Avis et détails du produit de Greater Giving

Le site web est facile à utiliser et à comprendre. Avis collecté par et hébergé sur G2.com.

N'ai rien trouvé jusqu'à présent. S'ils ne peuvent pas le comprendre, ils sont là pour vous aider. Avis collecté par et hébergé sur G2.com.

Nous aimons à quel point il est convivial. Et aussi le soutien que nous recevons lorsque nous avons une question. Avis collecté par et hébergé sur G2.com.

Nous aimerions voir une meilleure intégration avec notre CRM principal. Avis collecté par et hébergé sur G2.com.

The most helpful thing about GG is the reporting of all sales and rsvps. I have used spreadsheets previously in capturing sponsorships and RSVPs and doing table assignments. The system is set up to help you do this and certain reports make the job easy. It takes time, but it was amazing and accurate when complete. I also loved how pretty everything is....the platform is glossy, professional looking and intuitive. Overall pretty user friendly. Avis collecté par et hébergé sur G2.com.

My least favorite aspect of GG is having a silent auction only available online. These are my issues:

1. When guests walk into an event, once they get through registration, most prefer not to have to spend more time, especially on the phone, creating a login and pw to bid.

2. The login process is cumbersome (as it would be for anything), but on top of that, we have been to 3 events that use GG, and GG remembers our email address, but expects us to remember our password (who remembers those?), or to set up a new one, which my husband and I both tried to do and it kept spitting us back out to either "forgot your password?" or a previous GG event, NOT the one we were attending in that moment. We almost didn't bother trying to bid because it was such a pain. We tried again, working off our registration welcome link (vs the link that had been shared pre-event) and it finally worked.

3. People 60 and over. many of whom have the deeper pockets, don't like or trust online giving.

4. When I personally attend a social function, I want to visit and interact, either with my plus one, or with other guests. I don't like being glued to my phone to shop or keep bidding on the silent auction. I also like the actual pen and paper aspect of a silent auction because you can see who you're bidding against and that's part of the entertainment for some.

5. All of the silent auctions I have been to that used this had issues when you got "to the end" of the auction items, it takes a few seconds to refresh to see the next section of items (like you used to get to the end of Facebook and have to refresh, especially with bad wifi). The problem is if you don't know there are more items, you might not wait that few seconds; you just assume you're at the end. This was especially frustrating in one venue, where we had great wifi, but slow refresh. Several of our items at the end had very low winning bids because not everyone saw them. We learned this because people were looking for a certain item, and complained that it wasn't on there.

6. When you get outbid, you are texted with the # of the auction item, but no description. If you have bid on a lot of items, and are interrupted by people, food or program, you have NO IDEA what you got outbid on. It's overwhelming, you skip it and when everyone does that, fewer bids happen.

Solutions:

1. Login process could/should be simplified.

2. Either remember us from event to event or delete all logins and pw post-event, so you have to start fresh at every event.

3. I'm not sure this problem is solvable.

4. Can you figure out a way to accommodate online and paper silent auction bidding seamlessly? I bet it can be done!

5. This particular problem made me very frustrated with GG. More so than with the login. Especially since we had good wifi.

6. Can name of package be included with the package # in the text that says you've been outbid? Avis collecté par et hébergé sur G2.com.

I can manage my auction, ticketing, seating chart, donations and sponsorships in one platform that is web based and offers an online auction platform. I have used Auction Tracker paired with a mobile bidding supplier and it was unwieldy and a pain to transfer over right before the auction. I have used Raisers Edge Events module for ticketing and sponsorships and would prefer to use that but they do not offer an auction component and so we made a conscious decision to use Greater Giving even though I have to do a lot of transferring of information into Raisers Edge after the event. Customer service through chat is great and very helpful if I have an issue. Avis collecté par et hébergé sur G2.com.

The learning curve is very steep with Greater Giving bc as a database it has some significant idiosyncrasies that if you do not know about them ahead of time you can make some serious mistakes in setting up your auction/gala. I am not a web designer so my event websites tend to look rather plain compared to the sample ones. They are functional. The reporting is not ideal because in order to import my guest list and who actually attended/checked in into Raisers Edge I had to use two different exports and combine them with a vlookup.

I do use the recommended reports but I also wish that I could get information just in CSV format instead of a Crystal Reporting type of formatting even with an excel export. Avis collecté par et hébergé sur G2.com.

Greater Giving est incroyablement intuitif pour l'utilisateur. Quand je forme des équipes de bénévoles, je sais qu'il ne faudra que quelques minutes pour les mettre à niveau le soir de l'événement. Avis collecté par et hébergé sur G2.com.

Le back-end pourrait bénéficier de quelques capacités de personnalisation supplémentaires, mais en général, il fait tout ce dont j'ai besoin. Avis collecté par et hébergé sur G2.com.

J'utilise GreaterGiving depuis des années et je n'utiliserais rien d'autre pour nos événements ! C'est le plus convivial, un excellent service client aussi. La capacité de glisser les cartes de crédit et de les associer aux numéros d'enchérisseurs est essentielle pour un événement fluide. Les rapports, les formulaires préfabriqués, tous les guides - tellement utiles ! Avis collecté par et hébergé sur G2.com.

Je ne peux vraiment penser à rien qui ne fonctionne pas bien. Si je ne peux pas comprendre quelque chose, je discute ou j'appelle le service client et j'obtiens toujours de l'aide rapidement. Peut-être améliorer la fonctionnalité de certaines choses comme les panneaux d'enchères silencieuses afin qu'ils puissent être modifiés pour ajouter des graphiques. C'est la seule amélioration à laquelle je peux penser ! Avis collecté par et hébergé sur G2.com.

J'aime que Greater Giving ait des capacités complètes pour les événements, y compris la prise de paiements, l'entrée des informations de parrainage, les capacités de placement, etc., et qu'il soit convivial pour la plupart. Avis collecté par et hébergé sur G2.com.

Je dirais que l'inconvénient est qu'il peut être difficile de gérer l'arrière-plan des sites web et j'aimerais qu'ils aient des modèles plus conviviaux. À part cela, il serait utile que ce soit également un CRM complet avec d'autres fonctionnalités. Avis collecté par et hébergé sur G2.com.

C'était facile d'utiliser leur logiciel et le service client était excellent ! Beaucoup de vidéos utiles ainsi que nous avons préparé. Notre vente aux enchères s'est déroulée sans problème grâce à Greater Giving ! Avis collecté par et hébergé sur G2.com.

Il y avait une courbe d'apprentissage pour le logiciel, mais rien que nous ne pouvions comprendre avec un peu de temps consacré à explorer le produit. Avis collecté par et hébergé sur G2.com.

The flexibility of the system...and the high quality technical support Avis collecté par et hébergé sur G2.com.

The systems takes takes time to learn and requires some technical skills Avis collecté par et hébergé sur G2.com.

The reports are generated as soon as your transactions are processed. Avis collecté par et hébergé sur G2.com.

The glitch if you update the Edit page setting and Edit on the Website changes are overwritten. Avis collecté par et hébergé sur G2.com.