Avis et détails du produit de Kastle

As the key keeper, I hold the key to unlock the front door daily and keep it unlocked if I'm sitting at the reception desk. I like that when it is unlocked - the light that shines on the card swiper is green. If it is locked - it is red... the employee trying to get in better have their Kastle Card to enter. it is easy to activate a new employee as well as to deactivate if one has left the company, It is instant-either way. When I am not here, the front door remains locked. I've made one of the cards a restroom card and leave it at the front desk - accessable - to be able to come and go since the restroom is outside in the hallway. Avis collecté par et hébergé sur G2.com.

I'm not feeling any dislikes about Kastle... If I'm unable to figure something out, I just call my rep and he/she helps me troubleshoot. If I have issues- it is while making a list of employees with their card numbers. Avis collecté par et hébergé sur G2.com.

I love their customer service and how they are always available when I need help. There is never a delay and I also love how the instructions are given clearly to me and the way they help with my company as well. Another plus is their website, it's easy, I use it all the time and the features that I can terminate a profile or activate a badge on my own time is very useful. Avis collecté par et hébergé sur G2.com.

There is nothing negative I can think about Kastle. Avis collecté par et hébergé sur G2.com.

I like how Kastle Security offers a seamless and reliable way to monitor and manage security systems. Their tech tends to focus on ease of use with things like mobile apps, keyless entry, and 24/7 monitoring, which could be really appealing if you're into streamlined, high-tech solutions. And how their user-friendly approach or the sense of security that stands out the most Avis collecté par et hébergé sur G2.com.

The potential for technical issues, like connectivity problems or glitches with the mobile app. The pricing can be a bit high for certain features or service plans. If you’re looking for something more customizable, their packages might feel a bit rigid too. Avis collecté par et hébergé sur G2.com.

Les gens chez Kastle sont très faciles à côtoyer. Le centre d'appels est toujours extrêmement serviable et au courant de chaque situation, et le centre de service client est le meilleur avec lequel j'ai travaillé. Les techniciens qui viennent résoudre les problèmes sont très expérimentés dans les systèmes sur lesquels ils travaillent. Nous travaillons actuellement avec eux pour installer une plateforme mobile Safetrust pour l'un de mes locataires, et cela se passe bien. Nous utilisons également Kastle Insites pour évaluer le nombre de personnes retournant au travail. Ce système est très convivial et je suis soit sur le site de surveillance des caméras, soit en train de vérifier l'occupation du bâtiment quelques fois par mois. Avis collecté par et hébergé sur G2.com.

Je n'ai trouvé aucun inconvénient à travailler avec Kastle. Ils sont locaux et réagissent rapidement aux problèmes, pas de plaintes. Avis collecté par et hébergé sur G2.com.

Communication, Customer Service, Tech Service, Responsive. Avis collecté par et hébergé sur G2.com.

Mixed, I like it, I don't have any issue with it personally.

Security says - Cameras lag and disconnect from time to time.

Cusomers - Something about the app that gives them issues sometimes, they say it's a hit or miss. There is an apple watch option that customers really like. Avis collecté par et hébergé sur G2.com.

The best part is the reports I get from Kastle systems. They understand, not only security requirements, compliance requirements (reports and evidence collections) that our company deals with. Avis collecté par et hébergé sur G2.com.

Nothing I can think of. They haven't disappointed us in any way. Avis collecté par et hébergé sur G2.com.

Kastle is helpful when adding visitors to our building. Our organization has incorporated it into their elevators and I also use Kastle to access the building with my smart phone which is easy and convenient. I use it everyday. Avis collecté par et hébergé sur G2.com.

Our security guards rely very heavily on Kastle. If there is a glitch and they are unable to find the visitor we entered, they are not let up even when permitted. Avis collecté par et hébergé sur G2.com.

Kastle's technology-forward approach is its greatest strength. Compared to its competitors, Kastle always seems to have the latest features available, and those features are branded and packaged in a way that is digestible to commercial property owners and operators. Kastle Presence is a great example of this. Just as tenants began clamoring for the option of Bluetooth functionality for building access, Kastle started rolling out Kastle Presence, and later (I believe) AppleWallet functionliaty as well. When it comes to leasing and tenant retention, particularly in the Class A and Trophy office market, being able to showcase the latest technology all over the property and across the tenant experience is essential. Access control and security is a vital and highly visible piece of that technology-forward effort, and Kastle has proved to be a reliable, high-value partner in this area. Avis collecté par et hébergé sur G2.com.

MyKastle can be challenging to use, even for an experienced end-user. Regardless of device or connection, MyKastle is often sluggish or slow to respond. It can make even simple tasks such as programming a new card difficult and slightly frustrating, particularly when a tenant is standing in front of you waiting for that new card. In the event of an emergency where, for example, a quick building lockdown is required, MyKastle could very easily become a bottleneck. Second, I've noticed that Kastle can be lacking when it comes to mainting tight records of devices and equipment. In my case, I manage a property that has a "base building" Kastle account that is controlled by my office, along with many tenant accounts where tenants also use Kastle devices in their own space. Despite several attempts and in-person walk-throughs with Kastle, I've struggled to get 100% clarity on which devices are billed to tenants and which devices are billable to me. It seems that Kastle could have better processes in place when it comes to labeling devices, relabeling them when changes are made (i.e. tenant move-ins or move-outs), and keeping the billable items clear on each Kastle account. Lastly, Kastle is expensive compared to competitors. In my experience, competitors always have lower bids for identical scopes of services. Even if the manager and tenants prefer Kastle's product, the higher costs can be difficult to justify to ownership or to other financial decisionmakers. Avis collecté par et hébergé sur G2.com.

Brian Walts. Il est la meilleure partie de Kastle. Quand j'ai un problème. Il fait TOUJOURS partie de la solution. Je comprends qu'il y a beaucoup de personnes qui composent une organisation - et que Kastle est une grande organisation. Mais à la fin de la journée - quand j'ai besoin d'assistance, il y a une personne qui se démarque des autres et c'est Brian. Il porte le service client et les relations positives à un tout autre niveau. Vous avez de la chance de l'avoir comme employé. Avis collecté par et hébergé sur G2.com.

Mes problèmes proviennent davantage du type de porte que j'ai sur place, puis de l'accès Kastle lui-même. J'ai parfois des problèmes pour me reconnecter après que notre propriété perd de l'électricité lors des tempêtes, mais j'ai toujours un contact à appeler pour m'aider à me reconnecter. Avis collecté par et hébergé sur G2.com.

Peace of mind knowing that my site is being monitored even when I'm not there. Avis collecté par et hébergé sur G2.com.

Some times the phone calls could be avoided. We've had fire dept called when clearly there were just employees working or we've been called when a camera set off a false flair (no temps over 68 degrees) and yet they still call and ask if we'd like the fire dept dispatched. Also the delay between when a "fire" starts till when you get a call, can be up to 10+ minutes. Avis collecté par et hébergé sur G2.com.