Avis et détails du produit de C-Zentrix Contact Center

Bestest thing about C-Zentrix is that it has got easy-to-use UI and the smoothest call management system too. It helps align our customer interactions with various features like autmatic call distribution & monitoring. Avis collecté par et hébergé sur G2.com.

My pain point is the reporting dashboard. It could be more intuitive, as some metrics require extra steps to access. And not to forget the occasional lags during high call volumes that affects our user frequency response time alot, this needs a fix. Avis collecté par et hébergé sur G2.com.

Like about C-Zentrix Contact Center about Omnichat Support, User Friendly Support & Interface, CRM Interface and afforable price. Use daily for customer and client support with the help of omni. By dashboard we have easily understanding for data that we use on daily basis.C-Zentrix is a reliable call center software that helps businesses manage customer interactions easily. It offers useful features like call routing, IVR, and reporting, making it efficient for customer support teams. Avis collecté par et hébergé sur G2.com.

Dislike about C-Zentrix Contact Center is about Limited Present in market, Advance feature missing like AI tools and Occassional downtime. Avis collecté par et hébergé sur G2.com.

The best thing which plays the Role in C-Zentrix is the IVR's system. Can do the Major changes in IVR in few Clicks easily. Avis collecté par et hébergé sur G2.com.

Sometime the Cloud of C-Zentrix works slow. Maybe this is impacted due to Internet. Avis collecté par et hébergé sur G2.com.

Cloud téléphonie facile à utiliser pour le service client, agent dédié et portail administrateur avec des données robustes pour la mise à jour et les retours intradépartementaux. Disponibilité du service client 24h/24 pour tout changement. Avis collecté par et hébergé sur G2.com.

J'utilise Czentrix depuis plus de 7 ans et il y a très peu de choses à ne pas aimer dans les services. Avis collecté par et hébergé sur G2.com.

Recently used CZ Omni and I liked the user interface and easy integration with other 3rd party tools such as CRM etc. I am impressed with their language (multi) language support and reports. Overall.. great tool. Avis collecté par et hébergé sur G2.com.

Overall everything is good but costing & tech support can be looked at. Otherwise everything is fantastic.. Avis collecté par et hébergé sur G2.com.

it has user friendly interface and call management features Avis collecté par et hébergé sur G2.com.

sometimes it too lag so unable to do things in particular time Avis collecté par et hébergé sur G2.com.

it have an ability of integation helps to deal with more customers Avis collecté par et hébergé sur G2.com.

it is expensive and doesnt have more features Avis collecté par et hébergé sur G2.com.

It is so easy to use software and i also liked that we can provide the customer support as on voice,mail,chat etc that feature is very helpful for us. Avis collecté par et hébergé sur G2.com.

when it on high traffic is seam to have some lagging and latency issues which are get solved after some time but it is sometime a time cosuming factor Avis collecté par et hébergé sur G2.com.

The connection to the call center is well-suited for integration Avis collecté par et hébergé sur G2.com.

No dislike i found till now, more over good Avis collecté par et hébergé sur G2.com.

The easy available option of applying breaks and to monitor the productivity Avis collecté par et hébergé sur G2.com.

Methods which works as a Loophole of avoiding work Avis collecté par et hébergé sur G2.com.