Avis et détails du produit de MaxContact

Since using MaxContact the company has seen a huge increase in a number of key stats including talk time and agent productivity.

Taking away the need to manually dial phone numbers (knowing that the system will do this for them) frees agents up to work on other tasks in the background.

The team were very quick in getting the system up and running for us.

Any queries we have are dealt with by the relevant support channels promptly, which is exactly what you need for such a critical element of the business. Avis collecté par et hébergé sur G2.com.

We have not found anything to dislike! The system is fantastic. Avis collecté par et hébergé sur G2.com.

MaxContact has improved our business interactions both internally and externally, through it's intuitive and modern interface to extensive capabilities that are consistently refined and updated. As the dialler manager of our business, I use each area of MaxContact, particularly campaign manager which provides a clear and thorough way of managing multiple campaigns in an instance. Creating a new campaign from top to bottom is done with ease through MaxContact and support is always provided where needed. Our Account Manager Nige is in constant communication with us and provides a brilliant service to me and my team, which cascades throughout the business. We are always updated with new features and additional products, and the MaxContact roadmap is always communicated, allowing you to feel part of the journey which is an asset to the business. Avis collecté par et hébergé sur G2.com.

I don't particually have any dislikes to the MaxContact serivce, this is a great product. Avis collecté par et hébergé sur G2.com.

We've been using Max Contact for over five years and it is a fantastic product. As an IT user I handle things like scripts, reports, IVR routines, data imports and API mappings. I find the system offers a good balance between being user friendly and offering a good amount of control and ability to do what you need to do. I know that our Sales, Admin, and Agent teams also find it good to use. On top of this, I find the Help Desk team and our Account Manager Nige to be friendly, helpful and responsive when I do need to contact them. Avis collecté par et hébergé sur G2.com.

Like any product, there are things I’d change if possible - such as the time and cost of implementing new features that are specific to only our business and the occasional delays in resolving more complex Help Desk issues. However, examples like this are rare and, having been offered trials by their competitors in the past, I would still choose Max Contact any day of the week! Avis collecté par et hébergé sur G2.com.

MaxContact have been our dedicated Omni-Channel fulfilment partner since 2021. The team are great to work with and nothing is ever too much trouble.

Customer experience is at the forefront of everything they do and their system has been developed to enable the end user to manage their own operation without too much support, which is great as we can often exceed our client’s expectations with implementation of new campaigns and bespoke programmes, whereas previously, with other suppliers, we have not had the autonomy to make changes ourselves. However, on the odd occasion where we have required help, the team are very responsive and will always provide several options to reach our end goal which is a unique offering and one that helps add value to our business.

From a user perspective, the MaxContact application is perfect for a busy contact centre, empowering our managers with the information they need to manage a team, and enabling the advisors to handle multiple communication channels seamlessly.

The MaxContact platform is regularly refined and enhanced. New features are signposted on their detailed roadmap, which is shared with all clients, and the opportunity to feedback and review on these new features is always provided which is refreshing.

Overall a very happy customer who would not hesitate to recommend MaxContact! Avis collecté par et hébergé sur G2.com.

No issues at all – the team make themselves available for contact and are fast to respond to any queries. Avis collecté par et hébergé sur G2.com.

After using an on-site predictive dialer for over 12 years, the prospect of moving to a cloud-based solution was daunting, especially since our existing system was no longer supported or actively developed.

The team at MaxContact made this transition significantly smoother. They quickly understood our current system and requirements, seamlessly translating them into the MaxContact Dialer to minimize disruption.

Any challenges—often due to our own working methods—were swiftly identified, and practical, workable solutions were put in place. The actual switch to the new dialer was far quicker and smoother than I had anticipated, made even easier by how readily our agents adopted the new system.

The enthusiasm from our agents was clear; the new dialer felt like a breath of fresh air compared to the outdated system they had been struggling with for years.

Now, after more than a year of using the MaxContact Dialer, we are still only scratching the surface of its full capabilities. We’re excited to explore its newer features in the near future.

On a side note, the frequency of updates and new features from MaxContact has been remarkable—especially compared to our previous system, which hadn’t received an update in over seven years. MaxContact, by contrast, seems to be rolling out enhancements on a monthly basis. Avis collecté par et hébergé sur G2.com.

MaxContact releases so many new features so frequently that it can be hard to keep up! While it's great to have constant improvements, sometimes it feels like there's always something new to explore—where do I even start? Avis collecté par et hébergé sur G2.com.

Dudley MBC's Rent Team were looking for a replacement dialler system and Max Contact was our choice.

The implementation period couldn’t have been easier with the support that was received and this has continue throughout the 12 months since we went live.

Max is used everyday and is our main contact method with our customers. Avis collecté par et hébergé sur G2.com.

Currently we haven’t seen any downsides to the system. There is always room for improvement with any system and Max take suggestions and feedback if these are possible. Avis collecté par et hébergé sur G2.com.

MaxContact has become an integral part of our business processes. It has the flexibility to allow us to communicate with customers in a variety of ways. It helps us to create and maintain varied and detailed campaigns for a number of clients that we represent in our call centre. It is user friendly and reliable.

The initial setup was seamless - they provided ongoing guidance and support throughout the process and were always there to assist us.

The support that they provide is excellent and their response times are first class. They have a knowledgeable team that are efficent and courteous.

I have no hesitation in recommending them. Avis collecté par et hébergé sur G2.com.

Nothing to dislike. The product suits all our requirements. Avis collecté par et hébergé sur G2.com.

The predictive dialing feature is great for organizing our outbound calls. The reporting tools are also extremeley useful for keeping track of our performance.

Customer support has been exceptional. They always respond quite quickly and efficiently.

Really easy to use and navigate for the most part.

Within my role I use max contact for the majority of the day for lots of different things. Avis collecté par et hébergé sur G2.com.

Some of the more advanced features took a little time to figure out, and the data management could be easier to use.

But apart from this, I've had no issues at all. Avis collecté par et hébergé sur G2.com.

Max contact enabled us to reach out to more customers in a much more affective time frame hitting peak times without having to manually dial customers 100% gives our sales team a much quicker start to their day leading to more deals being achieved in the same day.

Plenty of new features and intergration opportunities as well! Avis collecté par et hébergé sur G2.com.

Really hard to pin point a dislike about Max contact the system offers a lot which can benefit all kinds of businesses and contact strategies, any issues I've had with the system has been handled extremely well by their support team Avis collecté par et hébergé sur G2.com.

Easy to speak to and are willing to listen to ideas on how to further develop there own business as well as yours.Easy to use and to generate reports. Implementation was a breeze and the guys are always available to speak to or to even visit your premise of work and do things face to face. We use it everyday for all departments in the business. Avis collecté par et hébergé sur G2.com.

some of our ideas go through a period of devleopment which can cause us as a business to slow down until we get the options we need, but other than that, there are no faults at all. Avis collecté par et hébergé sur G2.com.