Avis et détails du produit de Halp

We have been using Halp for about a year now. We started using Halp as a simple way to submit & track internal IT tickets within Slack. Our entire engineering team has since adopted Halp as the primary interface for all engineering tickets across all departments. The interface is easy for Slack users to adopt, and Halp provides a simple workflow to document issues and track performance. If you currently use Slack and do not have a ticketing system, or have a ticketing system that does not integrate into Slack, I would highly recommend Halp! Avis collecté par et hébergé sur G2.com.

The reporting within the online portal could be more robust, but it has improved greatly in the past year that I have been using Halp! Looking forward to seeing more improvements in the future. Avis collecté par et hébergé sur G2.com.

I think it is simple to use when it comes to managing tickets and keeping everything organized. I also love their answers feature since I make use of that feature very often (for FAQs). I use Halp through both the website directly and through the slack integration. Avis collecté par et hébergé sur G2.com.

I can't think of anything I dislike about Halp since I feel that it is a simple to use app via slack. Avis collecté par et hébergé sur G2.com.

J'adore l'intégration avec Slack. La création d'un ticket est désormais intégrée dans mon flux de travail habituel et mon outil de communication standard. Avis collecté par et hébergé sur G2.com.

Pas de dégoûts ! J'avais plusieurs questions sur la création de recettes mais tout a été répondu dans la documentation de formation. Avis collecté par et hébergé sur G2.com.

HHalp has streamlined our support to our users, especially in a Work From Home environment. Our office communication is exclusively on Slack, so having a system that helps us BUT is also user-friendly - you can't go wrong. Avis collecté par et hébergé sur G2.com.

Halp is pretty notification-heavy, we get pings from our Triage Channel, Request Channel, Atlassian Assist app, and Threads. I know these can be customized but it can be overwhelming at times. Their statistics on the dashboard can be improved - the more stats, the better. Avis collecté par et hébergé sur G2.com.

Cela rend le travail avec cela, ainsi qu'avec Slack, très automatisé. Avis collecté par et hébergé sur G2.com.

rien de spécial pour l'instant, j'ai commencé à l'intégrer avec notre canal Slack car j'ai vu que cela fonctionnait très bien sur l'autre canal de notre Slack, mais à en juger par les fonctionnalités et les caractéristiques qu'il a à offrir, cela semble vraiment prometteur Avis collecté par et hébergé sur G2.com.

Halp is way easier to use on a day to day basis. Slack is used heavily at work, having everything available there makes things easier to follow and gives greater visibility within the team. Avis collecté par et hébergé sur G2.com.

There's a lot of notifications coming from Halp. While customizable it can be a bit much, especially when I get other slack notifications as well. Just takes some setup to make sure you don't get overwhelmed. Avis collecté par et hébergé sur G2.com.

Intégration Slack, gestion du portail web, utilisateurs divers, interactions non-agents, notes privées, et modèles de base de connaissances. Avis collecté par et hébergé sur G2.com.

Halp n'offre pas de synergie entre les espaces de travail Slack et facture par espace de travail Slack, même s'ils appartiennent à la même organisation.

Halp a un niveau premium qui ajoute seulement quelques fonctionnalités que l'on s'attendrait à voir incluses par défaut. Avis collecté par et hébergé sur G2.com.

As an IT Ops lead, Halp is the easiest way to put support at our users' fingertips.

I've used Halp integrated with Jira at 2 organizations now and the level of integration just gets better and better. Avis collecté par et hébergé sur G2.com.

Certain functionality is still missing which makes complex Jira workflows hard or impossible to handle (like approval flows) and request participants are not synced with Jira.

These things are in the pipeline, but I've had to get creative to work around these limitations. Avis collecté par et hébergé sur G2.com.

Simple interface and easy to organize tickets by status. Easy to assign and re-assign tickets. Easy for new staff to learn. I highly prefer HALP over Zendesk because of the simple and clean interface. Avis collecté par et hébergé sur G2.com.

Metrics are lacking. I would like to see more types of reports such as tickets completed per person per day, responses per person per day, etc. I currently have to manually keep track of the tickets I claim and complete per day. Avis collecté par et hébergé sur G2.com.

I love how easy it is for our team, IT Support, to receive tickets from the employees that we service. Seeing tickets in both Slack and the Halp application is beneficial for us, plus the ability to use filters to see specific tickets based on requester, asignee, etc. Avis collecté par et hébergé sur G2.com.

We love the experience on our end managing tickets but we have had a lot of confusion from end users on how to create a ticket. They commonly use @Halp instead and then only respond through e-mail which has caused some issues like attachments not loading correctly or if they have a signature it creates a weird series of attachments in the ticket. Avis collecté par et hébergé sur G2.com.