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J'aime le fait que Pure Chat suive le nombre de visiteurs sur le site web et offre un aperçu clair de cela. Avis collecté par et hébergé sur G2.com.
Espace surpeuplé, pure chat est une fusion d'Asana et de Slack. Nous avons utilisé les deux, pure est de la même catégorie. Avis collecté par et hébergé sur G2.com.
The interface is clean and easy to use. I like that it is very simple to create a new widget, so if we want to offer live chat in another area of the website we can get it going pretty quickly. Purechat is also very low cost compared to other chat tools - we were early adopters so that may have something to do with the cost of our plan. Avis collecté par et hébergé sur G2.com.
The metrics that come out of Purechat are not very robust. They show you what's going on at a high level (volume) but I would be interested in more performance metrics to measure the support work my staff is doing on chat versus our other support channels (email, phone, Twitter). I'd love a more granular report, maybe one that shows a whole month and gives the daily breakdown of chats handled per operator. There is also no accounting for hand-offs from one staff to another in the reports so that presents some minor inaccuracies in the data. I would also love more data related to the transcripts. Currently, we use them when filing big reports to give our dev staff some context for the problem we're reporting. It'd be nice to extract additional meaningful information from them - like having the ability to tag them with a high level topic, or have them be searchable. We'd love to do more with the information in the transcripts in terms of getting the information to our dev team for site/feature feedback and enhancement requests. Avis collecté par et hébergé sur G2.com.
PureChat gives my company the opportunity to stay in contact with people who are interested in my business, its products and offerings. There are a great many people who like to shop online and chat makes it easy for them to get the quick answers they need to make an informed decision. It can make the difference between gaining a new customer or missing an opportunity. Avis collecté par et hébergé sur G2.com.
There isn't a downside of PureChat that I see personally. I just wish I had the ability to be on it all the time. Avis collecté par et hébergé sur G2.com.
Ease of use. Purechat couldn't be easier to apply. Simply drop in a javascript tag and your ready to go. I also love how you can customize the display settings of the chat widget in a simple interface. Avis collecté par et hébergé sur G2.com.
3 things I don't like
1. Purechats main menu is confusing, especially having some navigation options that open in a new window and some that don't. Keep it consistent please!
2. Email receipts don't work for me. I've tried multiple emails. Nothing.
3. Sometimes the scripts that purechat serves are uncompressed. Avis collecté par et hébergé sur G2.com.
Il est facile de voir plusieurs opérateurs et de passer d'un chat à l'autre. J'aime aussi qu'il s'intègre si facilement à notre site WordPress. Le support Purechat a également été très utile. Avis collecté par et hébergé sur G2.com.
Il serait très utile de pouvoir sélectionner plus d'un créneau horaire pour qu'il vous connecte et déconnecte automatiquement. De plus, il peut être difficile de localiser les discussions précédentes parfois. Avis collecté par et hébergé sur G2.com.
That you get to interact with people visiting your site as well as see information on where they are visiting the site from and that it saves their name in the system once you put it in. I also like that the interface is user friendly and you can easily toggle yourself as being available and unavailable as well as invite someone to a chat when you need to leave so you don't have to leave a conversation unfinished. Avis collecté par et hébergé sur G2.com.
I would really like to see the platform have the ability to upload documents. It would make it even easier to send files or documents and make conversations even easier. Avis collecté par et hébergé sur G2.com.
We really like the ability to chat in real time with our clients and help them with designs. It's also so helpful to be able to see what pages they're on to better serve them. We like that we are able to see daily what our chat statistics are, and it's a great way to keep our team members engaged and competitive. Avis collecté par et hébergé sur G2.com.
Sometimes the website crashes (understandable) but it's usually up quickly. Also, in the reports section, the search doesn't always work properly -- i.e. it doesn't find the email or name you're searching for, even though they did chat with you. Avis collecté par et hébergé sur G2.com.
I like that it doesn't have to always be a "live" chat and that it can be turned on sleep mode that sends you emails of customers' questions. They also provide a great "Visitors" area that shows live visitors and what page they are on, where they're located on a map, and how they arrived at our site. This is excellent in terms of tracking our customers.
*Customizing the pop-up is an awesome feature as well. Avis collecté par et hébergé sur G2.com.
There's not much to hate on, love this program. It may be how our chat is set-up, but the chat box does disappear when you change windows. It would be nice for the customer to be able to keep the same chat box going while still being able to look through the website and check out our other products. Avis collecté par et hébergé sur G2.com.
J'aime le fait qu'il soit si rapide et facile de communiquer avec les gens. Cela rend vraiment l'obtention d'aide beaucoup plus facile. C'est un produit absolument incroyable. Avis collecté par et hébergé sur G2.com.
Je n'aime rien à ce sujet. C'est incroyable, je le recommanderais à quiconque cherche un service de chat pour leur site web. Avis collecté par et hébergé sur G2.com.
