Reseñas y detalles del producto de Scribe

I oversee our software development team. We frequently struggle to complete a product and then hand it off with succesful adoption. It is common for users to not use a tool, to find inventive ways to use it incorrectly, or to require repeated trainings. Scribe has completely changed that for us. When we roll out new features we now create a Scribe and post it with the rollout. Our adoption has skyrocketed, and the number of training tickets we receive has plummeted. Any ticket we now receive for training results in a Scribe being created and shared. Since implementing this, we rarely see repeat tickets for the same training. We are actually in the middle of re-designing our Help Center around embedded Scribes to make finding and accessing them easier. Reseña recopilada por y alojada en G2.com.

I wish it were possible to have scribes only viewable within our company, but without requiring each and every employee have an account. We only need a handful of users who can create the Scribes, but currently we have to publish them publicly so that others can access them.

I also wish there were a simpler way to create a searchable repository of Scribes without users needing their own Scribe account, and without needing to maintain Scribe pages. Reseña recopilada por y alojada en G2.com.

I’ve been using Scribe to create learning content for our various products, and honestly, it’s been a total game-changer for how we engage with customers. One of the best things about it is just how easy it was to get started—super simple to implement, and it fit right into our workflows without any hassle.

Lastly, their customer support team is top notch. Always quick to jump in and help if anything goes wrong, which honestly doesn’t happen often, but it’s good to know they got your back. Reseña recopilada por y alojada en G2.com.

Scribe is a seriously powerful tool, but there’s definitely a couple areas where it could be even better. One thing I’ve noticed is that while it makes creating Scribes super easy, it’d be great to have more advanced customization for embedded guides. Right now, the formatting and branding options feel a bit limited—having more control over the look and feel would make a big difference, especially when trying to keep things consistent with our company’s style. Reseña recopilada por y alojada en G2.com.

Scribe is great for being able to capture what I'm doing on my screen, and allows me to be able to edit what I send on to my colleagues. It's difficult for me to explain steps in a process at times, and a shared screen on a zoom call has always been easier for me to explain to others how to work in a specific program. With other programs being more complicated, or having more steps, I would sometimes forget a step that would make things confusing. Since Scribe captures every click and thing you do on the screen it's next to impossible to miss a step.

I also like that it's so easy to share the Scribe with my team, and they don't have to log into anything to view it. I can share a PDF or the link and it's right there for them - very, very simple! Reseña recopilada por y alojada en G2.com.

The least helpful thing for me is when I do a capture and I mess something up, so I have to edit the document before I send it. But other than that it's been really helpful for me to explain things to my colleagues. I think I've used it daily since we signed up, it's been really helpful! Reseña recopilada por y alojada en G2.com.

We utilized Scribe to create a simple 5 step ptocess to help our clients utilize our software more effectively. We've been able to create a How to Guide to help save our support team hours. While it takes some time to set up initially, we've seen it pay off in the long run. Will definitely be utilizing Scribe in the future to make more How to Guides. Reseña recopilada por y alojada en G2.com.

There were some times that the embedded form didn't show up on our website, however, I really like how we've been able to make a full screen srcibe with the ability for our clients to easily select the title on the left hand side fo the page to scroll down Reseña recopilada por y alojada en G2.com.

This product is easy to use and compliments several aspects of our day to day work, whether it is creating user guides or even send a condensed version of what was done by our customer support team to a client. You put it in place in no time, and it's also a very fair pricing compared to other products used for similar projects. Subscription and implementation in our process took a few hours at most, and it has been used on a frequent basis ever since. I also really like that through the browser extension, you can find tons of helpful guides shared by the community for the app you are currently into, so not only did it make our job easier, but it also help in some unexpected ways. Reseña recopilada por y alojada en G2.com.

3rd party integration is the portion where improvement could be made. Reseña recopilada por y alojada en G2.com.

I would say I love how scribe allows me to capture steps in real time, by taking screenshots of each steps and even writing the steps down. The AI gerenative feature is also quite useful as it saves time on writing descriptions. The ability to embed the code into a HTML code allowed us to integrate and implement these to our IT support guide and I would say the users would go on strike if I took this away from them. We have been using Scribe for a year now and it has allowed us to provide the best support to our users so far. Reseña recopilada por y alojada en G2.com.

