Chaser a beaucoup de fonctionnalités telles que la création de rapports, l'envoi d'emails et même la collecte d'argent. Il s'intègre bien avec Xero et notre système de messagerie, Google. Ils offrent également des services de contrôle de crédit ainsi qu'un service de recouvrement de créances sans frais en cas de non-recouvrement, ce qui est excellent. Il est très facile à utiliser et à mettre en œuvre selon nos besoins actuels. Le support client est également incroyable, très rapide à répondre et facile à contacter. Avis collecté par et hébergé sur G2.com.
Il est limité à l'envoi d'e-mails à partir de 1 ou 2 comptes, et ne peut pas être adapté en fonction du responsable de compte qui a vendu l'affaire. Avis collecté par et hébergé sur G2.com.
36 sur 37 Avis au total pour Chaser
Sentiment de l'avis global pour Chaser
Connectez-vous pour consulter les sentiments des avis.
The automation and less human intervention. This gives us confidence that nothing is also missed. It is easy to implement and the support was brilliant from the team. Avis collecté par et hébergé sur G2.com.
The promises or commitments scheduled, there is not queue or list of these. I made the suggestion to the onboarding team and they are looking at this. Avis collecté par et hébergé sur G2.com.
Chaser is a very aforadble but powerful tool. It's made Credit Control a breeze as it basically runs itself thanks to the API with our accounting software. Avis collecté par et hébergé sur G2.com.
The way it groups invoices together can sometimes lead to multiple emails going out at once Avis collecté par et hébergé sur G2.com.
Configuration rapide et facile, intégration transparente avec Xero. Synchronise immédiatement les modifications / mises à jour effectuées dans Xero.
Rédaction claire et efficace des modèles d'e-mails.
La planification automatique libère beaucoup de votre temps et Chaser recommandera les meilleurs moments pour envoyer des e-mails.
Option de ne pas relancer certaines entreprises ou factures. Cela est utile lorsque vous savez que quelque chose a été payé mais n'apparaît pas encore sur Xero.
Le support de l'équipe Chaser est bon.
Équipe de recouvrement dédiée qui est excellente. Avis collecté par et hébergé sur G2.com.
Rien que je n'ai pas aimé, mais des choses que je pense pourraient être ajoutées ou améliorées :
Nous avons constaté que les évaluations des payeurs n'étaient pas des reflets précis.
Chaser Pay a pris trop de temps à mettre en place.
J'aimerais que la vérification de crédit s'étende à l'international et qu'une fonction d'accord de crédit soit ajoutée au service.
Je me perds un peu dans l'interface. Il y a probablement beaucoup plus à utiliser que ce dont je suis conscient. Avis collecté par et hébergé sur G2.com.
Nous utilisons Chaser depuis environ 2 ans maintenant et wow, cela a permis de gagner tellement de temps en évitant d'écrire des emails manuellement et nous pouvons décrocher le téléphone immédiatement. C'est vraiment simple à utiliser et contient toutes les factures qui sont en retard/à échéance. Vous pouvez modifier le modèle pour lui donner une touche humaine et moins automatisée, ce qui est un énorme avantage. Avis collecté par et hébergé sur G2.com.
Il n'a pas de fonctionnalité pour inclure des crédits, ce qui est dommage, car nous avons parfois des clients qui nous conseillent que nous avons tort car il y a un crédit sur le compte. Les e-mails ne sont parfois pas envoyés en raison d'un problème en arrière-plan dont nous ne sommes pas conscients. Bien que ces choses arrivent, généralement Chaser les résout en temps opportun. Avis collecté par et hébergé sur G2.com.
The ability to segregate customers into profiles i.e. those who need a reminder before the invoice is due or those who pay by DD and shouldn't be chased. Avis collecté par et hébergé sur G2.com.
Xero is catching up for basic chasing so the use case is more specialised. Avis collecté par et hébergé sur G2.com.
