Avis et détails du produit de StarChapter

We have been using StarChapter for about a month. So far not finding it at all easy to use. Avis collecté par et hébergé sur G2.com.

The onboarding process is deficient. They expect you to watch videos to answer any questions you have. Personal training is not part of the intro package. Very unhapy with thewior support. Avis collecté par et hébergé sur G2.com.

I like how it is organized. It is very easy to maneuver around from section to section. Avis collecté par et hébergé sur G2.com.

I wish it were easier to trace payments back to the respective member, since payments are made by admin assistants often times. There are a lot of steps in order to set up a new member as well. It is very difficult to manage corporate level memberships because it forces you to enter in a dues rate per person, not for one membership. So for a $100 membership with 3 people listed underneath, starchapter forces you to say that the dues cost $33.33 per person and multiplies it by the number of people under the membership, which results in weird rounding. Also, it doesn't offer email analytics apart from opens. Avis collecté par et hébergé sur G2.com.

I loved Star Chapter's knowledge base. It offers a wealth of resources and was always helpful for me when I couldn't figure out how to do something. Avis collecté par et hébergé sur G2.com.

Sometimes I had a hard time with formatting a mass email or announcement. The center button gave me issues sometimes. Avis collecté par et hébergé sur G2.com.

StarChapter, specifically Dana Ingle and team, did a fantastic job at rolling out the new M2 design template. At first it wasn't approved, due to potentially not meeting APICS/ASCM branding guidelines, but after a follow up with APICS Partner Services Manager (Leann Goettel) deemed it approved, then we got to work right away.

Things I like the best are:

- Modern look

- Hamburger button

- In Admin section, "Dashboard Snapshot" section is nice for quick summary of chapter health Avis collecté par et hébergé sur G2.com.

Things that are least helpful are:

- StarChapter not supporting Internet Explorer

- Not being able to embed job board on website (i.e. not being able to have LinkedIn default search for Supply Chain Jobs in Cincinnati)

- Email Manager is not intuitive and seems very difficult to send out mass emails; should be as simple as sending out mass emails to distribution groups (i.e. Outlook, Gmail, etc)

- Survey Manager is not intuitive - it's much easier to use Survey Monkey and send out a link unfortunately Avis collecté par et hébergé sur G2.com.

StarChapter a fourni d'excellentes solutions pour organiser notre chapitre à but non lucratif. Nous organisons des réunions mensuelles et collectons de l'argent pour ces réunions déjeuner. StarChapter organise nos listes de membres et de non-membres du chapitre, nous aide à communiquer quand et où nos réunions auront lieu, et nous aide à collecter de l'argent pour les réunions. La meilleure chose à propos de StarChapter est cependant leur service client. Quand je me suis demandé si nous pouvions créer des certificats de formation professionnelle continue via le site web, ils m'ont répondu avec une solution. Maintenant, je peux envoyer les certificats à tous ceux qui ont assisté à une réunion en quelques clics. Nous sommes très satisfaits de la façon dont StarChapter nous a organisés ! Avis collecté par et hébergé sur G2.com.

Je ne peux pas penser à grand-chose que je n'aime pas à propos de StarChapter. Lorsqu'ils ont fait une refonte, j'ai dû réapprendre où tout se trouvait et cela me semble parfois moins intuitif. Cependant, le changement est toujours difficile. Avis collecté par et hébergé sur G2.com.

The website does so much. It is so nice the website automatically puts a guest on the non-member database. This was very useful in generating new members. Last year, the chapter created a membership record with a 20% increase. I don't underestimate the meetings and benefits the chapter offers, however, having a professional website certainly helped. Avis collecté par et hébergé sur G2.com.

The learning curve. Some updates need to be double and triple checked to make sure all the steps are complete. Also would love to be able to create badges that include both members and non-members alphabetically. I end up either downloading, sorting, then creating through Excel or creating all badges and then manually alphabetizing i.e. time consuming. Avis collecté par et hébergé sur G2.com.

Star Chapter fonctionne bien pour les invitations à nos réunions de membres et nos bulletins d'information. Il fait un excellent travail en envoyant à nos membres selon le calendrier. Avis collecté par et hébergé sur G2.com.

J'utilise Starchapter pour plusieurs organisations, et je le trouve un peu maladroit sur le back-end. Par exemple, pour mettre à jour la galerie sur le site, je dois aller à deux endroits différents et suivre plusieurs étapes pour les télécharger. Avis collecté par et hébergé sur G2.com.

J'aime que n'importe lequel des responsables de chapitre puisse accéder aux listes de membres, aux courriels, aux revenus, aux reçus si quelqu'un est malade ou en vacances. Avis collecté par et hébergé sur G2.com.

Je trouve que beaucoup des fonctions sont encombrantes - surtout les bulletins d'information. Il doit y avoir une formation spécifique sur la façon de les rendre professionnels pour ceux d'entre nous qui sont bénévoles et pour qui ce n'est pas une compétence professionnelle. Avis collecté par et hébergé sur G2.com.

I think the ease of use and that I can quickly teach a new volunteer how to make updates. This is an all in one product for non-profits from managing membership to coordinating events. It has multi functional platform that allows the user to everything in one place - newsletters, blogs, sponsor management, etc. Avis collecté par et hébergé sur G2.com.

Setting up registration can be a bit challenging, it would be great if it had the ability to build sessions into a registration. As for the membership management piece, it makes things a bit tricky when folks let there memberships lapse and they are moved into the "former member" category none of their membership history is saved, such as their join date. The newsletters are a bit clunky for an online format, when sending through an email they are extremely long and most folks are not taking the time to scroll through them. The restriction of admins make things difficult for volunteer based organizations as you need to upgrade your plan to accommodate this even though your membership may not be at the level that is needed. Avis collecté par et hébergé sur G2.com.

Access to information in one location. Being able to manage member data and communication. Avis collecté par et hébergé sur G2.com.

Not intuitive. Difficult to navigate and know where to find data. StarChapter recently had a Russian-hacked data breach and we were informed by US Secret Service that our membership information was available on the dark web before we heard anything from StarChapter. To date: I have still not received any messages from StarChapter about the breach and what precautions are being put in place for this to not happen again. Avis collecté par et hébergé sur G2.com.