I appreciate the session replay function of LogRocket. Not only can I search particular actions, such as rage clicks, dead links, or user paths, I can watch them in real time, honing in on the user experience. This allows my team to investigate not only functional/technical issues, but also strategize design enhancements to the website to continually improve our user experience. The implimentation process was simple and there's a good amount of documentation available to users. Avis collecté par et hébergé sur G2.com.
The main issue we have is the data not archiving/being accessible after a month. This does hurt us when we need to benchmark data and track issues. It would be helpful if we could access user sessions even 6 months back. I also wish there was some sort of LogRocket academy hub or trainings accessible to users instead of just a library of documentation which can be dense to read through. Avis collecté par et hébergé sur G2.com.
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I love the way it allows us to integrate in our web or native apps. I have been using it since more than 3 years including my previous organisation and we never had to look for any other product for error reporting. Its easy to implement in any app and use it.
It can also be integrated with slack so whenever there is an issue or error, you get alert on slack.
You can view the whole journey of user for your app. It records the user's session but great thing is that it hides the private information like password, credit card, etc. which makes it more trustable. I am using it almost every day to ensure my app is bug free. Avis collecté par et hébergé sur G2.com.
I am using free version of it because I felt its expensive. For 10k session, it cost $350/month or $3500/year which could be expensive for early stage startups.
Maybe if logrocket team can increase the quota on free tier from 1000 session/month to 2000 session, that would be awesome for an early stage startup. Avis collecté par et hébergé sur G2.com.
LogRocket makes it incredibly easy to search for and find the exact user session you need, which is crucial for providing fast and effective support. As a non-technical user, I found it very intuitive and user-friendly - it was simple to learn and adopt right away. The data it provides is insightful and essential to our operations, allowing us to quickly identify and resolve any issues that arise. By enabling us to maintain optimal performance, LogRocket helps us deliver an exceptional customer experience and ensures we can operate smoothly without disruptions. Avis collecté par et hébergé sur G2.com.
The only downside is the time limit on how far back you can playback recordings. However, this rarely impacts us since we don’t often need to access sessions from that long ago. Avis collecté par et hébergé sur G2.com.
I love being able to replay user sessions as videos. It's really easy to scrub through videos, play at different speeds, see when users switch tabs, implement custom events, etc. I often filter sessions using the custom saved segments or by sessions where users visit a specific URL. Very nimble! I use it almsot every day. I present a weekly summary of usage to our team that summarizes everything I see in LogRocket for the week. Avis collecté par et hébergé sur G2.com.
We use AG Grid in our product and the charts don't render. It's not a big issue but it doesn't make it a little harder to understand what our customers are seeing and info they're responding to. Avis collecté par et hébergé sur G2.com.
Honestly, the core features or purpose of Logrocket, which is related to UX, debugging user-related issues and digging into users, engage with our product. Outside of LogRocket's core offering, I truly appreciate the many articles, and tutorials that they produce surrounding the more user-facing technologies used today.
Their dashboard UI is easy to understand for non-tech folks. Additionally, their SDKs are very easy to implement and they provide great documentation and support.
I use LogRocket frequently to keep tabs on user behaviour. Avis collecté par et hébergé sur G2.com.
I can't recall running into any specific issues. Avis collecté par et hébergé sur G2.com.
We do really appreciate Logrocket's technical support. It is important to get qualified help while ongoing integration of the product, and it was our first coincidence, implementation took us one working day, as it just few lines of code. We do also think that Logrocket has best in-class UI/UX, which provides easy, reliable and fast filtering by custom events, our product needs it and can't perform without it. We use Logrocket every day, and i can say with confidence that we enjoy it Avis collecté par et hébergé sur G2.com.
When we started using logrocket, there was no native support for cross-platform libraries, especially React Native, so we forced to write work-around for it. But luckily for us, in our request they implemented this support, and now we are happy users of it Avis collecté par et hébergé sur G2.com.
