I liked that they considered my preference to speak with specific support team members when I really needed to. The right people in their team are very supportive through every step and also help communicate that to their development teams when needed. Some are also very fast to react and ideate new ways to fixing an issue. Reseña recopilada por y alojada en G2.com.
I dislike that at times the support members can be a little reckless and jump to conclusion of fixing issues, without clearly stating their next steps and the impacts it causes to our Shopify store. And also some team members are more hands on than others when it comes to helping with more specific cases. When not so lucky with the support person, I felt like I was going in circles at explaining the issue and they were not understanding the levels I already previously took to fix the issue into considreation. At times I felt stalled by these support members. Reseña recopilada por y alojada en G2.com.
Reseñas en Video
Reviews.io did wonders for us.
522 de 523 Reseñas totales para Reviews.io
Sentimiento General de la Reseña para Reviews.io
Inicia sesión para ver el sentimiento de la revisión.
The support team at Reviews.io is incredibly responsive, handling every request I send with lightning-fast efficiency. The platform itself is packed with powerful features that exceed our current needs, giving us confidence that it will scale seamlessly as our team grows. As we become more strategic in leveraging reviews and snippets across our website, we know Reviews.io will provide the flexibility and customization needed to enhance engagement and create a better buying experience. Reseña recopilada por y alojada en G2.com.
My only complaint is that there is no real-time WYSIWYG editor for making live updates. The code has to be generated and then placed into our code by our developers. Reseña recopilada por y alojada en G2.com.
Multitude of features that really take your Reviews to the next level allowing you to play with the big boys. Support is spot on and is always ready to help you, they really do have your back. Reseña recopilada por y alojada en G2.com.
To get the best of reviews.io you really need to refine your setup as out of the box it's likley not going to give you the outcome you may be looking for. Also some of the widgets cant be saved when customising, meaning if you setup a widget in exactly how you like it, it may not be avaiable the next time you want to update it, ultimatley, starting from scratch, unless you know code. Reseña recopilada por y alojada en G2.com.
I have been a customer of Reviews.io for many years. When I signed up there wasn't many review platforms that were interested in SMB customers and Reviews.io were very eager to work with and help me without any contracts or large commitments on my end. At the time of adopting Reviews.io I found other competitor companies were very unscrupulous with the pricing.
Their support has always been extremely responsive and helpful whenever I face an issue. A few years ago they proactively contacted me when they opened an Australian subsidiary and arranged for billing to be in my local currency which was great.
Reviews.io are a smaller company and they are constantly improving their product and if you make a suggestion it feels like they take it on board rather than saying "we'll look into adding that to our roadmap". Reseña recopilada por y alojada en G2.com.
I can't think of anything that I dislike at this stage. Reseña recopilada por y alojada en G2.com.
The support team available via the chat widget really have been invaluable in assisting me in getting our reviews published on our website and explaining where we had been going wrong. I would highly recommend them as a company. Reseña recopilada por y alojada en G2.com.
I'm struggling to find any negatives about using reviews.io at the moment but if there was something, it would be more related to Google and their requirement for showing rating stars in ads which currently means you need to have had at least 100 reviews in the last 12 months. But this is not something reviews.io can do anything about as far as I know. Reseña recopilada por y alojada en G2.com.
Our web developer created a huge issue for us when integrating Reviews.io with our website. I emailed support at Reviews.io for help, not expecting a reply for at least a few hours. However, within minutes I'd heard back from Khalil, who dealt with our problem very quickly and efficiently. It's very rare to get such a speedy and helpful technical response from a company in this type of industry so thank you and well done Khalil.
Kind Regards
Will Best Reseña recopilada por y alojada en G2.com.
Couldn't find contact email address for Reviews.io on our Dashboard so had to google it Reseña recopilada por y alojada en G2.com.
Recientemente hicimos la transición de Stamped a Reviews.io y hemos quedado impresionados hasta ahora. La plataforma es fácil de usar y cuenta con características extensas. La integración con Shopify y Klaviyo fue muy sencilla.
