.

the list is huge, their tool crashes frequently they don't have much IT support, We use it very frequently and customer support is terrible every time we have an issue we have to reach out to the CEO. Implementation is a task Avis collecté par et hébergé sur G2.com.

Zonka is great for being able to stand up surveys very quickly and to adjust as needed Avis collecté par et hébergé sur G2.com.

Zonka's UI is pretty basic and has a lot of bugginess within the platform. Things can be hard to find within the tool, and functionality exists in areas that I wouldn't necessarily expect it to be. Documentation for their product is fundamental and naming conventions of many features/selections is very confusing. Avis collecté par et hébergé sur G2.com.

this platform has allowed us to easily create surveys without hassle, its easy to use and user friendly, also the existing templates are highly customizable, requiring little to no assistance Avis collecté par et hébergé sur G2.com.

the team have integrations available, however this pool is too small with many software not currently available to allow integrations Avis collecté par et hébergé sur G2.com.

Zonka has all the functionality I needed and easy out of the box integrations with the largest tools you might use it in combination with.

The surveys look nice, they are easy to set up and distribute. Implementation into existing systems (zendesk and twillio) was a breeze.

The team behind Zonka is also very caring and quick to repsond. We use this as our main Csat gathering tool and have collected thousands of responses. Zonka is also cheaper than most of their comparable competitors Avis collecté par et hébergé sur G2.com.

I have no dislikes about Zonka worth mentioning. Avis collecté par et hébergé sur G2.com.

Zonka Feedback a considérablement amélioré notre stratégie d'engagement client. Son interface conviviale simplifie le processus de collecte et d'analyse des retours, offrant un large éventail d'options d'enquête personnalisables qui s'alignent parfaitement avec l'identité et les objectifs de notre marque.

De plus, l'équipe de support client de Zonka est exemplaire. Leur assistance rapide et leur volonté de nous guider à travers toutes les questions ou besoins de personnalisation ont été remarquables. Avis collecté par et hébergé sur G2.com.

Pour l'instant, c'est difficile à dire car nous avons accès à tout ce que nous voulons. Il y a un petit problème avec la conception de notre propre enquête - mais nous verrons si le service client aidera avec cela. Avis collecté par et hébergé sur G2.com.

What I like the most about Zonka is that you can create as many surveys as you want, and distribute them offline, via email, SMS and integration with Zendesk.

The support is amazing, Zonka made some personalised changes for our business needs.

When you have a question Zonka's support team is there to help you if they do not know the answer straight away they will answer you within 1 day. Avis collecté par et hébergé sur G2.com.

At this moment I cannot mention anything I dislike from Zonka. Avis collecté par et hébergé sur G2.com.