Canto Avis & Détails du Produit

Sacré bleu !! Nous aimons Canto ! C'est essentiellement comme avoir Google Images pour vos photos/ressources. Il est facile de rechercher et de taguer des images. Vous cherchez une photo avec beaucoup d'espace blanc pour un site web ? Pas de problème ! Vous n'avez plus besoin de faire défiler des milliers d'images à la recherche d'une photo avec de l'espace blanc parce que vous avez tagué vos images et vous pouvez facilement la retrouver avec la recherche. Tellement facile et cela fait gagner tellement de temps. La fonctionnalité de reconnaissance faciale est ÉNORME. Cela vous prend-il des heures pour chercher dans les photos afin de trouver celle que vous cherchez d'une personne spécifique ? Plus maintenant ! Vous pouvez la rechercher, et voilà ! Vous l'avez sous la main ! L'intégration avec Adobe est fantastique. Vous n'avez pas besoin de télécharger chaque image puis de l'insérer, elles sont toutes directement dans une bibliothèque dans l'application Adobe (et devinez quoi ?! vous avez toujours toutes les mêmes excellentes fonctionnalités de recherche, donc vous n'avez pas à passer des heures à faire défiler). Si vous êtes une marque, vous avez BESOIN de Canto ! Cela vous fera gagner tellement de temps, vous me remercierez plus tard, et cela vaut chaque centime ! Il y a beaucoup de DAMs là-bas, j'ai rencontré et parlé avec tous. Canto est sans aucun doute le meilleur. C'est fantastique ! Avis collecté par et hébergé sur G2.com.

C'est lourd à apprendre. Il y a beaucoup de fonctionnalités. Peut-être trop de fonctionnalités, ce qui semble parfois un peu accablant. Ils ont une équipe FANTASTIQUE qui fait un processus d'intégration de plusieurs semaines avec vous. Et leur service client est excellent si vous avez des questions plus tard. Avis collecté par et hébergé sur G2.com.

Canto is an excellent digital asset management (DAM) platform. This is our first DAM, so shifting our processes, developing best practices, and training was a significant lift at the start. Our implementation manager at Canto, Meghan, was knowledgeable, thoughtful, and patient as we moved through the setup and training. She took the time to answer questions, offer resources, and got answers when we had unique requests.

The platform itself is easy to use, straightforward, and offers a lot of customization for us. Canto also provides a plug-in to InDesign (Canto Connect), which was a key factor in deciding to go with Canto. While we considered other DAM options, Canto had the most approachable way to integrate images from the DAM to projects and maintain the integrity of the files and the security of copyright agreements. Avis collecté par et hébergé sur G2.com.

There are some limitations in the backend file structure or metadata when loading to the system, however, the Canto team is nimble and R&D listens to customer comments and works on improvements. Otherwise, no major issues at this point. Avis collecté par et hébergé sur G2.com.

The initial sales demo and calls were informative, providing clear answers to our questions. Avis collecté par et hébergé sur G2.com.

As an organization, we made the decision to purchase this subscription under very specific terms, including a delayed implementation start date of January 2024. However, we were pressured by the sales team to sign the agreement before the end of November 2023 due to pricing constraints that would not extend into December.

Despite our clear timeline, an unexpected staff transition in December left us unable to begin implementation as planned. We reached out that same month to request a deferment, knowing that we would not be able to proceed for the first eight months of 2024. That request was ignored until we followed up again in January, at which point we were informed that no adjustments could be made due to the signed contract. Additionally, the original sales representative had left the company, leaving us with no point of contact who had been involved in our initial discussions. This response made it clear that our business was not valued and that there was little regard for building a trusted relationship with us as a new customer.

Despite numerous emails throughout the year, we finally met with an account representative on December 13, who assured us they would explore potential solutions. However, despite multiple prior outreach attempts—starting with an initial email in September—there was no follow-up after that meeting. The only communication we received was an invoice for payment. Even after reiterating that we were still awaiting a resolution, the only response came from the accounts payable department.

Now, after eight weeks of silence, we have finally received a follow-up, only to be offered a mere six-month extension—despite having already paid for an entire year of service that we have been unable to use and demanding another year of payment with no clear path of onboarding or implementation. This offer does not acknowledge the challenges we faced, the lack of communication, or the fact that we have been trying to resolve this issue for months.

We are extremely disappointed by this experience. The lack of responsiveness, inflexible policies, and disregard for customer needs reflect poorly on the company’s commitment to service and support. We had hoped to establish a productive, long-term relationship, but this experience has left us questioning whether this is a company that truly prioritizes its customers. Avis collecté par et hébergé sur G2.com.

It has great tools to search for assets, download and manage the galleries. The search tool is quite good. Avis collecté par et hébergé sur G2.com.

