Alternativas de TheLoops Mejor Valoradas
7 TheLoops Reseñas
El lanzamiento de The Loops ha sido un cambio radical. Ha aumentado la productividad enormemente para agentes y gerentes, haciendo las tareas más rápidas y fáciles. El tiempo de incorporación se ha reducido, poniendo al día a los nuevos miembros del equipo rápidamente. Esta eficiencia se ha traducido directamente en mejores experiencias para los clientes, con nuestros equipos más receptivos y conocedores. The Loops realmente ha elevado el estándar de cómo operamos y servimos a nuestros clientes, marcando un paso significativo hacia adelante en nuestra búsqueda de la excelencia. Reseña recopilada por y alojada en G2.com.
No nos hemos encontrado con nada que haya sido un impedimento. Como con cualquier sistema, tienes que entrenar los modelos y solo son tan buenos como los entrenes. Creo que teníamos expectativas adecuadas aquí durante la implementación, lo cual ayudó. Reseña recopilada por y alojada en G2.com.
I had met with so many different AI companies that were marketing themselves as AI for support. They were all not the right fit. None of them understood my use case, or that I didn't want a chat bot. When I met Somya and Jaclyn in person, I could tell their approach to using AI was difference. After meeting with their AE, Jordan, I confirmed my initial thoughts. The number of features they have to use the data is impressive, and they were the only solution that was able to create an integration for a software for me. Everyone else said no and that it was far out on a timeline for them to be able to create it. Reseña recopilada por y alojada en G2.com.
There are a lot of integrations that have to get setup in the beginning. Some of the documentation was unclear, and required a bit of back and forth to get it in place but ultimately once setup the process has been pretty easy. Reseña recopilada por y alojada en G2.com.
estadísticas y análisis hechos fáciles, con todos los informes. muchas características y fácil implementación, y amigable para el usuario. Reseña recopilada por y alojada en G2.com.
nada en particular, pero personalmente no me gusta que aparezcan muchas ventanas. Reseña recopilada por y alojada en G2.com.
El equipo con el que trabajamos en The Loops es muy adaptable. Están dispuestos a escuchar y aprender para implementar cosas que ayudarán a nuestro equipo. Son realistas con los plazos y cada reunión de seguimiento está muy bien organizada y los proyectos se rastrean bien. Reseña recopilada por y alojada en G2.com.
Si se utiliza The Loops para el aseguramiento de la calidad, hay espacio para el crecimiento en sus integraciones. Creo que esto vendrá con el tiempo a medida que la IA continúe desarrollándose. Reseña recopilada por y alojada en G2.com.
The platform is as powerful as you want to make it. It allows a ton of integrations that are easily configurable and many of them comem out of the box. TheLoops team is very responsive to feedback and helpful whenever any questions or issues arise. The detail and depth of the data that you can bring into the platform and then visualize in an easy and digestible manner is awesome. The initial set up is easy with a few quick connections to your CRM and support portal that theLoops team manages. The ability to set up alerting and proactive monitoring is great and the agent assist functionalities are proving to be very helpful for our support agents. I am impressed with their AI capabilities as we continue to lean on them more for customer scoring, health monitoring, risk mitigation, and proactive alerting. I feel we've just scratched the surface on what the platform can do and I am looking forward to leveraging it more to provide better support to our customers and insights into our support and CS leaders. Reseña recopilada por y alojada en G2.com.
The platform itself can be a bit daunting to learn since it is so powerful and offers so many options with building out reports, dashboards, alerting, and the vast amount of data that you can bring into it. This is definitely a platform that requires you to dedicate a decent chunk of time to learning and understanding the different ways it can bring value to your organization past the initial set up. When building out reports and dashboards learning the different nuances with what filter parameters to use takes some time to learn. This is also platform that requires ongoing enablement for your team.
The platform itself does have a few bugs that pop up but the engineering team is highly responsive in addressing them. The platform also sometimes will be slow to load different pages and dashboards but the team is working on improving the speed. Reseña recopilada por y alojada en G2.com.
- Bespoke experience: We've been able to work closely with the Loops team to customize the build of our platform to our liking; great implementation experience
- Real-time data at your fingertips
- Easy to use Reseña recopilada por y alojada en G2.com.
Some data blindspots/kinks to work out, but the Loops team is very quick to respond & troubleshoot that together Reseña recopilada por y alojada en G2.com.