We regularly use LogRocket for error monitoring and to track various events on our site. The error monitoring feature of LogRocket has helped us many times to find edge cases and bugs that weren't caught during testing and the session replay feature let's us easily recreate the issue. Along with this, we also use LogRocket as a way to do product analytics. The charts and dashboards present in LogRocket allow us to easily understand feature use and user retention. LogRocket is extremely easy to integrate with our website and we we're able to get it up and running in no time. Avis collecté par et hébergé sur G2.com.
Sometimes LogRocket can be a little challenging to understand if you're a new user but the LogRocket team is extremely helpful and they even had interactive sessions with us to help us understand the product better. Avis collecté par et hébergé sur G2.com.
LogRocket a été notre premier outil d'enregistrement de session et d'analyse frontale, et honnêtement, nous avons été impressionnés par ses capacités et sa facilité d'utilisation. Il a résolu l'un de nos plus gros problèmes à ce jour : "Comment savoir ce que font les utilisateurs et quand ils rencontrent un problème, comment le reproduire sans demander à plusieurs reprises une réunion avec eux". À l'heure actuelle, toute notre équipe utilise LogRocket - en commençant par CS qui analyse l'utilisation des comptes et attache le moment exact où un problème survient (j'adore cela à propos du bouton de partage d'ailleurs), jusqu'à l'équipe d'ingénierie utilisant la Console et l'Inspecter élément, pour essentiellement atterrir dans la machine de l'utilisateur à ce moment-là pour diagnostiquer et comprendre ce qui se passait. Avis collecté par et hébergé sur G2.com.
Je pense que la disposition et l'UX pourraient être améliorées un peu. Il faut un certain temps pour qu'un nouvel utilisateur s'habitue à l'environnement, trop de contrôles visibles en permanence. Il devrait y avoir un moyen de masquer certains contrôles que je n'utilise pas/besoin et de sauvegarder ce paramètre pour ma connexion.
Aussi, je n'aime absolument pas le fait que nous ne puissions pas prolonger notre rétention de session sans passer à un plan beaucoup plus élevé. Cela a été un énorme point de douleur pour nous, car souvent, du moment où un problème survient jusqu'à ce qu'un développeur commence à y travailler, il s'est écoulé plus de 30 jours et la session est perdue. Cela nous ramène à l'âge de pierre en essayant de reproduire le problème en appelant le client ou en essayant nous-mêmes. Avis collecté par et hébergé sur G2.com.
LogRocket has made it extremely easy for me to observe our users, understand how they use our platform, find areas of opportunity, and understand points of friction. It's super simple to segment users to find the sessions I want to watch, and the playback function is so easy and intuitive. Avis collecté par et hébergé sur G2.com.
Nothing is particularly UNhelpful, however, I wish I could take a note at a specific time, so I could more easily log my observations. Right now I am taking manual notes and logging the timestamp with the session URL so I can come back when needed. I would also love to be able to download session videos to put in slide decks and other presentable materials to more effetively share with other team members. Avis collecté par et hébergé sur G2.com.
For both marketing and product analytics, LogRocket is second to none in my opinion. What used to literally take 10 different tools is now consolidated into the one platform and LogRocket is all I need for both areas of monitoring user behavior and prospective purchaser behavior. It's amazing that it does both of those things so well. Avis collecté par et hébergé sur G2.com.
There is nothing I dislike about LogRocket, it accomplishes everything I used to do with 10 different tools and the fact that it's in one platform helps me track across a bunch of different areas and connect it all. It's awesome! Avis collecté par et hébergé sur G2.com.
The best part of LogRocket is how it catalogues actions and pages with timestamps. Then, you are able to click these events to fast-forward the recording to that time. It makes it very easy to triage or investigate what you're looking for. In addition, it was very easy to set up. Avis collecté par et hébergé sur G2.com.
For our company, we dislike the fact that video recorded sessions are only available for 90 days. A lot of the times, we don't tend to see an issue until we detect a pattern a few months after a feature has been launched but at that point, we can't see the recorded videos. Avis collecté par et hébergé sur G2.com.
