Avis sur 36 Intelex EHSQ
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À la fois des aspects forts de Q et de HSE dans cette solution numérique. Avis collecté par et hébergé sur G2.com.
La mise en œuvre avec leur partenaire préféré était loin d'être idéale. Avis collecté par et hébergé sur G2.com.
La conversion à Intelex a entraîné des améliorations significatives en termes d'efficacité et de facilité de suivi et d'accès aux données. Avis collecté par et hébergé sur G2.com.
Le support peut être difficile à gérer lorsqu'il est situé dans des fuseaux horaires/géographies différents. Avis collecté par et hébergé sur G2.com.
My experience is mostly in the ESG - Corporate Reporting application, so I'm going to stick to reviewing that. The system is highly configurable if that is what you are looking for. The defined workflow is smooth and provides the opportunity multi-layer data verification. The automated emails to remind users about deadlines and keep them on task are really helpful. It's so nice to not have to think about constantly reminding people to engage with the platform. The data entry is pretty straight-forward and user-friendly. Everyone we deal with at Intelex is professional and friendly. Avis collecté par et hébergé sur G2.com.
My experience is mostly in the ESG - Corporate Reporting application, so I'm going to stick to reviewing that. As a general rule, for the administrator, the platform isn't very intuitive. However once you do figure it out, it all starts to make sense. The problem with that is that as an administrator, you want to be able to contribute heavily to the configuration process, but without the necessary understanding of the system, it's really difficult to make sure the system is what you want it to be. Once the system is set up and configured, you (understandably) have to pay to make changes. If there weren't such a learning curve, it would be a lot easier to make the system what you want it to be from the get-go.
I find that customer service and the ticketing system is hit or miss. Everyone is pleasant enough, but solutions can be slow. Even worse, there's often a barrier to the people you really need to talk to. Every account has a "Customer Success Manager" (CSM). The CSM is your go-between for any support you may need beyond the ticketing system (which handles small technical issues). While they have all been very kind and easy to work with, they also never seem to know what to do. I don 't think this is their fault, but they're a buffer between the customer and the people who do the actual work of fixing a problem. Beyond that, they're always trying to sell you Consulting on Demand (COD) hours. If you need to make any changes, this is the only solution. It wouldn't be horrible except for the fact that you must buy the hours in packages of 10, and if you don't use the hours in a year, you lose them. I think that is a terrible business-model and it really turns me off as a customer. My company refuses this and uses an outside consultant instead, which I think is a missed opportunity for Intelex. Avis collecté par et hébergé sur G2.com.
The user interface is clear and allows for integration with Intelex ACTS which is already implemented for many oil and gas companies. Avis collecté par et hébergé sur G2.com.
There is little to no documenation for the interconnections within the database. Avis collecté par et hébergé sur G2.com.
We have been working with Intelex for the past year and a half. I have enjoyed the custom functionality that comes with Intelex and the mobile use of access. Avis collecté par et hébergé sur G2.com.
At times we stuggle with system delays waiting for the system to load. Avis collecté par et hébergé sur G2.com.
Intelex is easy to use, with a simlilar look and feel across all modules with the number of and variety of modules, many integrated, allowing lots of scope for versatility and integration across EHSQ Avis collecté par et hébergé sur G2.com.
Sometimes Customer Support can be cumbersome, especially in areas where develppment is required and you might have to wait long periods of times for trusted patched to be released. Avis collecté par et hébergé sur G2.com.
Flexibility in design configuration for Environmental data collection
Customer support for new developments Avis collecté par et hébergé sur G2.com.
User friendlyness and platform complexity and speed
Integration and automation of the platform Avis collecté par et hébergé sur G2.com.
The email notifications of incidents are effective. Avis collecté par et hébergé sur G2.com.
The user interface is very difficult to understand for a new system manager. Avis collecté par et hébergé sur G2.com.
Nous cherchions à utiliser intelex. Nous avions commencé avec toute la collecte de données. La vue d'ensemble générale et la convivialité étaient la caractéristique la plus attrayante. De plus, la vue d'ensemble/le design était agréable. Avis collecté par et hébergé sur G2.com.
J'ai manqué l'option de remplissage hors ligne qu'une autre plateforme offrait à l'époque. Cette option permettait à l'utilisateur de remplir un formulaire hors ligne et de le télécharger plus tard, puis le fichier se synchronisait automatiquement. Avis collecté par et hébergé sur G2.com.
Je peux facilement utiliser l'application mobile Intelex pour signaler mes observations sur le site et envoyer rapidement un e-mail à mon responsable hiérarchique si je constate des conditions dangereuses. C'est également utile pour démontrer mon engagement envers la sécurité aux autres employés de mon entreprise. Avis collecté par et hébergé sur G2.com.
L'application de commentaire de conduite est trop rigide et ne reflète pas toujours la capacité du conducteur ou les problèmes que vous pouvez rencontrer en conduisant. Avis collecté par et hébergé sur G2.com.
