- Zoho CRM Plus is a platform that combines elements of a CRM and marketing automation platform, with added customer service and detailed reporting capabilities.
- Users like the ability to customize module fields and layouts, the ease of adding leads or contacts from Outlook to Zoho CRM, and the platform's user-friendly interface and customization options.
- Users experienced issues with the store checkout process, found the custom reporting module clunky and tough to use, and reported that the platform's integration with other software was sometimes difficult and time-consuming.