Alternativas de Regpack Mejor Valoradas
74 Regpack Reseñas
Sentimiento General de la Reseña para Regpack
Inicia sesión para ver el sentimiento de la revisión.
Nos preguntaron qué queríamos construir. Desafortunadamente, no siguieron adelante con su practicidad de uso. Reseña recopilada por y alojada en G2.com.
No hay servicio al cliente. Tienes que enviarles un correo electrónico y esperar días para obtener una respuesta. Normalmente, la respuesta incluye "el sistema no puede hacer eso" incluso para las solicitudes más básicas. Reseña recopilada por y alojada en G2.com.
Mis partes favoritas de Regpack son las funciones de correos electrónicos activados y la capacidad de ordenar y crear informes sobre cualquiera de la información ingresada. Poder enviar correos electrónicos basados en activadores, como una familia haciendo un pago o completando un formulario, es increíble. También disfruto mucho del portal de pagos y los formularios personalizables. Antes de llegar a Regpack, solo teníamos un formulario rellenable para enviar por correo electrónico desde nuestro sitio web, así que tener los datos para llenar formularios imprimibles o exportar a hojas de cálculo fue un cambio radical. También es inmensamente útil tener tantas opciones de informes personalizables, ya que puedes ejecutar un informe sobre cualquier grupo para cualquier campo. Reseña recopilada por y alojada en G2.com.
-Los campos de número de teléfono (odio el formato de dividirlo en 3 partes. Los padres lo llenan con todos los números en un solo campo todo el tiempo, así que tengo que arreglarlo, y no se puede simplemente copiar y pegar un número de teléfono. Además, los campos solo de números como alternativa no permiten caracteres como paréntesis alrededor del primer número, así que una vez más es un problema).
-Los enlaces autogenerados para los campos de correo electrónico, como para formularios incompletos, no guardan correctamente el formulario. No estoy seguro si es porque no requiere un inicio de sesión o si es porque no está en el proyecto correcto o qué, pero me causó muchos problemas el año pasado con padres quejándose de que llenaron el mismo formulario una docena de veces y no se guardó antes de que me diera cuenta de lo que estaba pasando.
-Por alguna razón, los bloques de filtro a menudo fallan, por lo que necesitas actualizar o limpiar completamente tu caché para hacerlos funcionar o para editarlos. Sucede con bastante frecuencia en varios dispositivos.
-Todavía no hay una buena manera de configurar el formato condicional o el inicio de sesión de cuenta dual para familias divorciadas. Esto me causa más dolores de cabeza que los otros pequeños inconvenientes, ya que lograr que los padres divorciados estén en la misma página con la misma contraseña y solo un correo electrónico para iniciar sesión y completar formularios o pagos es lo peor. Recibo muchas críticas por ello. Crear un inicio de sesión secundario para familias divorciadas sería increíble, o al menos, crear una manera de activar correos electrónicos automáticos para enviar correos a dos correos electrónicos separados para algunas cuentas mientras que solo al principal para otras sería asombroso. Reseña recopilada por y alojada en G2.com.
Regpack is very intuitive and easy to figure out. I especially utilize the forms, triggers, and tokens features. It has been very helpful in my new role while managing the application review process for our programs. Reseña recopilada por y alojada en G2.com.
There are occasionally glitches with the software. For example, sometimes when I change the status of a user, certain forms that have previously been added disappear. They are easy enough to add back, but I'm not sure why this happens. Reseña recopilada por y alojada en G2.com.
Adaptable to make a form in other languages than English. We chose Regpack because we can make our form in two languages.
Easy to build your own online form and filter for those who are not familiar with databases. Reseña recopilada por y alojada en G2.com.
I am using Regpack in a non-USA country. Due to many reasons, we do not accept credit cards when customers pay us. I wish Regpack can tailor some way to adapt to bank transfer payments.
For example, if we can import data into Regpack, it will facilitate our work not only for payment checking but in many other ways. Reseña recopilada por y alojada en G2.com.
La facilidad de crear un nuevo programa para los programas de los próximos años. La capacidad de personalizar formularios y tener portales de inicio de sesión seguros para nuestros clientes y poder gestionar todo dentro de un solo sistema: pagos, documentos, facturación, etc. Reseña recopilada por y alojada en G2.com.
El soporte es solo por correo electrónico y puede tardar un tiempo; si necesitas una respuesta de inmediato, tomará al menos unas horas. Ellos te responden y son útiles, solo que no es un proceso rápido. Reseña recopilada por y alojada en G2.com.
Cada vez que necesito ayuda con algo, ellos pueden proporcionar una respuesta. Cuando no tienen lo que necesito, me escuchan e incluso han añadido una capacidad que ayudó con lo que necesitábamos. Reseña recopilada por y alojada en G2.com.
Creo que estéticamente podrían hacerlo un poco más fácil para el usuario y el administrador, no siempre es fácil de entender sin ayuda. También desearía que hubiera una manera de ingresar la información una vez y siempre tenerla archivada para una familia. Reseña recopilada por y alojada en G2.com.
RegPack hace que los pagos y registros sean mucho más fluidos para nuestras familias. Es mucho más fácil realizar pagos a lo largo del tiempo en comparación con nuestra plataforma anterior. También es más fácil generar informes. Reseña recopilada por y alojada en G2.com.
Deseo que se incluyan más roles de superadministrador con el precio en lugar de solo uno. Al menos 2 o 3 más deberían estar incluidos. No me gusta que enviar comunicaciones tampoco sea fácil de entender. Reseña recopilada por y alojada en G2.com.
