Avis et détails du produit de Gainsight Customer Communities

I like the people and how helpful they are when I need support on anything, either incidents/problems or anything to improve my own Community. Avis collecté par et hébergé sur G2.com.

not much to dislike, I am happy so far with the info, tips and help I can get. Avis collecté par et hébergé sur G2.com.

I was involved in the implementation process of setup the platform. I can say that it is easy to configure any step of each phase, starting with internal Insided console authentication methods like identity providers, SSO, etc., ending backed, branding, or content creation.

The customer Success team was very helpful and responsible on time.

The implementation process was fully organized by individual tasks in Asana, with detailed mention of which part must be done by Insided's end, which by the customer, with all necessary articles and documentation. Avis collecté par et hébergé sur G2.com.

During implementation, Insided provided us with unlimited Admin seats for configuration, and it was very helpful in scheduling tasks between the company's core teams.

But, after launching, the number of seats was limited to Admin seats for the console, and additional seats were available for an extra cost. I dislike it because I disagree that provided limited seats are enough to support and manage the community platform, and spending extra money for admins (the expensive price) is not applicable. Avis collecté par et hébergé sur G2.com.

It is user friendly. Very comfortable to use and simple. inSided offers a space for us to share their experiences, insights, and knowledge. This integration enables us to leverage our existing workflows and gather valuable insights from community data. Avis collecté par et hébergé sur G2.com.

Pricing is definitely a pain point for us. Some users may find the platform initially complex or require a learning curve to understand its full capabilities and features. Avis collecté par et hébergé sur G2.com.

Étant nouveau dans l'industrie 'tech', j'ai eu beaucoup à apprendre, et utiliser inSided a été incroyablement facile à utiliser. Il y a tellement d'options, tant de flexibilité et la capacité de s'adapter à vos besoins. Avis collecté par et hébergé sur G2.com.

Mes premières pensées ne sont rien ... mais puisque je dois dire quelque chose, je dirai que le nombre d'administrateurs autorisés dans notre forfait a été un peu difficile parfois mais vraiment pas un gros problème. Avis collecté par et hébergé sur G2.com.

It's relatively easy to configure and get Admins up and running with the software and the online community of users are smart and helpful, so it's great to be able to engage with them and leverage their experience. Avis collecté par et hébergé sur G2.com.

We're a software company with a large family of products and we find that some of the functionality we need to deliver an ideal client experience just aren't present in the product. When we log them as ideas, even though they receive numerous upvotes from other clients that they, too, would like to see the enhancements we request, we just don't see progress. We've had one "deal breaker" enhancement request in the queue for a year now -- Insided says the enhancement is needed, numerous clients on the Insided Community have weighed in to say it's vital for them, too...time and again we've been told it's in "the next sprint" only to have nothing materialize. We've even met with members of the Product team to explain the critical need for the functionality we've requested -- again, they agreed with the need, but a year later, no progress is made. It's very disappointing. Avis collecté par et hébergé sur G2.com.

I really like the fact that it is easy to create different subjects (community/content/ideation/academy etc) in a very easy, informative, and clear matter. It's customizable to our brand which really creates that customer community that we strive for. I also particularly like our CSM who is always very helpful and can think outside the box when it's needed. This definitely makes our experience much nicer when someone is proactive and really thinks about how we can optimize the platform in a better way. Avis collecté par et hébergé sur G2.com.

I find the reporting options a bit limited. There are some (in my opinion) basic data points I would like to get better reporting on, but it's not possible to extract these reports from the platform. Most of the time there are some workarounds, but I feel it would make my life easier if there would be a more sophisticated reporting dashboard. Especially as upper management would like to see these as well and it currently requires quite a lot of manual work to do this.

I also think the back end could use some modernization in terms of look and feel :) Avis collecté par et hébergé sur G2.com.

inSided permet à nos clients de s'entraider, augmentant ainsi leur fidélité à notre produit. Une fois que vous commencez à évangéliser un produit ou à fournir un support de base pour un produit, vous êtes beaucoup plus susceptible de plaider pour son utilisation continue. inSided offre à nos clients un espace pour fournir un support stratégique et technique à d'autres clients, les rendant plus fidèles à notre produit et plus habilités à améliorer leur utilisation de notre produit. Avis collecté par et hébergé sur G2.com.

Dans notre configuration initiale, nous avons rencontré quelques problèmes pour créer des tickets Zendesk au nom des clients depuis l'interface utilisateur d'inSided. Nous avons maintenant pris le coup de main, mais avoir plus de conseils sur la configuration de cette intégration aurait été fantastique. Avis collecté par et hébergé sur G2.com.

Insided is an easy-to-use platform that allows customers to interact and have conversations easily. I like that the platform will enable you to develop on top of it so that you can customize and make it an extension of your brand. The backend is simple to navigate, and basic analytics are quick to get. Avis collecté par et hébergé sur G2.com.

Insided is exceptionally behind on some core functionality that would help us drive outcomes through the community. For example, being able to email community members to get them re-engaged. I also wish that it provided more ways to drive acts of customer advocacy and to gamify customer behaviors. Unfortunately, every time we bring up missing features, we get a very vague "it's on the roadmap" with zero commitment to when they will deliver it. I had hoped that under Gainsight's leadership, they would have the resources to innovate and deliver faster, but that hasn't transpired. Avis collecté par et hébergé sur G2.com.

I really love that it syncs with our other platforms to allow us to analyze and gather insights faster. Our customers are more engaged than they ever have been and are experiencing dynamic growth of the self-help community. We also love the feature for customers to give feedback and request features and for us to show product team the ARR value of these requests because it is synced with salesforce. Avis collecté par et hébergé sur G2.com.

Could be more options without custom HTML Avis collecté par et hébergé sur G2.com.

La facilité de créer les éléments constitutifs de votre communauté est vraiment bien articulée et facile à réaliser sur Insided. De la création d'un système de points pour la gamification à une structure et des ressources pour les utilisateurs, cela englobe la fondation de la construction de la communauté. Avis collecté par et hébergé sur G2.com.

Bien que les widgets offrent une excellente base de départ, il n'y a pas beaucoup de personnalisation que vous pouvez faire avec les widgets eux-mêmes pour vous différencier des autres expériences internes. Avis collecté par et hébergé sur G2.com.