While it auto-generates guides, the editing functionality may not be as robust or flexible as some users may need for fine-tuning more complex documentation. For our organisation that require premium features, the subscription cost could be a consideration, especially for small teams or individuals. Reseña recopilada por y alojada en G2.com.

Me encanta poder crear una guía rápida y enviarla a mis clientes. Instalar la extensión es una excelente manera de comenzar a capturar un scribe sin problemas mientras estoy en la cuenta de un cliente y puedo guiarlos paso a paso para proporcionarles la guía que necesitan. Luego, con una pequeña cantidad de ajustes en los pasos, ¡puedo enviar mi guía! Y me encanta que a medida que nuestro software agrega funciones, podemos mantener nuestros scribes actualizados simplemente editándolos. Tenemos nuestros scribes organizados en carpetas para nuestros módulos de software, por lo que son fáciles de localizar. Uso Scribe casi a diario para enviar guías a los clientes. Es muy fácil de usar y fácil de aprender. Reseña recopilada por y alojada en G2.com.

¡Todavía no he encontrado nada que no me guste al respecto! Reseña recopilada por y alojada en G2.com.

- Me encanta que sea fácil de usar y navegar.

- Me ha ahorrado mucho tiempo al no tener que repetirme con colegas que no siguen mi proceso.

- Me ha ayudado a crear una transferencia ya que estoy a punto de salir del negocio.

- Fácil de implementar y compartir con otros de múltiples maneras diferentes. PDFs, Video, Navegador de Internet.

- ¡Encuentro fácil usar esto TODOS LOS DÍAS! Reseña recopilada por y alojada en G2.com.

Sería útil poder, en lugar de páginas, crear 'Proyectos' para que los escribas entren... no necesitando ser puestos en una página, sino en una carpeta dentro de la plataforma y dar acceso específico a las personas a los escribas que necesitan. Reseña recopilada por y alojada en G2.com.

Me gusta que Scribe sea fácil de usar y que pueda descubrir elementos y editar simplemente haciendo clic y comprobando cómo funcionan las opciones. ¡La descripción de la IA ha sido precisa! Todas las opciones de edición me ayudan a crear fácilmente guías de instrucciones y me gusta que aún puedas agregar otra imagen según sea necesario. Scribe me ha ahorrado tiempo para poder obtener información rápidamente y compartirla con nuestro personal. Scribe es fácil de volver a editar y también me gusta la facilidad de compartir. Reseña recopilada por y alojada en G2.com.

Lo único que no me gusta hasta ahora es que a veces la imagen se corta y no muestra toda la información. Pero eso puede ser porque necesito asegurarme de hacer clic más cerca del área de la imagen. Todavía soy bastante nuevo en esto y sé que mejorará a medida que cree más Scribes. Reseña recopilada por y alojada en G2.com.

ScribeHow ha revolucionado la forma en que creo y comparto documentación para mi equipo y clientes. La capacidad de la herramienta para capturar automáticamente instrucciones paso a paso mientras realizo tareas me ha ahorrado innumerables horas de escribir tutoriales desde cero. La claridad visual y el aspecto profesional de las guías facilitan que cualquiera, independientemente de su experiencia técnica, pueda seguirlas.

Me encanta especialmente lo sencillo que es editar y refinar las guías después de capturarlas. Las opciones de integración y la capacidad de compartir directamente o incrustar en otras plataformas aseguran que las guías siempre sean accesibles donde se necesiten.

ScribeHow no solo ha optimizado mi flujo de trabajo, sino que también ha mejorado la comprensión y ejecución de tareas de mi equipo. Lo recomiendo altamente a cualquiera que busque una forma eficiente y fácil de usar para crear documentación o materiales de capacitación. Reseña recopilada por y alojada en G2.com.

Nada en absoluto. Esta solución realmente ha ayudado a mi MSP con la documentación. Me encanta y a los clientes les encanta. Reseña recopilada por y alojada en G2.com.