Reseñas y detalles del producto de ServiceNow IT Service Management

here in ServiceNow Note tab in resolution page was very much helpful we can share here our work notes and requirement with customent it will be available with request number permenently so in future some one can also refer the same. also best thing is we can configure workflow as per ITIL standerds and set custom alerts. Reseña recopilada por y alojada en G2.com.

some tooltips need to share regularly to ServiceNow user acording to his role. what happen in current senairio Servicenow having somuch features but as we are busy in day to day task not exploring more. using this flash tooltips we can lern small things regularly and it's impect to effective utilysation of servicenow. Reseña recopilada por y alojada en G2.com.

ServiceNow IT Service Management ITSM is very easy to use. The UI is so simple. And the tasks such as Incident management, Problem record creation etc can be done in simple steps. And also by integrating this with the share point I am able to get the insights, trends. Reseña recopilada por y alojada en G2.com.

Integrating ServiceNow ITSM with other applications like Nexthink and Kore AI is challenging and complex. Also, sometimes it's difficult to understand, navigate, and stay up to date with all the available functionalities. Reseña recopilada por y alojada en G2.com.

Service now is a great Ticketing tool. Give a very user friendly interface, you can easily customize the Dashboard as your requirement. I have been using this soultion from last few years, exporting the report on daily bases becomes easy with SNOW. Provide the multiple Services like Chnages managment, Service request.

You can do the Automation to make your work easier. Reseña recopilada por y alojada en G2.com.

Overall the Tool is great but cost is quite high for samll organizations, and some time feels some slowness issues while opening the tabs, it took a bit longer then usual. Reseña recopilada por y alojada en G2.com.

I like how it offers a unified platform for managing incident, change and request management. I use it everyday and tools like flow designer make it easy for us to create and implement complex work flows with low or almost no code. I like how ServiceNow is helping us make strides with the predictive intelligence and virtual agents. ServiceNow integrates seamlessly with a wide range of third-party tools and services. Reseña recopilada por y alojada en G2.com.

The one aspect that i dont like about ServiceNow ITSM is the steep learning curve. When we aboard new member, they take a long time to adapt. More training materials on the revelant modules are needed. Reseña recopilada por y alojada en G2.com.

I like how its user friendly and easy to access and pre query feature of AND and OR functions which makes filtering easy and I also like the way we can create our own dashboard and different forms of visual representation of data like pie charts or graphs , easy to track the performance metrics Reseña recopilada por y alojada en G2.com.

Nothing as such disliked till now in my experience. Reseña recopilada por y alojada en G2.com.

The ticketing system is the best thing about ServiceNow ITSM. It is easy to use and can handle the load very well. I use it everyday for my work. It is easy to use and even saves my time. Reseña recopilada por y alojada en G2.com.

I would say that the User Interface needs to be improved. It is very plane. Reseña recopilada por y alojada en G2.com.

En mi organización, utilizamos la aplicación Service Now para tickets e incidentes diarios, que es fácil de usar. Aquí está el factor principal que más me gustó.

Portal de Autoservicio: Esto realmente reduce la carga de trabajo del equipo de TI y mejora la satisfacción del usuario. Reseña recopilada por y alojada en G2.com.

Lo único que no me gusta de ServiceNow es su alto costo. ServiceNow puede ser caro, especialmente para organizaciones más pequeñas. Reseña recopilada por y alojada en G2.com.

ServiceNow es siempre mejor que otras herramientas de ITSM, es fácil de implementar y amigable para el usuario. Podemos gestionar fácilmente todo tipo de solicitudes y tickets, así como artículos basados en el conocimiento de nuestra organización. Lo mejor es que podemos exportar todos los informes y analizarlos fácilmente. Podemos implementar fácilmente según nuestros requisitos para solicitudes basadas en aprobación, gestión de cambios, así como también están disponibles las funciones de chat. Reseña recopilada por y alojada en G2.com.

No pensé en ningún demérito en las herramientas de ServiceNow. Reseña recopilada por y alojada en G2.com.

It can integrate with every app/platform I've needed to work with. Reseña recopilada por y alojada en G2.com.

The API calls can be difficult to set up when it comes to catalog items. There needs to be a way where each GUI box can be mapped to the api call variable without having to guess the correct variable. Reseña recopilada por y alojada en G2.com.

I like the different ways of resolving the issues in all the ways. A user can easily use servicenow and also implement. The customer support is atmost priority in servicenow and also frequently being used. Now a days it is also being integrated into multiple environments Reseña recopilada por y alojada en G2.com.

I dont have anything to oppose about the servicenow Reseña recopilada por y alojada en G2.com.