Reseñas en Video
Score Buddy - Una herramienta útil de control de calidad
687 Scorebuddy Reseñas
Sentimiento General de la Reseña para Scorebuddy
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I do like that the platform can be customized depending on each project's needs, it's light and easy to use. Also, I do like you can give different -out of Role Ad Hoc permissions t Reseña recopilada por y alojada en G2.com.
It's not a dislike per se but I would really like a "live monitoring" feature in which the QA could Send an Invitation to the Agent and they could watch the Agents Screen Live to see how they handle the case internally as well Reseña recopilada por y alojada en G2.com.
Very easy to use, lots of bespoke reporting, great dashboards, just all round a good system. Great staff to help with any queries or ideas also. Reseña recopilada por y alojada en G2.com.
No downsides we have come across in the past 12 months + Reseña recopilada por y alojada en G2.com.
Muy fácil de usar con todos los comentarios compartidos por el auditor. Reseña recopilada por y alojada en G2.com.
Una cosa que me gustaría destacar es que, si los agentes pueden ver el panel completo y también pueden ver la puntuación agregada para el rendimiento total, sería muy bueno. Reseña recopilada por y alojada en G2.com.
Scorebuddy tends to be straightforward to use, allow a good level of customisation and tracking of responses over time. Reseña recopilada por y alojada en G2.com.
Sometimes I have encountered errors on my homepage or as an agent using the platform where scores are not shown historically or hard to review. Reseña recopilada por y alojada en G2.com.
the ease with which calls can be heard and how they can be evaluated, in addition to the score history makes it easy to interact with the areas of opportunities. Reseña recopilada por y alojada en G2.com.
the interface seemed somewhat complex and overwhelming. Navigating through the various sections and options proved to be a bit confusing at times, and I often found myself searching for specific features or struggling to understand how certain functionalities worked. Reseña recopilada por y alojada en G2.com.
