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Incredibly knowledgeable team, from account handlers all the way up to the CEO. With a solution like this, the technology is important, but it’s the team’s expertise and support that truly make the difference. Avis collecté par et hébergé sur G2.com.
If I was to pick one thing it would be the design, but this is me having a really high standard for design. Avis collecté par et hébergé sur G2.com.
4 sur 5 Avis au total pour Matrix iQ
There are hundreds, if not thousands, of telematics providers, all claiming to be the best or the most innovative. I understand how challenging it can be to decide who to work with or even who to engage in discussions.
What stood out most about MatrixIQ was their openness and transparency. During our initial meetings, we asked them several very specific questions regarding rules and regulations. Unlike others who seemed to either guess or pretend they fully understood, the MatrixIQ team was confident enough to provide their initial thoughts while being honest about areas where they needed to investigate further.
When they came back to us, their responses were not only thorough but also clearly well-researched. They had taken the time to fully explore the topic and provided detailed, well-supported answers. This level of integrity and dedication gave us confidence in their capabilities and their commitment to truly understanding our needs. Avis collecté par et hébergé sur G2.com.
While the platform is excellent overall, the initial setup required some fine-tuning to align with our specific operational needs. That said, I recognise that our processes can be quite complex, which likely contributed to the adjustments needed.
What truly stood out was the MatrixIQ team’s responsiveness and dedication. They were quick to address these challenges, providing hands-on support to ensure the platform was tailored effectively to meet our requirements. Their commitment made the implementation process much smoother than expected. Avis collecté par et hébergé sur G2.com.
Leur tableau de bord est facile et simple à utiliser, leur personnel de service client est toujours disponible pour aider, offrant des conseils et un soutien là où c'est nécessaire. Avis collecté par et hébergé sur G2.com.
Le portail a l'air un peu fatigué - il pourrait être un peu plus élégant et peut-être faire un peu de révision logicielle pour que le temps de chargement soit plus rapide. Avis collecté par et hébergé sur G2.com.
Really friendly team, great bunch of people to work with.
Easy to onboard and great support
Their whole piece is based on data, so integrations are of course nice and simple! Avis collecté par et hébergé sur G2.com.
That I hadn't heard of them sooner!
I wish i knew of them a long time ago, it'd have saved many headaches Avis collecté par et hébergé sur G2.com.
Technology is much more advanced than other partners we have used in the past. Connectivity is great and humanised approach, which means issues (if any!) are dealt with promptly.
Device is easy to use and install and hassle free!
Great data analytics and system to use in house for our staff! Avis collecté par et hébergé sur G2.com.
Nothing to dislike, the product is a great tool for our customers and insurers. Avis collecté par et hébergé sur G2.com.
