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Avis sur 4 eFulfillment Service
Their ability to complete the deliveries. Nothing else they did was right and I had to pay out of pocket for their lack of ability in quoting the service for delivery of ONLY 60 packages, I can not imagine how they handle larger orders. Avis collecté par et hébergé sur G2.com.
The start was me asking a lot of questions about how everything worked trying to get a sense of how much this would cost to correctly price the service myself and it would not cut into my profits. The first terrible thing is in stead of having someone manage your account and help you with everything they have you talk to 3 different people in different departments, none of whom are really helpful, they seem to be but they all give contradicting information that eventually led to a lot of mistakes on their part.
First thing I find infuriating is their lack of ability to just give a simple quote, this was the service needed for delivery of 60 packages, no more, they market themselves for "small or medium" companies, and this very much qualifies as a small company wanting to deliver 60 packages. They give you a table of prices and "let" you do an estimate yourself (thus taking no responsibility for their lack of action). I talked about my estimate with my account manager who sent me to another person that told me my estimate appeared to be correct so we could move to the next phase which is creating an open account with them where you let them charge you openly as they see fit. They told me that they needed about a week to deliver all products, but they recommended leaving the account open for at least 4 weeks, they told me that the only charge would be for storage and since there were only small packages the fee would be small.
I agreed, and let the 4 weeks past. Finally all the products were delivered and they sent me an invoice. Now the first quote was for 500 USD they told me that should be more than enough for all deliveries. I deposited 700 in hopes that it would cover the extra expenses and some extra money in case they needed it. the quote was for an extra 120 US (on top of the 700 which were already spent) when asked for an explanation they said simply that the weight I had calculated did not account for their choice in package protection which led to an increase of about 3 dollars per package (which seemed plausible). Then I saw that they were charging 22 USD per week of "account fees" which is basically answering a message weekly. Finally I told them that i wanted to close the account, they advised to leave it open another full month because they thought they might get some items back and it was best to have the account open. (this was another 88 USD of course which they did not say). I told them i wanted to close it anyway, to which they sent a final invoice of 80 USD of "miscellaneous" which i told them to explain and they said that it was a fee for closing the account. Which in the whole process they never told me about.
All in all it was hell, from an initial budget (which they approved) of 500 USD I ended up paying DOUBLE the amount, basically because they wanted to. I have dealt with many fulfillment companies and this is by far the most misleading and plain crooked company.
I am sorry i can not recommend them to anyone, I hope people go to more professional businesses and stay away from this one. Avis collecté par et hébergé sur G2.com.
My company has been using eFulfillment Service for about 5 years now, with volume of about 3,500 parcels per year. We've had our ups and downs with EFS over the years. Early on EFS had very slow ship times, with regular ground shipments usually taking 2 to 3 days to ship after they received an order. Fortunately in 2016 they greatly reduced that to same day shipping on ground orders that came in by early morning.
Important for anyone linking their shopping cart to EFS (almost everyone), EFS does not offer two-way XML data exchange with carts, so your cart can send them orders, but they cannot send stock data back to your cart to keep stock levels current in your shopping cart. However, you can hire a coder to write a custom XML app to do so if you have the money.
One area that EFS does well at is the variety of carriers and shipping types offered, particularly with lower-priced overseas shipping options and 1st class mail for small inexpensive light items. The latter has allowed us to beat the competition on shipping costs for small low-priced items.
Historically, we had very little loss from stock missing or theft, but that increased significantly in 2016, with losses apparently from theft or loss of stock, not accounting errors. EFS does pack shipments well so we had very few losses from damaged shipments. Stock accounting errors have become more frequent, with significant losses that we had to haggle over being reimbursed for, and having to provide documentation to prove quantities shipped to them. While ship times improved greatly and satisfactorily in 2016, stock check-in times became ridiculously slow, with a week to 10 days to check in our stock being the norm since August of 2016. We were initially told these very long check-in times were due to the pre-holiday season approaching, but those excruciatingly slow check-in times have continued into March 2017. EFS is apparently undergoing some sort of staffing crisis, because they have given up on even responding to our requests to get our shipments to them checked into stock. I'm looking for a new fulfillment service since we can't afford to plan on 10-day dock to stock times. I suspect EFS is too small to compete effectively with the big boys. I also suspect many of the glowing 5-star reviews elsewhere were planted by EFS, and small businesses who don't have much experience with fulfillment services. Avis collecté par et hébergé sur G2.com.
Extremely slow stock check-in times, 7 to 10 days being the norm as of March 2017. Lack of 2-way XML shopping cart integration, so stock inventory data cannot be sent to shopping cart. Avis collecté par et hébergé sur G2.com.
Excellent service. Reasonable fees. Ease of using product. Avis collecté par et hébergé sur G2.com.
No warehouse locations outside USA and would love to see that. Avis collecté par et hébergé sur G2.com.
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