Avis et détails du produit de STAMP

Profondeur des données et vues personnalisées. « Les résultats de STAMP étaient très révélateurs et je suis très heureux que nous l'ayons fait. L'essentiel est d'être prêt à agir immédiatement sur ce que vous apprenez. » Jerry Rollins, Fondateur & PDG, Sage Avis collecté par et hébergé sur G2.com.

De nouvelles améliorations ont lieu chaque mois. Avis collecté par et hébergé sur G2.com.

Wwe had to worry when we got to renewal time because we didn’t know if our clients were going to renewal. Now that we have STAMP, we know how each and every client is feeling about renewing again. Avis collecté par et hébergé sur G2.com.

Being the main administrator, I must create additional accounts within the system for my AMs and CSMs. I wish there was a way to mass create accounts for my team. Typically, I have to call my CSM. Avis collecté par et hébergé sur G2.com.

Sans aucun doute, la simplicité de l'outil est la meilleure partie. Pouvoir se connecter au site, choisir mes catégories sur lesquelles je veux des retours et ensuite sélectionner les questions est génial. La plateforme est très intuitive, et elle rend l'envoi des évaluations très facile. Je peux même créer mes campagnes par e-mail depuis la plateforme pour les envoyer également. Souvent, nous nous retrouvons à envoyer les mêmes modèles avec des liens d'évaluation différents personnalisés selon les préférences du client. Nous n'avons pas besoin d'écrire de code personnalisé non plus. Avis collecté par et hébergé sur G2.com.

Je souhaite qu'il y ait une option à la carte pour acheter des fonctionnalités supplémentaires directement depuis la plateforme. Plus d'évaluations STAMP et des rapports avancés, c'est génial, mais je dois d'abord parler avec mon responsable de la réussite. Je comprends qu'ils veulent que nous tirions le meilleur parti de la plateforme, mais j'ai généralement besoin d'acheter plus lorsque je travaille sur des évaluations à 10 heures du soir. Avis collecté par et hébergé sur G2.com.

Ultimately, the platform is highly intuitive. At login, it's aesthetically pleasing and there is no sense of being "Overwhelmed" and no annoying "pop ups". There is no huge indicator prompting you to mass upload your contacts and begin sending STAMPs. The customer success manager actually wants to work with you throughout the process so you have a better understanding of what you're doing. They dig and uncover your business objectives to make sure accomplishments are measureable. They don't have the "set it and forget it" frame of mind. Avis collecté par et hébergé sur G2.com.

As I become more entrenched in the platform, I'd like a little more hands off. I know my success manager is there to help me and make sure I'm seeing value, but I want to go in and break in. Create custom email templates and try to run my own reports. Personally, this is what I'd like. Avis collecté par et hébergé sur G2.com.

This is a one stop shop to gain access to the voice of the customer. We can create different STAMP assessments for different customers and clients depending on how much detail we’re looking to obtain. We’re able to choose different categories which allows us to splice and dice the data so the reporting is simple to read. Within the tool, there is also an email tracker that shows us where the client is at in the process of completing their STAMP. We can send emails directly from the tool and BCC salesforce so we’re tracking our activity. I couldn’t imagine going back to our old ways of collecting customer feedback. Avis collecté par et hébergé sur G2.com.

Right now, you can add contacts manually through the add contact feature, but only one at a time. Ideally, we’d be able to add more than one at a time manually. There is the ability to mass import but sometimes for testing purposes, we’d like to be able to manually add a handful of contacts. Avis collecté par et hébergé sur G2.com.

I absolutely love the data and reporting catabolites that STAMP gives me. I can see the results of all of my questions for each STAMP, for all Account Managers or for all accounts. They have found a way to splice the data so region, city, and even zip codes can be determined. Having clear and concise data allows us to put action plans together so we can act. Receiving the feedback is a game-changer for our business because we’re able to capitalize on it and increase retention. Also, we can use this data to show future clients our current clients are ecstatic about our support and service. Avis collecté par et hébergé sur G2.com.

At the moment, I do not have an dislikes about the platform. It would be nice to have some type of social media integration where my clients can share their review online with LinkedIn or Facebook. I’d love for something like this to show up on Yelp. Maybe that’ll be something they add in the future. Avis collecté par et hébergé sur G2.com.

I can’t say enough good things about STAMP and my customer success manager. From the get-go, I have had nothing but a great experience with STAMP. The one on one training, support and tutorials have all greatly helped me use STAMP successfully. Being able to log into my portal, choose a handful of categories and questions and begin my first STAMP assessment super simple. I can also monitor my account managers that are also using STAMP. The hierarchy set up within the system makes it very easy for me to run reports and to compare my Account Managers. Avis collecté par et hébergé sur G2.com.

Every so often, I’ll get an idea and I’ll want to send a new STAMP immediately. My success manager always reminds me that we need to socialize the STAMP to our clients before we send more. In order to get a good response right, we need to tell them that an assessment is coming so they fill it out. Avis collecté par et hébergé sur G2.com.

nothing. There was nothing I like about this product. Avis collecté par et hébergé sur G2.com.

Everything. Difficult to use and not what we expected at all Avis collecté par et hébergé sur G2.com.

Being able to see the data and reports for each individual STAMP assessment. Also, have the account manager dashboard that’ll show me all of the data aggregated so its very easy to see how well our accounts are doing. The assessments metrics are simplified so anybody can understand the meaning of the outcome from the reports. Also, there are a handful of different reports we can run which gives us transparency into these accounts. It’s helping us get a better understanding of how each of our big accounts are doing. Avis collecté par et hébergé sur G2.com.

Sometimes I wish that when I want to add a customized question without the CSM’s approval, I could. But, after I check with the CSM and they help me through the verbiage, I realize that it’s a good thing. Maybe STAMP can change the process to allow me to submit the question and keep it on the screen so I don’t forget about having posted the question. Avis collecté par et hébergé sur G2.com.

Fast, easy and systematic way to capture the “voice” of our customers. Avis collecté par et hébergé sur G2.com.

We are relatively new to this platform, so at this time we do not have any problems. Avis collecté par et hébergé sur G2.com.