El servicio al cliente ha sido excepcional. Me gustaría agradecer especialmente a Adam por su apoyo sobresaliente; ha estado constantemente disponible para ayudar con cualquier pregunta y ha ido más allá para asistimos. Reseña recopilada por y alojada en G2.com.
Aunque Reviews.io es más caro que otras plataformas y algunas funciones requieren planes de nivel superior, el valor que hemos recibido en términos de soporte y funcionalidad ha valido la pena.
Enfrentamos algunos desafíos durante la implementación, pero el equipo fue increíblemente solidario. Siempre estuvieron disponibles a través del chat en vivo para ofrecer soluciones y pensar en alternativas.
Aunque nuestra transición tomó más tiempo de lo anticipado, en parte debido a la configuración de nuestro producto, la experiencia general con Reviews.io ha sido positiva. Apreciamos la dedicación del equipo para asegurar una transición sin problemas. Reseña recopilada por y alojada en G2.com.
Hemos estado usando Reviews.io durante varios meses, y ha mejorado significativamente cómo recopilamos y gestionamos las reseñas de clientes. La plataforma se integra perfectamente con nuestro sistema de comercio electrónico, automatizando las solicitudes de reseñas y aumentando el volumen de comentarios.
El panel de control fácil de usar nos permite monitorear y responder a las reseñas fácilmente, ayudándonos a interactuar con los clientes y abordar las preocupaciones de manera rápida. Los widgets personalizables muestran comentarios auténticos en nuestro sitio web, aumentando la confianza y las conversiones.
Los análisis de Reviews.io ofrecen valiosos conocimientos sobre el sentimiento del cliente, ayudándonos a identificar tendencias y áreas de mejora. En general, Reviews.io se ha convertido en una herramienta esencial para mejorar nuestra reputación en línea y la satisfacción del cliente. Lo recomendamos altamente a otras empresas. Reseña recopilada por y alojada en G2.com.
Aunque Reviews.io se integra con muchas plataformas, algunas empresas podrían experimentar desafíos o requerir asistencia técnica al configurar estas integraciones. Reseña recopilada por y alojada en G2.com.
Reviews.io es increíblemente eficiente en lo que hacen. Siempre están un paso adelante, lanzando constantemente nuevas funciones que no solo son altamente funcionales, sino también bellamente diseñadas. La plataforma es intuitiva, fácil de usar y ofrece todo lo que necesitamos para mantenernos competitivos con nuestros comentarios de clientes. ¡Los recomiendo mucho para cualquiera que busque elevar su juego de reseñas con una herramienta pulida y profesional! Reseña recopilada por y alojada en G2.com.
Necesitan mejorar su conocimiento general de la marca pública. Reseña recopilada por y alojada en G2.com.
Acabo de compartir mi experiencia con su soporte de chat en vivo. Honestamente, ¡fue una de las mejores que he tenido! Tan pronto como me conecté al chat, un representante súper amable intervino y me ayudó de inmediato. Las respuestas fueron rápidas y explicaron todo de una manera que tenía mucho sentido.
Además, el portal de backend es muy fácil de navegar. Encontré todo lo que necesitaba sin ningún problema, desde revisar la información de mi cuenta hasta ajustar mis configuraciones. ¡Todo está muy bien organizado!
En general, si estás buscando un portal de reseñas de terceros sólido, definitivamente recomiendo Reviews.IO. ¡Hacen que todo sea muy fácil! Reseña recopilada por y alojada en G2.com.
No tengo comentarios negativos en este momento. Reseña recopilada por y alojada en G2.com.
I had an issue with spam reviews that affected our company's reputation on reviews.io, and Trilok Khadka, the Support Executive, was absolutely amazing in resolving this.
He understood how critical it was for us as a company to maintain our name and reputation, and he treated the matter as a top priority.
His promptness and professionalism in removing the spam reviews gave me confidence that our concerns were taken seriously.
I truly appreciate his dedication to solving this issue and highly recommend their customer support team for handling matters carefully and efficiently! Reseña recopilada por y alojada en G2.com.
At the moment I don't have anything, and I hope that it will continue to be exactly the same. Reseña recopilada por y alojada en G2.com.
