Avis et détails du produit de Nexidia Analytics

Les différentes options de formulaire que nous pouvons configurer et ensuite enregistrer nos options également dans le formulaire de rapport sont vraiment un gain de temps. Avis collecté par et hébergé sur G2.com.

Nexidia a encore beaucoup à évoluer en termes de capacité BI dans le domaine de l'analyse et devrait travailler à le rendre plus convivial. Avis collecté par et hébergé sur G2.com.

Seeing schedule promptly and reminders to agents. Avis collecté par et hébergé sur G2.com.

the schedule for the next week supposedly be seen and other tabs are not working. Avis collecté par et hébergé sur G2.com.

The real-time speech analysis is the best and root cause analysis also is very fast. I used other tools before but this one is really fast for my work. Avis collecté par et hébergé sur G2.com.

It takes time to initiate at the beginning which sometimes is annoying. Maybe it's our own server but I feel this is the only one which takes too much time. Avis collecté par et hébergé sur G2.com.

It's Analytics power is really good and it also helps with below points.

I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.

I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.

Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors. Avis collecté par et hébergé sur G2.com.

I wish you could string calls together, so I could here a call progress from beginning to end. Avis collecté par et hébergé sur G2.com.

Analytics engine is good and accurate. UI can be improvised Avis collecté par et hébergé sur G2.com.

Pricing model and dependencies, implementation time, user friendliness Avis collecté par et hébergé sur G2.com.

The way it enhanced as per requirement of the time. Avis collecté par et hébergé sur G2.com.

Little delayed as per other market competitors Avis collecté par et hébergé sur G2.com.

What i love most of nexidia is the ability to search certain phrases for my entire team. I also love that we can stop the phone call at any given points and then jump to the most important part or skip the stuff we dont need Avis collecté par et hébergé sur G2.com.

what i dislike about nexidia is that we dont have an easy way to download the phone call and save it on our computer as a compressed file. to then send it to my employee for review. Avis collecté par et hébergé sur G2.com.

It gets the job done and I like it's ease of use on the interface alone. Avis collecté par et hébergé sur G2.com.

It does tend to run slow and sluggish especially when viewing large groups Avis collecté par et hébergé sur G2.com.

Nothing. I'm amazed they are still in business. Avis collecté par et hébergé sur G2.com.

The system was so unreliable, we had to have weekly calls with their IT and account executives to try to escalate the issues. Even that was full of empty promises. Avis collecté par et hébergé sur G2.com.