The experience of uploading assets has issues. The suggestions for TAGS is too aggresive, and the suggestion should not take precedent, especially if it does not start with the same spelling as what was typed.

For example the tag FISH, and the suggestion is ICE FISHING, and we have to redo the process several times to ensure the correct tag is entered.

Pressing enter after adding a TAG, makes the cursor dissaperar and the user has to select the input bar again for every tag. Best practice is that Enter selects the tag and keeps the curson on the same dialogue box so a new TAG can be added.

The Chat bubble is very annoying, it covers the Download Button when the Download window is opened.

When I create a single download preset for a Portal, and no other alternatives existe, Do we really need to go through all the selection process? Can it go straight to download with the preset, just like it does when you download the original?

When sharing a URL to a folder from the main library, with a user who is only in a portal but has access to the same folder I'm sharing, it's a very convoluted process to go to the portal that that user has, and share that URL.

Is there a way to share a URL that will open that folder to all of those who have access? It becomes very tedious to go to different portals, select the URL and share each URL with the different users when working with users who are using different portals. Avis collecté par et hébergé sur G2.com.

I like that it's very customizable with lots of eco-systems to help streamline and group work or departments to ensure everyone is getting access to the assets they need. The integration was so seamless and since the look and feel is similar to Google drive it was easy to implement and use. The customer support is very quick and helpful. Since switching to Canto we had an increase in platform use and reduced the amount of assets that were lost in our 'asset graveyard'. I use this took in our marketing department every day! Avis collecté par et hébergé sur G2.com.

I wish you could group assets together in the same sizes instead of having them upload as separate assets but the in-tool resize and crop feature is top notch! Avis collecté par et hébergé sur G2.com.

Our team uses Canto to store and organize our photos, branding, and internal image assets. Images in our library are tagged and categorized, and facial recognition is used to identify the people in our photos. This type of image organization has made it easier for colleagues to view, share, and search for photos and assets within our image collections. Avis collecté par et hébergé sur G2.com.

It takes quite a bit of time to organize things, adding information to images, and making the assets information-rich. I have also gotten error messages when uploading images more than once. Avis collecté par et hébergé sur G2.com.

Équipe de mise en œuvre utile, de nombreux excellents tutoriels/informations. Avis collecté par et hébergé sur G2.com.

Aucun inconvénient à part le fait que je n'ai pas encore utilisé toutes les excellentes fonctionnalités qu'il offre ! Avis collecté par et hébergé sur G2.com.

I like the tagging feature and ability to share content out to clients without them having full access to our account and they can share with attendees that have been at an event. Avis collecté par et hébergé sur G2.com.

There are certainly glitches and the system can be a bit slow and rudimentary. For example within an album trying to create a new section and having the images show up in a section below but the title not appearing after several reattempts to log in. Another issue is when faced is when using the mobile upload function it takes an extensive amount of time even if you are on a strong wifi network. Sometimes it crashes and you have to start over on the upload. Avis collecté par et hébergé sur G2.com.

Canto is so user-friendly and easy to navigate. It arranges all digital content into an easy-to-use platform that can be shared internally and externally with ease. The search feature in Canto is excellent! Avis collecté par et hébergé sur G2.com.

The one thing we have struggled with Canto is that multiple people cannot contribute to a collection. This feature was possible in Merlin and we lost that during the migration to Canto. We have teams that curate/add pictures to a folder in SharePoint and Canto not being able to allow this feature makes us have to contineu to use SharePoint. Avis collecté par et hébergé sur G2.com.

Nous cherchions une plateforme capable d'héberger nos vidéos de sermons (.mp4 et .mov), fichiers audio (.mp3), plans de leçons (PDF et Microsoft Word) et graphiques (PSD, JPG, PNG). Nous avions nos fichiers dans environ 20 emplacements (emails, Dropbox, OneDrive, ordinateurs individuels, serveurs) et ils n'étaient pas organisés. Nous cherchions une solution qui hébergerait tout et permettrait aux membres de l'équipe de rechercher les fichiers et d'être conviviale pour eux. Canto a fourni cela. Nous avons créé une procédure opérationnelle standard pour la saisie des données (c'est-à-dire, procédures de nommage des fichiers, liste de mots-clés, etc.). Cela a bien fonctionné. Avis collecté par et hébergé sur G2.com.

L'une des raisons pour lesquelles j'ai choisi Canto était qu'ils fournissaient des URL directes et des liens cloud. Cependant, je ne peux pas utiliser ces URL directes sur notre application mobile ou d'autres applications. Je dois toujours télécharger la vidéo et les télécharger sur ces applications. Donc, ils ne sont pas utiles lorsque j'essaie de les utiliser dans d'autres applications. Ils semblent ne bien fonctionner que lorsqu'on les envoie à d'autres pour ouvrir le fichier. Avis collecté par et hébergé sur G2.com.