Reseñas y detalles del producto de VisualSP

VisualSP has been a great tool to provide better context within all of our commonly used Office 365 applications. We had initially integrated the software within our Microsoft Dynamics environment. Still, we saw the value it was providing and branched out to a range of other Microsoft applications that have helped provide effective tutorials and walkthroughs for our processes. Eric and Amanda have also been pivotal in providing support and sharing knowledge on Visual SP. The daily office hours provided by VisualSP have also enabled us with a space to seek advice and better understand how to create useful help items that directly benefit our user experience. Reseña recopilada por y alojada en G2.com.

The software can be slightly inconsistent at times with help item placement but overall this has been resolved by the team at Visual SP on a consistent basis Reseña recopilada por y alojada en G2.com.

La capacidad de crear tu propio contenido, así como tener una colección de artículos ya hechos. Reseña recopilada por y alojada en G2.com.

La única desventaja que hemos encontrado es que no se integra con las aplicaciones del cliente, pero dado lo útil que es en el navegador, es un pequeño precio a pagar. Reseña recopilada por y alojada en G2.com.

El producto fue muy fácil de implementar y simplemente comenzó a funcionar. Encontramos especialmente útiles el conjunto de módulos de capacitación predefinidos. Nuestra experiencia previa con soluciones DAP ha demostrado que se requiere un esfuerzo considerable en la creación de contenido. Cuando el contenido ya está preparado, el nivel de esfuerzo para iniciar y mantener VisualSP se reduce a casi nada. Hemos utilizado soluciones DAP competitivas antes de cambiar a VisualSP y encontramos que la facilidad de uso, el mantenimiento, la creación de contenido y el soporte son un soplo de aire fresco. La solución está bien arquitecturada, bien diseñada, optimizada, tiene un precio razonable y viene con una gran cantidad de contenido. ¿Qué no gusta? Reseña recopilada por y alojada en G2.com.

No he encontrado nada sobre este producto que no me guste. Reseña recopilada por y alojada en G2.com.

The fact that it remains hidden yet available at all times for me to use the help when I need it. I love how help content is easily searchable and relevant to what I am looking at on the screen. Reseña recopilada por y alojada en G2.com.

I hope the app can display content with other on-cloud apps that are may not be widely used like Office or Salesforce \ Dynamics. With cloud-based apps, I have to keep the browser open or apps open to leverage the help thus hoping there is a way to access help without launching the browser. Reseña recopilada por y alojada en G2.com.

With the planned rollout of our new digital collaboration world, we wanted to enable our users to self-help. We identified following criteria:

○ Low operating costs

○ Use of available Microsoft learning/help content in real time

○ Availability of the solution in multiple languages and customizable

○ Context-based help

With VisualSP we found the ideal product and partner. The VisualSP extention helps us to provide a selection of context-based, snackable help items at any time and where it's needed. To narrow down the search for the user, the inline help offers information right at the source.

The only requirement that was not covered at that time, was a place where all the help items can be found - kind of a first touch point when the user has a question about digital collaboration. Hence we partnered up with VisualSP and developed a web part for SharePoint which can display and filter specific help items. Check out this page if you want to learn more about this specially developed SharePoint Web Part.

This example shows perfectly how VisualSP engages with customers. At VisualSP I do not feel like a customer but like a partner. This strength sets VisualSP apart from their competitors. Reseña recopilada por y alojada en G2.com.

Nothing to share here….

I was very satisfied with the cooperation between Emmi and VisualSP.

You can read more about our experience under "What do you like best?". Reseña recopilada por y alojada en G2.com.

Simplicidad y costo de la solución en comparación con otras en el mercado.

Compromiso con la alta dirección durante la preventa.

Comentarios tomados en cuenta e implementados.

Buenos sistemas de soporte al cliente y llamadas comunitarias con otros clientes para aprendizajes compartidos. Reseña recopilada por y alojada en G2.com.

Nada hasta ahora, ¡todas nuestras preocupaciones y comentarios han sido tomados en cuenta! Reseña recopilada por y alojada en G2.com.

VisualSP is incredible for just-in-time software training for browser based tools, enabling scale adoption. It also works well for onboarding and maintenance notifications. Also, the company is responsive and support is excellent. Reseña recopilada por y alojada en G2.com.

There are two limitations. One, the tool is for the browser only, although it can be used on almost any app in the browswer, either a Microsoft tool such as Dynamics or SharePoint or your custom software. Two, the same as any tool in this space, keeping all training content up to date is challenging. There is a bit of a learning curve to use the tool, but given how many features and options it has that is probably inevitable. Reseña recopilada por y alojada en G2.com.

We are at the start our our VisualSP journey, but the superlative customer service and wealth of knowledge held by the employees is one of the big strengths. There is such a well-documented need for this type of solution and I'm confident about its ability to help in a variety of ways. Reseña recopilada por y alojada en G2.com.

Aside from the need to spend some time setting it up and maintaining it (which is more of a given than a downside) I haven't yet come across any major things I dislike. Reseña recopilada por y alojada en G2.com.

Fácil de usar, funcionalidad muy intuitiva, bajo mantenimiento, confiable y gran apoyo del equipo de VisualSP. Reseña recopilada por y alojada en G2.com.

No tengo ninguna preocupación específica hasta ahora. Reseña recopilada por y alojada en G2.com.

VisualSP is very intuitive and easy to use as an admin and as an end user. It is easy to create custom content as an admin and even easier to access the custom content as an end user. Help is available when users need it most, in the easiest way to find it. Reseña recopilada por y alojada en G2.com.

No downsides from an end user perspective. As an admin, I do not have a background in HTML so completing extra customizations requires a bit more time for me to learn; but VisualSP's customer support as well as the Services Lead assigned to us are very quick to respond to any questions or issues I am having. Reseña recopilada por y alojada en G2.com.