Desde la perspectiva de un desarrollador, RegPack se integra muy fácilmente con las plataformas existentes y es una forma rápida de iniciar una solución de registro y pagos. Un panel de control es una herramienta útil para mantenerse al día con sus datos en tiempo real. Reseña recopilada por y alojada en G2.com.
RegPack puede ser más caro, pero ofrece muchas características para validar su precio. Como desarrollador, habría preferido usar una API, aunque creo que RegPack está trabajando en una o ha lanzado la suya recientemente. Reseña recopilada por y alojada en G2.com.
Regpack is a very robust system and would be great for one-time event/course registration. We set up a project to manage lunch orders for a craft fair event, and we are also working on a project for a sponsor dinner. These are 1-time events. I've worked closely with their help desk and have found them to be extremely helpful, patient, professional and detailed in their responses. When you send them an email with an issue, they usually get back to you within 24 hours, and often much quicker than that. The interface looks very pleasant on the front and back ends of the system. Most of our users like the front-end usability of Regpack, although some have experienced issues with their accounts and payments. On the surface it looks like an affordable plan, especially if you have one dedicated person whose job it is to manage everything or you have a lot of events/courses to manage where you can afford to have more than 1 administrator. Reseña recopilada por y alojada en G2.com.
I believe we may not have chosen the best platform for our needs. We are a high school band program and wanted to use Regpack to register our students/families. We needed the ability for families to register online and also a way that we could collect monthly payments automatically (Auto-billing). We initially set up the system/project for marching band registration and payment. There were several issues with user emails not being recognized when parents tried to log back in. Regpack's help desk was very responsive in providing solutions to these issues. We also ran into user payment issues where the user selected one type of payment plan, yet they were charged an incorrect amount. Those issues were also resolved as they came up.
We ran into problems when we got ready to set up registration for our winter programs. This is where it got complicated for us. We needed to add several winter programs, but we wanted to keep them under the same project (marching band). Instead of adding the winter programs to the marching band project, Regpack wanted us to copy the marching band project into a new project, call it Winter programs, then make the necessary edits for our winter products. The problem is that even though the user data (logins, passwords) would transfer over, the account balances would not. We allow our users to build up a credit balance in their account that can be used to pay for future products and registrations. It functions a lot like a bank account. During our sales call, we were led to believe this would not be an issue, which isn't true. If we had copied the marching band project into a new project for winter programs, we would have to manage the same users with potentially multiple balances across projects. That means if someone owed money or had a credit balance in marching band and owed money in winter programs, we would have to manage those as separate accounts, even though it's for the same person. We have almost 250 kids registered across all of our programs, many of them duplicates. From an accounting/financial standpoint, it's too difficult, and we risk making mistakes if we manage the same people across multiple projects. As mentioned earlier, we probably should have chosen a system designed specifically for performing arts and other similar programs rather than one to manage event registrations. The help desk did a fantastic job working with me on all the issues I encountered when adding our winter programs and new payment options to the current marching band project. I cannot say enough nice things about them!
Regpack would be a great platform if you are looking for a system to manage course or event registration where users create an account, pay for their product (course, event, merchandise), and that's it. From what I understand, you can't keep one user account and have it pull data from multiple projects, which is actually what we need.
I did not find the system very intuitive or easy to use. There are a lot of tutorials and help documents that can walk you through most of your issues, but trying to figure out how to search for your issue can be tricky, especially if you don't know what search terms to use. As a new user, trying to find answers to what seemed like simple questions was frustrating. In our sales call, we were led to believe you can set up a project in a matter of minutes, but that's not the case. It isn't easy, and we weren't trained on how to use the system. When we set up our marching band project, we sent all of our requirements and info to Regpack and someone set it up for us. We had to go back and forth until we hammered out everything so it would work correctly when we launched it, but I didn't learn how to create a project that way. We had a conference call with someone in the beginning for training purposes. I sent in a bunch of questions and a list of things we needed to know how to do. The person I talked to was thorough and did a great job, but we went through everything so quickly that I had difficulty taking notes. They did send an audio recording of the conversation, but it wasn't very helpful. When you're new at something, you don't know what you don't know until something doesn't work right. It would have been nice if we could have spent some time with a consultant working on the design together where the Regpack person could mirror my computer and walk me through how to set things up. Most people learn by doing. However, I will say our project was probably more complicated than Regpack normally deals with. You can use templates to set up a project, but you still have to know how to edit forms, etc., so it works the way you want. Even with the project templates, I did not find Regpack to be intuitive.
Another thing that really bothered me about Regpack is its customer service model. Don't confuse that with overall customer service, though. Their staff is wonderful and very helpful and patient! In their model, email is the primary way to communicate with their help desk. There is no help desk number to call if you have a question. You get 3 free "calls," which you have to schedule via their online calendar. If you need more than 3 calls, you have to pay extra for it. So instead of taking care of something quickly, you end up spending a lot of time trying to describe your issues in as much detail as possible in an email, then you have to wait for a response. Even though they respond quickly, it would be much easier to pick up the phone and talk to someone. Quicker for you and probably them too! Also, only the "super administrator" can communicate with the help desk. You can pay extra to have more than 1 super admin. You also have to pay extra if you want more than 1 person to have access to the financial info. Regpack isn't the only company that handles customer service this way. I believe a lot of service providers are going in this direction. It's another way to generate revenue. Reseña recopilada por y alojada en G2.com.