Ease of setup of Chaser with Xero . Much better than using the built in Xero debt chasing system as where a customer has multiple invoices outstanding it will consolidate the chasing onto a single email. We set the system to chase every Tuesday at 11am. Customer support and account management is responsive. Avis collecté par et hébergé sur G2.com.
The workflow of the system in relation to in-house telephone chasing does not work for us so we end up using manual work arounds Avis collecté par et hébergé sur G2.com.
The automation - enabling schedules and creating templates easily to configure how and when you want to chase clients is a lifesaver. Using Chaser has helped save a lot of time that would have been spent chasing debt manually and has helped us to get paid quicker. Avis collecté par et hébergé sur G2.com.
If an invoice is raised and added to our accounting system in between the internal chaselist reminder is sent to us by Chaser and the timing of the chase, these invoices can be included in the chaselist, which is not ideal. I'd like some kind of notifcation system to notify me of this and allow me to pause or stop a chase on these invoices. Avis collecté par et hébergé sur G2.com.
We've been useing Chaser for almost 3 years in our accountancy firm. Our industry in the UK is known for bad payers and chasing clients for payment used to be a painfully manual process at month end. I use Chaser on a daily basis.
The customer support is fantastic. It is so refreshing to have the same person consistenty looking after you.
New features get released regularly. If there are small issues or areas that you feel could be improved, simply report them and they get actioned very quickly. They are more than happy to get feedback.
You can segment the client base so that not every client receives the same wording - you can be gentle with some and more aggresive with others.
We are trying out the SMS feature on a sample of clients to see if this is more effective than email.
Set up and integration with Xero is very good and changes come through instantly.
The customer payment portal is worth it on its own. It is such a useful feature and looks professional. It is self service, so clients can download invoices adn generate statements whenever they want, reducing the admin time of us having to send copy invoices. Our payment portal is integrated with Stripe which can also handle direct debits which is very clever. Avis collecté par et hébergé sur G2.com.
It would be good if the product roadmap was made public or to have an ideas page where users could vote for features.
It is a bit pricey, but the time savings pay for themselves. Overages were expensive on our old plan but we have now been moved to a slightly more expensive 'base' plan with no overages which is great.
Not a fault of the product itself, but I think once our clients realise that it is automated emails being sent out, the chasers lose their 'power' and get ignored.
Chaser charges a % on top of the Stripe fees for processing card payments which gets expensive, considering we already pay for the payment portal feature. Avis collecté par et hébergé sur G2.com.
- automates the credit control process, from sending reminders to escalating actions, saving valuable time and resources, especially when managing this function on behalf of many clients
- Reminder / chase templates can be easily customised, ensuring a professional and personalised approach to each client's preferences in adopting a tone that's more suited to them.
- Seamlessly integrates with popular accounting software like Xero and QuickBooks, minimising manual data entry and errors.
- Provides insights into customer payment behavior, helping our us identify potential late payers and take proactive measures for our clients.
- Customer support is great & it is easy to set up / implement Avis collecté par et hébergé sur G2.com.
- I had issues with the automated nature of chases which could not be turned off. Especially when bookkeeping hadn't been updated. However, this has now been resolved and you can just chase manually if you wish.
- I would love to see integration with the likes of NetSuite to be used by larger SMEs. Avis collecté par et hébergé sur G2.com.
Chaser is a simple, easy to use platform for alot of your Credit Control/Collections requirements. It is easy on the eye with easy navigation but comes with a reactive and helpful support team. The integration with Xero is great and works a good speed and each element of the Credit Control process is considered from email templates, SMS (for individuals) letters, and the option to use their Collections Team which is professional and quick with communication with updated. Avis collecté par et hébergé sur G2.com.
There are many areas of improvement for this system in terms of bolt ons, the internal dialling options, the blockiness of the schedules and the reduction in reporting functionality, however feedback is always welcomed and they continue to development the platform based on the end users wants and needs. Avis collecté par et hébergé sur G2.com.
