Avis et détails du produit de Prompt Therapy Solutions

One of my favorite things is the ability to send paperwork to patients prior to their first session; it helps the therapists and the front desk, plus the patient is happy they can jump straight into their session once they arrive. The billing module is great and very concise and easy to use, even as a first time user. The waitlist is also a great feature, having a list of names pop up as soon as there is a cancellation helps keep our schedule full. Avis collecté par et hébergé sur G2.com.

When scheduling multiple appointments for either a patient or "other/personal" block, I don't like that once it's been set, each appointment can only be edited individually as opposed to as a whole. Avis collecté par et hébergé sur G2.com.

What I like best about Prompt is the ongoing growing. Prompt continues to do updates in their system, to make it as easy as possible to grow with the system, as things are always changing. Prompt continues to change and provide videos on how to keep up with the industry. This also allows for a sense of ease for customers like myself, that they are keeping up with the industry. Avis collecté par et hébergé sur G2.com.

Unfortunately, with a positive, there is a negative. With the industry always changing and Prompt keeping up with these changes, there are many videos with updates. The videos can become tedious but without these videos, we wouldn't know how to utilize the system to its full potential. So with that being said, it's still a positive.

Also, it would be extremely helpful if there was a calculator that automatically showed the difference, when making payments to differen't DOS, when collecting payments. Avis collecté par et hébergé sur G2.com.

I love the ease of use. The user interface and features allow for a very forgiving system and one that makes all admin/clinic process more efficient/effective. It has live reports and creates a kind of transparency that no other EMR possess. Prompt allows owners and management to see their clinics health in a way that is very objective, making business decisions easier and more accrurate. Avis collecté par et hébergé sur G2.com.

To be honest it is difficult to find someting I truly "dislike". I think there are some features I would like to see put in place, however, Prompt is always adapting and I know many of those features are coming shortly down the road. Avis collecté par et hébergé sur G2.com.

I love the payment system best in Prompt! It takes the guess work out of owed payments and makes transactions smooth and fool proof. I love that patients see their balances on the kiosk and typically pay them right at the time they notice the balance! This takes the awkwardness out of the conversations the front desk have on a daily basis. Overall I have been extremely happy with the transition to Prompt from WebPT once we got though the growing pains. I am grateful for the team at Prompt as they have also been so helpful throughout! Avis collecté par et hébergé sur G2.com.

These are all minor issues and they do not change my mind of Prompt being a fantastic addition to our company. Authorizations can be a little rough especially when claims attach to the wrong authorization and create eligibility concerns. I believe our offices will find a work around for this issue. Aside from that, not being able to do FLR surveys post check in can be difficult to navigate especially if they pre-check in. Last issue is the way that the files are split when doing PT and OT. It is hard to differentiate the daily notes and re-evals while in the files.

Otherwise EVERYTHING IS GREAT AND I AM SO HAPPY WE SWITCHED! Avis collecté par et hébergé sur G2.com.

The software is great and getting better with frequent updates to quality of life features. What makes Prompt exceptional is the team behind it. Transitioning between EMRs is never easy, but ours was well informed and prepared becasue the the support we got from our dedicated onboarding coaches. We not only transitioned EMR's, but we had also taken the oppertunity to bring billing back in house. Prompt's dedicated billing transition team helped us make this as smooth as possible. Avis collecté par et hébergé sur G2.com.

Prompt is continually updating features, which requires a bit of catch up and review every month or so. It sometimes takes a few updates for the content to get integrated into the standard Prompt U modules. Avis collecté par et hébergé sur G2.com.

Prompt Customer Service always goes above and beyond to help us figure things out. That made the integration so much easier also.

The software itself is helpful by applying out payments and showing us what needs attention. Avis collecté par et hébergé sur G2.com.

There isn't really anything to dislike about Prompt. Avis collecté par et hébergé sur G2.com.

How responsive the support team is in regards to questions with billing, patients and software bugs. Avis collecté par et hébergé sur G2.com.

That there isn't an email blast feature to reach a great number of our patients without having to export an excel spreadsheet and then pasting into separate emails. Avis collecté par et hébergé sur G2.com.

What I like most about Prompt is that, it's easy to use and runs smoothly. Avis collecté par et hébergé sur G2.com.

I do dislike the task section, I wish we had the ability to tag someone and comment. Avis collecté par et hébergé sur G2.com.

Fantastic customer service and a product that adds features to create a better user experience. Avis collecté par et hébergé sur G2.com.

Many items to integrate and features to learn can make it a little daunting but taking the time to learn them is beneficial because they are super helpful and makes your efficiency sky rocket. Avis collecté par et hébergé sur G2.com.

I like that the payments are auto applied makes things more time efficient. The buckets are a nice breakdown. Avis collecté par et hébergé sur G2.com.

I wish the credits would auto apply for patients and there was a tertiary spot. Avis collecté par et hébergé sur G2.com.